1. CHRIS BRACALE, R.PH, MBA
 363 Westgreen Lane ▪ Westerville, Ohio 43082 ▪  © (614) 203-5807
Chris_jonb@yahoo.com
Chris Bracale ▪ Page 1 of 2
EXECUTIVE SUMMARY
Seasoned operations professional, with many years’ experience managing clinical programs using a systematic
approach to maintain and improving quality patient care within a health system. Well versed collaborating with
clients, managing supervisors, pharmacists, nurses, and other team members in a supportive, efficient, and
mentoring environment. Leadership based on inclusion, trust, respect, and care, driving individuals to share
ideas while aspiring to reach higher goals. Recognizable attributes: high standard of care, transparent
responsibility and accountability, and constant dynamic improvement. Proven leadership ability to manage team
members and clinical programs in a method that supports continuous improvements, drives down cost while
assuring quality, accountability and proper management of programs.
AREAS OF PROFESSIONAL STRENGTH
 Education and Training
 Leading Teams
 Client Management history
 Building Partnerships
 Audit Process  Risk Management
 Client meeting presentations  Professional Integrity
 Process Improvement  Clinical Support
PROFESSIONAL EXPERIENCE
Senior Manager Medication Therapy Management – 2011 – Present
Express Scripts, Dublin, Ohio (on site and virtual)
 Currently operations manager for Medication Therapy Management Program (MTM)
 Responsible for the daily operations of the program including staffing, budget adherence, forecasting, clinical
compliance, auditing, training, and all related daily operational support
 Extensive success in cost reduction with an average cost per improvement of 10 percent annually over four
years
 Work directly with clients to assure alignment and foster positive relationship
 Participate in weekly client meetings including presentations and clinical call monitoring sessions
 Work with and support account management as needed
 Manage four direct reports and oversee a team of pharmacists and customer service representatives
Clinical Account Executive 2010
Express Scripts, Dublin, Ohio
 Served as a Clinical Account Executive on a large health plan
 Managed and helped initiate new client account
 Managed new prior authorization requests
 Manage custom and standard formularies, cost modeling, quarterly meetings, P & T materials, and provided
clinical support to the client
 Worked collaboratively with the account team, senior management team, sales and product management
teams
Manager Managed Care ▪ 2008 – 2009
Medco Health Solutions, Dublin, Ohio (on site and virtual)
 Managed the daily operations of the managed care program overseeing Formulary Management program,
Coverage Determination Program, and Medication Therapy Management
 Managed a team of 6 Supervisors and a staff of 150 including pharmacists, and support staff
 Managed daily operations which included successfully improving call quality, managing call arrival to less
than a 30 second average speed of answer, bettering cost per transaction, compliance, SOP revisions, and
financials

2. CHRIS BRACALE, R.PH, MBA
 363 Westgreen Lane ▪ Westerville, Ohio 43082 ▪  © (614) 203-5807
Chris_jonb@yahoo.com
Chris Bracale ▪ Page 2 of 2
 Managed and resolved escalated physician issues and supported the following revenue generating
prescriber mailing programs: RationalMed®, Retro DUR, Therapy Optimization, and Physician Practice
Summaries
 Ensured all pharmacy and corporate regulations, standard operating procedure and compliance protocols
were adhered to by facilitating appropriate audits and trainings
 Assisted the Director of Pharmacy Practice in call center regulatory contacts and professional practice issues
Supervisor Managed Care ▪ 1999 – 2007
Medco Health Solutions, Columbus, OH
 Directly supervised a team of up to 30 staff members which included pharmacist, Nurses and support staff
 Supervised programs including, Retail to Mail, Retail Formulary, MTM, Health Education, Coverage
Authorization and the Physician Service Center
 Monitored all programs for quality and compliance to Standard Operating Procedures and Protocols
 Provided mentoring, training, and coaching with team to maximize efficiencies, quality, and develop
professional growth
 Developed quarterly learning tool to address non-compliance largest areas and then monitor outcomes for
improvement
Customer Service and Lead Pharmacist ▪ 1992 - 1999
Tampa Two & Columbus Call Center, National Rx/Merck-Medco, Tampa, FL & Columbus, OH
 Pharmacist-trainer to 20 pharmacists for Customer Service
 Answered patient calls
 Processed verbal prescriptions
 Supported supervisors with escalated issues
 General site problem solver
EARLIER CAREER EXPERIENCE
Pharmacist Manager, Rite Aid ▪ 1990 - 1992
Rite Aid, Akron, OH
Pharmacist Manager, Walgreens ▪ 1989 – 1990
Walgreens, Ft. Lauderdale, FL
Staff Pharmacist, Akron City Hospital ▪ 1988 - 1989
Akron City Hospital, Akron, OH
Pharmacy Assistant Manager ▪ 1987 - 1988
Revco, Cleveland, OH
EDUCATION
Masters of Business Administration
University of Phoenix, Phoenix, AZ
Summa cum Laude
(2002 -2004)
BS Pharmacy
The Ohio State University, Columbus, OH
(1981 - 1987)
PROFESSIONAL AFFILIATIONS
Member, Academy of Managed Care Pharmacy