1. Linda C. Bates
11404 Abbotswood Ct.
Upper Marlboro, Maryland 20774
C- 301-801-3917
LCBates25@yahoo.com
Summary of Qualification
~ Top Secret Clearances/SCI
~ Possess 32 years of experience in a professional environment
~ Extensive knowledge in Telemetry Data Management/Analyst and Computer Operation
~ Detailed knowledge of Sun and VAX workstations
~ Self-motivated, dependable team player, work well with others or independently
Professional Experience
Help Desk Specialist ~ June 2013-June2016
Newberry Beltsville, MD
Monitor PDU, UPS, CCTV, Security and AC units. Maintain scratch tapes usage for Silo system. Package
and shipping tapes weekly storage to off - site facility, Unpacked new media returning from storage and
place them in designated cabinet, hold tapes until customer retention period has expired. Daily data input
and record keeping for cartridge tapes. Update the NITC tape inventory data base. Allow users access into
Computer room once verifying the ID badge. Monitor multimedia severs and equipment in the computer
room, log and report any anomalies. Provide help desk support for customer server when re-boot requests
are required, also replacing damaged hard disk drives. Experience on Remedy tickets system.
I. T. Specialist ~ October 2008 to June 2013
Chameleon Integrated Services / Engenius Beltsville, MD
Monitor PDU, UPS, CCTV, Security and AC units. Maintain scratch tapes usage for Silo system. Package
and shipping tapes weekly storage to off - site facility, Unpacked new media returning from storage and
place them in designated cabinet, hold tapes until customer retention period has expired. Daily data input
and record keeping for cartridge tapes. Update the NITC tape inventory data base. Allow users access into
Computer room once verifying the ID badge. Monitor multimedia severs and equipment in the computer
room, log and report any anomalies. Provide help desk support for customer server when re-boot requests
are required, also replacing damaged hard disk drives.
Honeywell Corporation LaPlata, Maryland
Computer Operator ~ August 2003 to June 2008
Provide operations support in monitoring health checks and welfare of data from on-orbit satellites. Operate
consoles and coordinate and control the flow of data for computer database processing. Daily routine
consists of working on Sun and VAX workstations. Duties include data input and record control, testing
new programs and applications. Update procedures as accordance with 1SO 9000 guidelines. Execute
spacecraft commands and perform data analysis. Process and archive telemetry data that’s transferred to
varies customer. Daily building of spacecraft loads for satellite assignment and special tasking. Assists in
performance and productivity improvement I have 32 years of experience in Spacecraft Operation Field.
Certified On AFSCN Network – Generating/Submitting Program Acton Plan (PAP). Master Schedule
Change (MSC). Write MIR Mission Impact Report. Address schedule de-confliction issues. Problem-
solving and decision making strongly enforced.
Honeywell Corporation GSFC/NASA, Greenbelt, MD
Performance Analyst II ~ September 1999 to October 2001

2. Monitor and maintain the local Network (LAN). I was analyzing real-time data from these satellites-
UARS, POLAR, GEOTAIL, WIND and IMP-8 satellites. I was responsible for setting up and monitoring
data transmissions and troubleshooting any anomalies. Handled voice communication with COMM
mangers and spoke to vary ground stations. I ensure 100% of the data was capture in- house for 24 hour
schedule coverage, and received at the IBM mainframe, also monitor NETEX for data transfers to other
computer centers. Support S/W and H/W testing for many improvements of our computer system.
Maintain logs and provide reports on daily bases. Attend meeting with project management to report the
status and quality of data or any system problems. Wrote and updates procedures for IBM mainframe
systems and data analyst manuals. I efficiently operated the LZPF IBM 370 mainframe computer system.
Perform weekly saves on IBM system and ran monthly database deletions to created backups and storage
space for future data. I assisted in setting up and teaching training classes for junior level operators and
analysis. Help generated forms to improve functions of the missions. I operated UNIX workstation.
Responsible for ordering and maintaining office supplies within our group. Strong interpersonal skills
interacting with customers and other groups, ability to present ideas, finding and recommendations
effectively both oral and written communications.
AlliedSignal Technical Service Corp. (ATSC) GSFC/NASA, Greenbelt, MD
Performance Analyst 1 ~ May 1997 to September 1999
As a senior lead operator on the IBM3090 mainframe computer, collected real-time data from spacecraft.
Observe and control the status of all equipment within the computer center. Ensured all h/w and s/w
applications were online and running correctly. Execute projects on systems involving operational
simulation testing. Analyzing test results and reporting the test results to management and programmers.
Maintain data tapes backups. Ensuring tapes are properly identified and cleaned tape drive when needed.
Configure hardware and software based on standards operations procedures. Maintain records of system
failures using MAR. Updated and maintain manuals, procedures. Assist with calls 24 /7 for any operations
problems. Oversee the work assignment of the operators and attended daily meeting to report any
anomalies. Maintain logs and reports as required. Provide OJT to team members. Assist in troubleshooting
any IT problems. Implement ISO 9000 procedures on systems.
AlliedSignal Technical Service Corp. (ATSC) GSFC/NASA, Greenbelt, MD
Lead Senior Operator ~ March 1988 to May 1996
Perform operational support of multiple scientific satellites. Efficiently operate the LZPF (IBM3090),
Q3R, and GRS systems at NASA. Support S/W and H/W improvements. I Generated and maintained
standard operating procedures for IBM3090 system and generated management daily reports. Trained
numerous operators and generated daily reports of amorally events.
Summary of previous experience within NASA, Greenbelt, MD
April 1976 to 1988
Provide operation support on the following systems, Level Zero Processor (LZPF), TDRSS Interface
Processor into TELOPS (TIPIT), and Q3 operation system. Capture real-time data from several spacecraft
in receipt of Telemetry data. I setup training class for new personnel. Maintain tape usage on CSC 3200
Computer system.
People Drug Store, Bowie, MD
Cashier- Stock /Clerk - September 1973 to April 1976
Provide customer support on register for cigars, cigarettes, and tobacco. Order supplies as needed. Log in
customer films for shipping out-processing, order varies types of films, watches, cameras, and other items
in the photo counter. Stock cigar, photo and candy counter to replenish supplies. I updated price change on
merchandise. Count cash register balance at end of shift.

3. Skills: Customer Services
~ Computers
~ Data Analyst
~ Microsoft Office software: Windows NT, Windows 2007, PowerPoint 7.0, Internet
Education
~ Some College Credits at Prince George’s Community College Largo, Maryland
Business Management and Photography classes
~ ITIL Certified 2014