1. Katrina Neufeld
11527 HANNAH DENISE AVE BAKERSFIELD, CA 93312
Katrina.Neufeld@att.net
WORK (661) 617- 4213
CELL (310) 909 – 6810
Profile
Patient Access Manager with demonstrated abilities in developing and managing
a successful leadership team. Focused on creating a positive and supportive working
environment for leaders that fosters collaborative problem solving and continuos
process improvements. Emphasis on empowering individuals to develop their
professional skills with independent, creative and forward thinking. Strength in
effectively communicating with all levels of employees. Exemplary organizational and
time management skills with the ability to prioritize multiple responsibilities and
complete tasks efficiently. Ambitious and highly motivated to expand knowledge and
continue professional and personal growth.
Experience
CERNER REVWORKS
QUEST IMAGING/SJCH
PATIENT ACCESS
MANAGER
2013 - CURRENT
QUEST IMAGING/SJCH
OUTPATIENT CUSTOMER
SERVICE SUPERVISOR
2008 - 2013
Responsible for managing all nonclinical areas of multiple
outpatient radiology facilities, including Registration,
Preregistration, Scheduling, Operators, Transcription and
Medical Records departments. Responsible for managing
four direct reports and fifty indirect reports with employees
at multiple locations. Implementation of updated EMR
systems which included; creating new processes and
developing training material for all departments, coordinating
and leading training sessions, integration and device testing,
final implementation and issue resolution. Monitor and
enforce acceptable employee performance. Implement
incentive programs and motivate employees. Responsible
for discipline counseling, hiring and termination processes of
all employees. Complete employee evaluations. Coordinate,
lead and attend meetings. Develop and implement policies
and procedures while adhering to best practice of Adventist,
SJCH and Cerner as well as achieving the mission of Quest
Imaging.
Supervise and assist front office staff, including; Registrars,
Greeters and Expeditors. Assist with interviewing and hiring.
Provide training. Complete all job specific competencies.
Counsel staff for inappropriate behavior. Assist in continuous
process improvement. Update and maintain departmental
policies and procedures. Coordinate services with other
departments as needed. Develop and maintain staff
schedule. Monitor and enforce quality control process.
Monitor and enforce acceptable productivity levels.
Collaborate with management to complete yearly
evaluations. Facilitate department meetings. Participate in
leadership meetings. Patient registration, greeting and
expediting.

2. BEVERLY HILLS
IMAGING
FRONT OFFICE
SUPERVISOR
2005 - 2006
BAKERSFIELD
DERMATOLOGY
MEDICAL RECEPTIONIST
2003 - 2005
Supervise and assist staff with all aspects of patient
registration, scheduling, medical records and billing. Assist
with interviewing and hiring. Provide training. Develop and
maintain staff schedule. Assist with marketing to referring
physician offices. Answer phones. Verify insurance eligibility
and benefits. Obtain authorizations. Patient scheduling.
Patient registration. Patient medical record management.
Schedule appointments for six provider practice. Answer
multiple phone lines. Patient registration. Input insurance
information for billing purposes. Send and receive faxes.
Filing.
Education
Mesquite High School, Gilbert Arizona, 1998 – 2001
3 year graduate
Skills/Qualifications
Eight years leadership experience
Twelve years medical experience
Exemplary organizational skills and time management
Ability to work on multiple projects simultaneously and prioritize work to meet deadlines
Excellent customer service
Strong attention to detail
Ability to learn and retain knowledge
Highly effective verbal and written communication skills
Capable problem solver
Innovative and forward thinking
Ability to establish and maintain successful working relationships with staff, peers and
Administration
Computer skills
Microsoft Office Suite (Word, Excel, Access, Outlook, OneNote) EMR, RIS-IC, Cerner RCI/PIC,
PowerChart, RevCycle, Collaborate, JB Dev, GroupWise
Leadership skills
PACS Management Training
Cerner Management Training
Targeted Selection Interview Training