1. MICHELLE L. BASE
LAVIOLET
MICHELLE L. BASE
407 Country Hills Ct Augusta, KS 67010
Home: (316) 775-3909 Cell: (316) 633-3830 Email: michellelbase@gmail.com
SENIOR MANAGEMENT EXECUTIVE
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Proven turnaround manager.
Documented achievements in financial management, strategic marketing, and service expansion.
Extensive business background in revenue growth.
Senior executive with verifiable year-after-year success achieving revenue, profit, and market growth objectives within start-up,
turnaround, and rapid-change environments. Extensive experience with health care entities in a highly competitive market.
Successful leader with extensive experience in building strategic relationships. Proven success in corporate compliance program
development and oversight.
Operations Management Strategic Planning & Revenue Cycle Management Performance &
Quality Standards Health Information Technology/Meaningful Use Experience P&L
Management/Budget Planning Change Management Strategic Partnerships 
PROFESSIONAL EXPERIENCE
HUNTER HEALTH CLINIC, INC.
Wichita, KS, June 2004 – October 2015
$7.6M Community Health Center with three locations in Wichita, Sedgwick County, Kansas; provided 68,200 visits in calendar year 2014
through the delivery of primary health care services, including medical, dental, mental health and substance abuse services.
CHIEF EXECUTIVE OFFICER June 2013 – October 2015
Turned around under-performing health center, taking the clinic from a $1.2M loss to a profit of more than $700,000 in less than 12 months.
Responsible for ensuring that the organization fulfilled its vision, mission, goals and strategic direction by managing all key
components of the health center’s operations.
Bottom Line
Improvement
♦ Took business from a fiscal year end loss of over $1.2M to a profit of more than $700,000 in 10
months; Strategies employed included:
- Negotiated reduced pay-off plans with vendors holding large, outstanding invoices;
- Increased service revenue by implementing clearly defined productivity expectations;
- Eliminated unnecessary expenses;
- Analyzed fee structure, raised fees where business dictated & expanded services in areas with highest
profitability;
- Raised revenues through non-traditional sources toward goal of improving clinic’s bottom line quickly and
looking toward the long-term sustainability of the clinic’s operations.
Operations
Re-engineering
♦ Led management team in identifying and correcting major inefficiency with clinic’s Electronic
Health Record (EHR). Implemented imaging system and moved health center to a totally
paperless system.
♦ Set up clinic-wide policy & procedure system with electronic access. Developed electronic
training courses by position in conjunction with post-training assessment tools.
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2. MICHELLE L. BASE
LAVIOLET
♦ Established “management by objectives” procedures, including individual, department and
organizational dashboards for enhanced transparency and accountability.
♦ Utilized business process reengineering , using technology to improve data dissemination &
decision-making, to reduce costs & visit cycles, while improving care quality.
Organization
Rebranding
♦ Launched a successful rebranding process that resulted in increased brand awareness, improved
the health center’s reputation in the community, and stimulated company growth.
Revenue & Profit
Growth
♦ Reversed losses to profit ending the most recent fiscal year with a profit of just over $1M.
Increased productivity by 39% in four months.
Financial
Performance
♦ In less than 22 months, took clinic from < 8 days cash on hand to 74 days. Reduced A/P
outstanding from $1.2M to $132,000. Improved Current Ratio from < 1.0 to 3.3.
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VP, OPERATIONS JUNE 2009 – JUNE 2013
Responsible for planning, developing, evaluating and overseeing the systems that support the day-to-day operations of the
health center. Responsibilities included oversight of systems and technologies that helped create optimal patient access to
services in all health center departments, as well as responsibility for the organization’s finance department. Ensured that the
entire organization operated within compliance of all state and federal regulations. Led the operational growth arising from the
implementation of initiative and strategic plans.
Operation
Expansion
♦ More than doubled clinic capacity through the management and completion of two capital
construction projects.
♦ Increased clinic capacity through writing an expansion grant to extend clinic hours to 10 pm
Monday through Friday.
♦ Created a centralized call center to address the need for standardized scheduling/intake
processes.
New Program
Development
♦ Developed organization’s corporate compliance program implementing quarterly audits across high
risk areas with results presented to the Chief Executive Officer and the Board of Trustees.
♦ Developed organization’s Affirmative Action program in accordance with requirements set forth by
the Department of Labor.
♦ Implemented new hiring processes and post-hiring processes, including the use of interview
matrices and personality style testing to assist with on-boarding of new staff.
Change
Management
♦ Led the health center through the installation and implementation of its EHR with 100%
of staff implementing on schedule.
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DEVELOPMENT DIRECTOR JUNE 2004 – JUNE 2009
Created and provided oversight for the implementation of a strategic approach to fundraising which included major gifts,
corporate donations, grant solicitation and in-kind resources. Collaborated with the Chief Executive Officer on the creation of
a fund development plan toward the goal of increasing revenues to support the strategic direction of the organization. Planned
and executed special fundraising events as specified in the fund development plan.
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3. MICHELLE L. BASE
LAVIOLET
Revenue
Growth
♦ Increased revenue by 50% within four (4) years through grant fund development.
Team
Development
♦ Developed grants management review process to include key program staff and a thorough
review of progress made toward all targets.
Organization
Promotion
♦ Facilitated the first annual fundraising event for the clinic raising almost $10,000 in its first year.
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OTHER PROFESSIONAL EXPERIENCE:
Functional leadership positions in healthcare and service organizations.
Pollard-Licklider Clinic / Heartspring / Community Youth Homes, Inc. / CPC Great Plains Hospital /
Sunflower Child Advocacy Center
Duties included program evaluation, fund development, budget management, staff recruitment and training, personnel
management, developing and managing marketing campaigns, and author of a new-start grant that funded a Child Advocacy
Center in Butler County, Kansas.
EDUCATION & CREDENTIALS
Bachelor of Arts (BA) in Political Science
WICHITA STATE UNIVERSITY, Wichita, KS
Master of Arts (MA) in Experimental Psychology
WICHITA STATE UNIVERSITY, Wichita, KS
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