1. TEDDI GLASS
221 SheltonAvenue, Lexington, NC 27295
Home: 336-731-2313-Cell: 336-416-7590 -gglass@triad.rr.com
PROFESSIONAL SUMMARY
Multi-talented Practice Administrator offering extensive experience in medical practice
operations, excellent interpersonalcommunicationskills and the organizational savvy to run
multiple medical practice locations smoothly and efficiently.
SKILLS
Budgeting Trainedon Epic, Allscripts, and Medical
Project management Manager
Staff coaching and development Independent judgment and decision making
Strategic planning Promotesphysicianand provider
Teambased management style communication
WORK HISTORY
01/2015 to 01/2016 Practice Administrator
UNC High Point Regional Health – High Point, NC
See below. Regional Physicians, LLC transitioned to High Point Regional Health in 2015.
The job functionsremained essentially the same.
03/2004to 12/2014 Practice Administrator
Regional Physicians – High Point, NC
Responsible for all operational aspectsof six multi-specialty physician practices, including
strategic planning, budgeting, human resourcesfunctions, business and clinical functions.
Maintained budgetary responsibility for $12 millionin gross revenues, managing growth from
$1 millionto $12million.
Managed and directed fiscal operations, including planning budgets, authorizing
expenditures, accounting, and coordinating financial reporting.
Grew practice responsibility fromone locationto six, including a maximum of 12 physicians
and advanced practice practitioners and 45 employees.
Planned, built and maintained responsibility for reference laboratory servicesfor over 20
multi-specialty locations.
Built and/or renovatedsix new practice locations, workingwith all appropriate vendors,
including construction, architectural, furniture, medical equipment and supplies, etc.
Managed entire physician recruitment processfor multiple physician searches.
Developedand implemented clinic-specific goals, objectives, andstrategies to support
System-levelstrategic plans.
Developeda system of staff communication that ensured proper implementation of
treatment plans and comprehensive patient care.
Consistently complied with applicable laws and regulations and ensured facility adhered to
Medicare and Medicaid regulations.
Established, analyzed, and oversawimplementation of work-flow processesthat improved
efficiency and reduced costs.
Responsible for all aspectsfacility operations, includingsettingprioritiesand job assignments.
Encouraged creative thinking, problem solving, and empowerment of staff and providersto
improve morale and teamwork.
Reviewed and communicated customer satisfaction survey information to staff and
providersto prioritize areasof improvement.
Achievedhigh staff morale and retention through effective communication, prompt
problemresolution, proactive supervisory practicesandfacilitatinga positive work
environment.
Routinely collaboratedwith clinic staff and providersto correct problemsand improve
services.
Assistedin resolvingandsatisfyingclient complaints, requestsand internal operationalissues.
Introduced, negotiated and implemented new projects to expand scope of engagement, e.g.
Regional Physiciansreference lab.
Built and maintained effective and positive communication with physicians and advanced
practice practitioners.
Monitored computerized recordmanagement systems to recordand processdata and
generate reports.

2. 01/1991 to 02/2004
EDUCATION
Practice Manager
Thomasville Medical Associates –Thomasville, NC
Practice manager of large Internal Medicine office. Responsibilitiesincluded the following:
Managing the front office, clinical, lab, billing and medical recordsstaff.
All Human Resource functions, including payroll, coaching, counseling, discipline, hiring,
terminations.
Accountspayable/receivable, purchasing, office IT.
Budgeting.
Strategic planning.
Associate of Applied Science: Majored in Accounting and Minored in Business
Administration graduated with Honors
Davidson County Community College -Thomasville, NC