Lacinda Kinnard has over 15 years of experience in pharmacy support and administrative roles. She currently serves as a Pharmacy Support Specialist for Fresenius Medical Care Rx in Franklin, TN, where she leads strategic planning efforts to achieve growth goals and works to improve staff morale. Previously, she was an Administrative Assistant at Star Physical Therapy in Nashville, TN. Kinnard earned a degree in Business Management from Middle Tennessee State University.

1. Professional Summary
Skills
Work History
Education
LACINDA KINNARD
328 Brewer Drive, Nashville, Tn 37211 • Cell: 615-294-9522 • cindyk517@yahoo.com
Accomplished Pharmacy Support Specialist who proudly maintains a highly productive, efficient and quality-driven
environment at all times. Continuously shows growth while successfully supporting approximately 400 clinics and
regional management within the Northeast Group of Fresenius Dialysis Corporation North America.
Strong presentation skills
Promotes positive behavior
Revenue generation strategies
Strong time management
Sales/Retention strategies
Motivated self-starter
Strong understanding of HIPAA regulations and
guidelines
Conflict resolution ability
Profit and loss understanding
Sales experience
Goal-oriented
Staff training and development
Friendly demeanor
Strong work ethic
Effective staff coach
Mentoring
Excellent customer service
Relationship building
Strategic planning capability
Pharmacy Support Specialist, 01/2003 to Current
Fresenius Medical Care Rx – Franklin, TN
Led the planning and achievement of growth for patient enrollments within the Fresenius pharmacy for the
Northeast Group of Fresenius North America.
Strategically planned methods to achieve operational goals and targets for patient enrollment growth.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to
improve morale and teamwork.
Achieved high staff morale and retention through effective communication, prompt problem resolution,
proactive supervisory practices and facilitating a proactive work environment.
Routinely collaborated with department managers to correct problems and improve services.
Led, designed and implemented training programs. This initiative led to an increase in patient enrollments which
helped clinics reach quarterly goals.
Effectively served as primary liaison for Fresenius Rx and Regional Vice President. Working with Area Managers
and Lead Regional Dietians to identify clinics for potential growth.
Administrative Assistant, 03/1994 to 02/2004
Star Physical Therapy – Nashville, TN
Assist clinic director with the daily activities of a clinical team. Maintain adherence to Medicare/OSHA
regulatory guidelines.
Oversaw private insurance and MCR billing, payroll, account payable, and account receivable. Verified that
proper procedures were followed. Acquired all pre certification per patients workers comp or insurance.
Ensured that weekly patient updates and progress notes were sent to referring physicians and case manager.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set
standards.
1991-1992: Business Management,
Middle Tennessee State University - Murfreesboro, TN