1. Kyra Watts
491 E 162nd
ST #8K  Bronx, NY 10451  Phone: 646-954-4979  E-Mail: KYRAJWATTS@YAHOO.COM
CAREER OBJECTIVE:As a result oriented professional with over ten years of progressive administrative experience. I
have proven ability to motivate employees to achieve high performance levels and would like to obtain a position where
my analytical and leadership skills would be of value to a healthcare organization.
PROFESSIONAL EXPERIENCE
Weill Cornell Medicine - Global Pediatrics, Physician Practice Manager 5/2016-current
 Manage day to day operations for seven (7) Pediatrics Physicians inclusive of routine business and clinical
functions through administrative and clinical staff including front desk, medical records, nursing and medical
assistants to ensure maximum utilization of resources and the efficient delivery of services.
 Resolve any medical-administrative problems and keeps lines of communication open with staff to ensure high
employee morale and a professional, healthful practice atmosphere.
 Provides leadership in developing, planning, and implementing the practice's business plans to the physicians.
 Measures productivity and facilitates collaborative problem solving and communication with the physicians and
executive leadership.
 Recommends, develops, implements improvements for the practice.
 Informs physicians and executive leadership about current trends, problems and medical activities.
 Manages all practice third party payer relationships, including monitoring of related reimbursement, negotiation
with third party payers.
 Enhances operational effectiveness,emphasizing cost containment without jeopardizing important innovation or
quality of care.
 Maintains compliance with insurance, HIPAA,OSHA,and Labor Laws.
 Ensure maintenance of the physical building, including routine maintenance of equipment.
MOUNT SINAI HEALTH SYSTEM, NewYork, NY 2/2014-5/2016
Department ofPediatrics, Administrative Manager
As a key member of the department's leadership team I served as a strategic partner with the physicians, director, and
other senior administrators in the planning and implementation of policies, programs, and initiatives that support the
primary mission areas of the Department of Pediatrics which consists of ~60 faculty members and direct management of
22 staff members. I planned and managed day to day operational affairs inclusive of event planning, vendor relations,
mentorship program, engagement with donors to increase philanthropy to the department, and management of volunteer
program.
 Managed day to day operations for ~60 faculty members within 14 pediatric specialties totaling
$10 million/annually in charges.
 Managed 11 Call Center representatives to ensure patient satisfaction and seamless scheduling for a total of 142k
visits/ annually.
 Provided administrative management to 11 Medical Assistants for 13 divisions along with maintenance of
protocols for the inventory and stocking of all medications, injections and other clinical and departmental
supplies.
 Responsible for Departmental Customer Service initiatives, manages Press Ganey reports, develops operational
guidelines, protocols and processes to improve customer satisfaction and scores.
 Ensured the maintenance of medical equipment by obtaining service contracts and scheduling equipment for
preventive maintenance and repair.
 Served as a resource for practices by daily rounding on staff and patients to nurture and cultivate new creative
ways for the organization to be successful.
 Provided administrative direction and coordination in the formulation, interpretation and administration of current
and long range policies, procedures and programs.
 Reviewed and approved all reclassifications, new positions, and salary increases.
 Head of the Patient Service Recovery Committee that focuses on improving patient experience.

2.  Member of the Employee Appreciation Committee which focuses on employee satisfaction and enhancement of
operational results via employee performance incentives and retention programs.
 Green Belt certified in LEAN process improvement methodology.
 Management of 6 referralsystems and sources (MAA, CityMD, Par8o, Physician Access,International &
Executive Services, and Physician Referrals).
 Maintained compliance with CMS, HIPAA,and OSHA.
MOUNT SINAI MEDICAL CENTER, NewYork, NY 2/2012-02/2014
Department ofPediatrics, Call Center Supervisor
 Responsible for supervision and coaching of 10 Call Center agents to develop a comfortable team atmosphere in a
Faculty Practice setting.
 Led monthly meetings, working closely with each division’s Chief Physician, to review Call Center operations
and discuss target objectives and improve patient services.
 Directed patient appointment scheduling for multiple providers in a centralized setting.
 Maintained automated call distribution (ACD) system for the Department of Pediatrics FPA Medical Practice
including call distribution and report generation.
 Supervised verification of patient data and insurance information for accuracy; accessed computerized eligibility
verification systems as appropriate.
 Maintained provider specific master schedule templates in appointment scheduling software (eIDX).
 Provided staff with growth opportunities, professional training, and the tools required to work effectively.
 Supported divisional supervisors on operational analyses and other project management strategies.
 Generated monthly productivity reports for upper management.
 Organized special events and projects for the Division of Pediatrics.
 Managed and defused escalated phone calls, resolved front desk patient complaints and handled expedited
appointments to ensure optimum service.
MOUNT SINAI MEDICAL CENTER, NewYork, NY 8/2010-02/2012
Department ofPediatrics, Pediatric Scheduling Coordinator
 Delivered a high-level of customer service for fourteen Pediatric divisions to maximize patient satisfaction.
 Managed payment postings, verified insurance coverage prior to patient appointments and advised patients of
insurance referrals or authorizations required.
 Responsible for patient registration, scheduling appointments, appointment confirmations, instructing patients on
appointment preparation, prescription requests and transferring inbound calls accordingly.
 Trained all new Call Center employees.
 Worked closely with physicians and their supporting staff to help expedite urgent and convenient appointments.
 Updated Call Center script to ensure the use of proper protocol.
 Improved scheduling process.
 Developed a strong rapport with physicians, patients and families.
EDUCATION:
CUNYSchool ofProfessional Studies,New York,NY
Certificate in Management May 2016
College ofNewRochelle,New Rochelle,NY
Bachelor of Arts,Communications May 2014
SKILLS:
Operations Management, Process Improvement, proficient in MS Office for Windows 2010/XP; Microsoft Word, Excel,
PowerPoint, Access,OutLook, ATKINS/API payroll system administrator, Sinai Central/HRTS system administrator,
proficient in iGreentree, Taleo, eIDX, EPIC,Laborworkx, Cornerstone, Cabledata, excellent organizational skills and
demonstrated ability to multi-task and prioritize.