1. CHARLES D. ROWLAND, LNHA
76 Laurel Street
West Haven, CT 06516
(860) 510-2593
Email: crow5@att.net
PROFILE: Senior management experience in healthcare contract food service combined with long-term healthcare
management.
QUALIFICATIONS: • Strategic visionary, communicating clear objectives and providing guidance at all levels.
• Excellent leadership skills, building consensus and support for shared goals.
• Outstanding operational management skills, focusing on cost efficiencies, productivity, total quality,
and bottom-line profitability.
• Strong advocate of teamwork, performance excellence and continuous improvement.
EDUCATION: UNIVERSITY OF CONNECTICUT
Graduate Certificate in LONG-TERM HEALTHCARE MANAGEMENT, September 2005
UNIVERSITY OF NEW HAVEN
Bachelor of Science in BUSINESS ADMINISTRATION, January 2004
JOHNSON AND WALES
Associates Degree – CULINARY ARTS, June 1989
LICENSE: Licensed Nursing Home Administrator, 2007
CERTIFICATIONS: ServSafe Certified; Certified Dietary Manager; Qualified Food Operator
WORK EXPERIENCE:
12/07 – 01/15 HEALTHCARE SERVICE GROUP, INC., Bensalem, PA
A provider of outsourced services (food service management) to a variety of health care centers.
REGIONAL MANAGER
Direct key operational functions for a multi-state territory.
Operations Management
• Direct a team of 7 District Managers, a Regional RD, and a Regional Sales Director supporting 65 food
service accounts in all of New England and New York.
• Work in collaboration with senior management to establish quantifiable goals and performance metrics
to encourage staff accountability for results.
• Conduct on-going quality, compliance and operational audits to identify opportunities for positive
change, cost efficiencies, productivity, and profitability.
• Oversee facility specific functions including Long Term Care survey process, plans of correction,
resource allocation, marketing efforts, Union negotiations and multiple human resource functions.
• Work with information technology resources to customize reports, identify performance trends and
formulate a proactive versus reactive approach to problem resolution.
Human Resources
• Develop and implement policies and procedures covering recruitment, staffing, employee relations, and
benefits.
• Ensure strict compliance with federal and state laws including EEO and affirmative action, family
leave, ADA sexual harassment, etc.
• Facilitate grievance and arbitration hearings, working with union officials and management to render
disciplinary decisions.
• Plan and coordinate employee orientations covering policies, procedures, benefits, and collective
bargaining agreements.
• Develop and implement manpower planning, staffing analysis and succession planning.
Finance
• Prepare, track and control an operating budget of $50 million annually.
• Review budget variance reports to ensure strict compliance on a month-to-month basis.
• Implement cost controls to avoid cost overruns.
• Improved profit margins from 2% to 10% since 2008.
Sales/Marketing
• Serve as a key participant during sales presentations.
• Utilize financial models to capture estimated costs, projected savings to client companies, and estimate

2. profit margins for each prospective account.
CHARLES D. ROWLAND, LHHA Page 2
Resumé Continued
WORK EXPERIENCE: (Continued)
Sales/Marketing (Continued)
• Effectively utilized relationship management skills to build and retain customer loyalty.
• Establish and monitor customer excellence goals.
Executive Presentations
• Prepare and present quarterly reports to executive management.
• Use executive presentations to depict operational, financial and quality performance.
• Respond to executive questions providing on-going data collection, analysis and trending.
5/07 - 10/07 WESTPORT HEALTHCARE CENTER, Westport, CT
A 120 bed nursing and rehab center.
FOOD SERVICE MANAGER
• Responsible for management of entire kitchen staff.
• Oversaw all meal preparation, ordering, inventory, special diets, and planned events/banquets.
11/06 - 5/07 DANBURY HEALTHCARE CENTERS, Danbury, CT
A 180 bed nursing and rehab center.
NURSING HOME ADMINISTRATOR
• Managed a $2 million, recently refurbished 60 bed sub-acute unit.
• Directed multiple departments including clinical care, human resources, finance, technology, quality
control, and community outreach.
• Managed Medicare and Medicaid with revenues of $18.3 million.
• Oversaw interdisciplinary staff of RN's, LPN's, OT's, PT's, and speech therapists.
• Directed key clinical services including orthopedic rehab, palliative care, respiratory care, restorative
programs, post-acute recovery, wound care, and skilled nursing.
• Negotiated contracts for additional services including ambulance, psychologist, pharmacy, medical
director, dentist, podiatrist, Danbury Hospital Lab, etc.
• Developed and implemented community outreach and marketing initiatives to maximize awareness of
facility amenities and services.
• Ensured strategic partnerships with referral sources achieving near or at full capacity.
7/04 - 7/05 WESTPORT HEALTH CARE CENTER, Westport, CT
GOLDEN HILL HEALTH CARE CENTER, Milford, CT
ADMINISTRATOR-IN-TRAINING
• Participated in department meetings to discuss goals, performance deficiencies, and corrective actions.
• Conducted observations in key functional areas including human resources, case management,
regulatory compliance, quality assurance, and finance.
6/03 - 11/06 HALL NEIGHBORHOOD HOUSE, Bridgeport, CT
A non-profit children's center serving 1,000 families.
FOOD SERVICE MANAGER/ACCOUNTING
• Responsible for 35,000 meals per month and 1,000 children daily.
• Prepared monthly USDA/CACFP financials.
• Developed budgets, prepared grant writing and expense reduction.
• Handled community relations, family education, community workshops, and support for multiple
community programs.
02/92 - 2003 CARE ONE, Milford, CT
A nursing and rehab center.
DEPARTMENT HEAD, Nutritional Services
• Budgeted records, controls and financial reports.
• Interviewed, hired, trained, disciplined, and scheduled a staff of 25.
• Purchased food and non-food supplies.

3. • Ran MBO's and CQI audits.
AFFILIATIONS: American College Healthcare Administrators; Culinary Federation Silver Medal; Johnson and Wales
Cooperative Program
References available upon request