This document is a resume for Chelsee Bavas summarizing her 25 years of experience in healthcare management and quality improvement. It lists her areas of expertise including organizational leadership, process improvement, data analytics, and operations management. It then details two of her most recent roles, as a Senior Specialist in Performance Improvement from July to October 2016 where she led quality improvement teams, and previously as a Clinical Director from April to October 2014 where she provided analysis and training to increase access to care. The resume concludes with her education and security clearance.

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Chelsee R. Bavas
11292 Vista Sorrento Pkwy, Q102, San Diego, CA 92130
Chelsee.bavas@yahoo.com (619) 301-4381
Healthcare Management / Quality and Process Improvement
A highly motivated, tech-savvy professional with 25 years in the healthcare industry. Often sought after for
exceptional analytical abilities and talent for leading personnel. Has extensive experience supporting executive staff in
high profile administrative and training projects while maintaining oversight over clinical, financial, supply, and ancillary
departments. Highly proficient in;
o Organizational Leadership
o Process Improvement
o Quality Assurance
o Data Analytics
o Research & Planning
o Operations Management
o APA & Technical Writing
o Public Speaking
o Training Development &
Implementation
o Microsoft Office Suite,
Outlook, Visio, SharePoint,
Salesforce, etc
Senior Specialist, Performance Improvement, Sharp Community Medical Group July - Oct 2016
 Lead Quality Improvement teams using a variety of tools to deliver optimal clinical and operational improvements.
 Facilitated physician practice leadership toward making operational decisions, prioritizing project plans and
implementing processes to increase performance and efficiencies.
 Coordinated and lead key quality improvement (QI) activities and projects working collaboratively with SCMG
physicians, their office staff, and the entire Sharp Community Medical Group multidisciplinary team.
 Facilitated the evaluation of processes, data, systems and culture, the compilation and analysis of data, the
development of improvement teams, the design and collection of metrics, and the facilitation of improvement
efforts aligned with ongoing strategic initiatives.
 Provided instruction and guidance of process improvement tools and techniques and promote utilization of best
practice while maintaining a high degree of independence, flexibility, initiative and commitment.
 As an innovative leader with exceptional interpersonal skills, superior writing, strategic planning, project
management, and professional judgment skills. This position required taking initiative and develops trust and
confidence with internal and external constituencies.
 A true team player; designed, implemented, managed and executed multiple projects simultaneously. Supported
the Health Services Administration Department in clinical operations programs including Quality and Compliance,
Population Health, Utilization Management, Case Management and Pharmacy.
Clinical Director, Integrated Health Community Initiative (IHCI) – Ward Circle Strategies Apr – Oct 2014
Served as the Command’s primary consultant on all workflow processes and resources required to increased
access to care.
 Provided analysis and on-going training to support the Command’s mission in meeting all levels of access.
 Provided guidance and recommendations to Navy Medicine West (NMW), TRICARE Regional Office West
(TRO-W), BUMED and TRICARE Management Activity (TMA) regarding access initiatives and provider templates
management process improvement initiatives.
 Applied various statistical methods and tools to analyze, facilitate, report and provide recommendations for
process improvement, improving quality, reducing costs and establishing appropriate process metrics and
process controls.
 Provided support to management by researching, analyzing, evaluating, and making recommendations
concerning Access to Care policies.
 Prepared and presented findings and recommendations, carried out specific actions regarding controversial
issues, and gained consensus for implementing new ideas and concepts.

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Chelsee R. Bavas
11292 Vista Sorrento Pkwy, Q102, San Diego, CA 92130
Chelsee.bavas@yahoo.com (619) 301-4381
Healthcare Management / Quality and Process Improvement
Quality Improvement Coach, HealthTeamWorks Apr 2013 – Feb 2014
 Implemented healthcare improvement methodologies to healthcare entities by using innovative techniques
surrounding the Model for Improvement, the Chronic-care model, and Evidence-based guidelines.
 Practiced and initiated leadership development tactics and the dynamics of the team approach to care
 Used adaptive change-management methodologies to set goals and expectations
 Utilized quality measures and population management styles to increase health outcomes and patient satisfaction
 Developed patient engagement and self-management support strategies for use in and out of the clinical setting
utilizing motivational interviewing techniques.
 Used technology to support the delivery of patient care by developing reports focused on the patient, the provider,
and the metrics data surrounding primary diagnosis.
 Supporting data and clinical measurements resulted in Level III NCQA recognition and Outstanding results via
Joint Commission Accreditations.
Chief of Operations & Independent Healthcare Provider, Naval Medical Center San Diego
Jun 2007 – Jul 2012
Served as a Surface Force Independent Duty Corpsmen. Duties included, but are not limited to;
 Serving as the Medical Department Representatives aboard surface ships, with Fleet Marine Force Units, and
isolated duty stations, independent of a medical officer.
 Perform diagnostic procedures, advanced first aid, basic life support, advanced cardiac life support, nursing
procedures, minor surgery, basic clinical laboratory procedures, and other routine health care.
 Manage preventive medicine and industrial health surveillance programs, and associated shipboard
administrative and logistical duties.
 Provide health education to junior medical and all nonmedical personnel.
 Perform patient care and medical management functions. Senior medical personnel assigned to shore and
operational units provide medical assistance, training, and inspection services for the crew.
 Performed operations in accordance with NCQA, Joint Commission, HEDIS, URAC, OSHA, and Surgeon General
requirements resulting in numerous accreditations, accolades, and Outstanding marks on walk throughs and
inspections.
Education
University of Phoenix – Bachelors of Science - Healthcare Administration and Management May 2014
University of Phoenix – Masters of Business Administration In Progress
Miscellaneous
Secret Clearance – Valid to Feb 2018