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KAREN BRISCOE BSN RN MSN ED
2817 Faith Lane Spring Hill 37174• 615-618-2959 • ppkbriscoe@yahoo.com
Versatile professional possessing positive thinking, proven superior communication, precise decision
making and effective leadership with recognized clinical and management skills. Accomplished by the
capacity to utilize education and work experience, empathize while maintaining structure, and support
commitments to integrity, compassion, relationships, innovation and performance as it relates to
business segments and personally.
SKILL HIGHLIGHTS
Interpersonal Skills Leadership/Communication skills
Multi-unit Operation Management Background in Geriatric and Acute Care
Operations Start Up New product delivery
Organizational Skills Process improvement
Organizational Restructure and Change Budget Allocation
Performance Evaluations Community Outreach
Staff Development Cost Reductions
Staff Motivation Employee Scheduling
Staff Training Fast Learner
Time Management Team Leadership
Team Player Excel Spreadsheets
Clinical Expertise Strong Analysis Skills
WORK EXPERIENCE
United Healthcare, Brentwood, TN April 2011 to Present
Manager of Care Management
 Virtual manage Registered Nurses and Master Level Social Workers.
 Establish and sustain expectations for telephonic and face to face exchange with program
members.
 Oversee state wide calls via Maxim call center
 Analyze data reflective and measurable of company compliance.
 Built strategic alliances with employees that resulted in monthly compliance metric growth
from 93% to 100% to date.
 Educate staff on clinical systems and case management assessments with follow up.
 Responsible for maintaining effective Care Coordination and member ratios.
 Participates in weekly interdisciplinary conference meetings, and coordination of appropriate
member treatments and services.
 Promote team efforts and maintain a positive work environment for employees.
 Performs audits to ensure member services are appropriate, cost effective and care
coordination is accurately implemented based on company, federal and state guidelines and
regulations.
 Maintain appropriate and ongoing communications and collaborations with members and
Care Coordinators through quarterly ride along.
 Empower and develop individual team members to utilize critical thinking skills.
 Zero percent team turnover rate since managing Southwest team for almost four consecutive
years.
 Developed a new training/orientation process which was executed on a national level
throughout United Healthcare.
 Cultivated a one day Preceptor training adopted and implemented at United Healthcare on a
National level.
 Oversee Infection Control for the Tennessee Middle Region of United Healthcare.
 Precept managers across the state regarding time management, team development,
organization skills, compliance maintenance and basic management abilities.
Bordeaux Long Term Care, Nashville TN 2010 to 2011
Patient Care Director
 Directed, managed and supervised the daily events of a 60 bed unit based on approved CMS
guidelines
 Delivered bedside nursing when needed to guarantee accurate clinical systems were
appropriately in place and implemented.

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 Recognized, structured and audited clinical competencies.
 Initiated process that defined unit leaders’ rolls and led to increased productivity.
 Served as liaison/mediator in departmental and non-departmental situations, while providing
open communication to all parties involved that set the basis for a positive resolution.
 Performed unit audits to assure compliance per CMS and facility requirements.
 Outlined and implemented corrective action plans based on state audit results.
 Conducted annual staff evaluations and awarded financial increments recognized by job
performance.
 Assured certification and license renewal as required by State and Federal
recommendations.
 Monitored for compliance of Infection Control practices and education.
 Coached and cultivated staff to develop skills and confidence evident by.
 Responsible for budgetary expenditures of $350,000 where unit finances were maintained
within budgeted parameters.
 Delegated tasks to team leaders, monitored performance and evaluated accountability.
 Collaborated with facility teams for maintenance of state and federal guidelines.
Vanderbilt Stallworth Rehabilitation Hospital, Nashville TN 2007 to 2010
Nurse Manager
 Developed and executed clinical competencies with accomplished implementation
 Managed and coordinated 100+ professionals on a 24-hour basis.
 Directed and instructed nurse mangers who supervised unit staff.
