1. KRISTOFER GROSSI, M.H.A.
(610) 202-9208  Kristofer.Grossi@gmail.com
Healthcare administrator with experiences in leadership, business acumen, and conflict resolution.
Seeking opportunities for growth and development in a hospital setting. Focused on product
development and strategic planning related to hospitals and health systems.
EDUCATION
St. Josephs University, Philadelphia, PA
Masters in Healthcare Administration, Conferred December 2016
Immaculata University. Immaculata, PA
Bachelor of Arts in Music, Conferred May 2010
Bachelor of Science in Music Therapy, Conferred December 2010
EXPERIENCE
Global Healthcare Services
Chester Valley Rehabilitation and Nursing Center, Malvern, PA.
Assistant Director Of Recreational Therapy, March 2016-Present
• Oversee all HR personnel duties such as hiring, promoting, performance evaluations,
professional development, and disciplinary action.
• Oversee responsibilities of department purchases and coordination of funds.
• Facilitate the evaluation, develop and implementation of programs to ensure efficient and
productive workflow for all staff in the department.
• Serve as an auditor to ensure compliance to state and federal regulations.
• Implement new strategies within the department to better staff morale, customer service
interactions and daily recreational services.
• Responsible for conducting staff audits and evaluations on Minimum Data Set documentation
through Point click care EMR system.
• Led the special event planning that raised over $1200 within a two-month period to benefit staff
and residents in need during the holiday months.
Sava Senior Healthcare Services
Broomall Rehabilitation and Nursing Center, Broomall, PA.
Program Manager of the Short-term sub acute unit, January 2011-March 2016
• Coordinated the development and implementation of the Sensory Stimulation-Based Therapeutic
Intervention program for the middle- and end-stage dementia units.
• Managed all day-to-day administrative activities to ensure quality care and patient satisfaction
• Conducted new employee orientation, staff development, and training programs.
• Led interdisciplinary team meetings to help reach common goals and objectives regarding patient
care.
• Developed a skill-based program to promote techniques to independently maintain an active
mind and prevent cognitive decline.

2. • Conducted weekly meetings with department leadership to discuss problems and formulate
solutions.
• Assistant Team Director of a customer service project that improved patient satisfaction through
leadership, staff empowerment, and education in-services.
• Assisted in staffing and scheduling.
SKILLS
• Fluent in Point Click Care and Matrix 2.0 documentation systems.
• Proficient with Microsoft Excel, Word, PowerPoint, Outlook, and Adobe Acrobat.