 Implemented, instructed, maintained, audited and observed the compliance of CMS and
JACHO regulations within the nursing department.
 Applied appropriate nurse patient ratios to guarantee positive patient outcomes.
 Ensured compliance of needed trainings and licensures for hospital personal.
 Acted as a mediator for staff to assure positive resolutions in conflicting circumstances.
 Facilitated training on policy and procedure changes and measured compliance,
productivity and accountability.
 Developed and implemented continuing education classes based on internal and external
regulations, guidelines and best practices.
 Functioned in the capacity of Clinical Nurse when necessary.
 Conducted performance evaluations and awarded financial growth based on the results.
 Involved in budget allocation and cost reductions and member of the managerial team.
 Built strategic alliances with facility department heads that resulted in a team approach to
meet company goals and state/federal regulations.
Williamson Medical Center 2004-2007
Clinical Educator
 Facilitated education for entire hospital inclusive of but not limited to: Infection Control,
State/Federal and company procedures, new equipment and certifications and licensure.
 Established PowerPoints, fliers, pamphlets, programs, and any needed educational material
needed in the presentation of a named topic.
 Worked as a floor nurse to maintain implementation of process first hand.
 Exclusive executor of “School at Work” a cross country program that prepares the participant
for in-house/outward growth. Accomplished goals which exceeded hospital and program
expectations.
 Maintained hospital wide CPR certifications.
 Developed a preceptor/orientation program to be utilized by all entities of the hospital.
 Headed a team which cultivated a clinical Scope of Practice.
 Illustrated and trained the trainer on new policy and procedures such as but not limited to:
service recovery, new equipment, communication and adult learners.
 Collaborated with hospital teams to establish measurable competences.
 Maintained infection control compliance throughout the hospital.
National Health Care Corporation (NHC), Franklin TN 2002 to 2004
Assistant Director of Nursing
 Directed the nursing department through two passing CMS surveys.
 Accountable for staff productivity including overall customer satisfaction.

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 Constructed strategic associations with direct reports and hospital personal that resulted in
internal and external customer satisfaction.
 Equipped staff with the tools and guidance required for personal and department growth.
 Facilitated regular working sessions and meetings with department management and key
staff to promote a strong understanding of policy, procedures and expectations.
 Supported and authorized patient Level of Care and Utilization Review per CMS guidelines.
 Organized staff in preparation for nursing transition to NHC Place Cool Springs which
included a strong influence in organization of the nursing schedule.
 Member of Executive Management Team which included analysis of budget expenditures
and revenues.
 Composed and executed nursing policies, procedures and budgets.
 Conducted audits for needed information to guarantee compliance of CMS guidelines.
 Filled in as Clinical Nurse when necessary.
Bordeaux Hospital, Clinical Educator (1989-2002)
EDUCATION
University of Phoenix, Phoenix Arizona
Master of Science in Nursing Specialization in Health Care Education
Tennessee State University, Nashville, TN
Bachelor of Science in Nursing
Cross Country University, Nashville, TN
Certificate in JCAHO/CMS (HCFA) Restraint Standards and Fall Prevention
The Crisis Prevention Institute, Nashville, TN
Certification in Nonviolent Crisis Intervention
Belmont University, Nashville, TN
Continuous Process Improvement Certificate
The Bureaus of Health Professions/Heath Resource Services, Nashville, TN
Certificate in Medical Gerontology
SKILLS AND EXPERIENCE
Windows, Internet, Microsoft Word, Outlook, Excel and PowerPoint
Orator and Facilitator: Southern Health Association, Mid-Cumberland Head start, Southeast
Educators, Williamson County Health Dept., Tumor Registrars Association, Sumner Regional,
Catalyst Learning
PROFESSIONAL AFFILIATIONS
SEEDS (Southeast Educators for Development of Staff)
ASTF (American Society of Trainers and Developers)
TCASHET (Tennessee Chapter of the American Society for Health Educators and Trainers)
OTHER
REFERENCES
Available upon request