The document provides a summary of Patricia Hayner's professional experience and education. She currently works as a Program Manager at Easter Seals Southern California, where she develops behavior intervention plans, implements data-driven programming, and ensures compliance with patient privacy regulations. Previously, she was an Academic Liaison at California Virtual Academy and the owner of ASH Medical Supply, where she gained various healthcare accreditations and contracted with insurance companies. Hayner holds a M.A.Ed. in Education and Counseling Credential from Azusa Pacific University and a BA in English Literature from California Baptist University.

1. t j h a y n e r @ y a h o o . c o m ▪
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Patricia Hayner, M.A.Ed., PPS
A highly motivated and entrepreneurial business professional with proven success in the
roles of operations and sales management. Key strengths include leadership,
collaboration, results focused style, and relationship building.
Professional Experience
Program Manager- Easter Seals Southern California, Corona, CA▪
February 2013 to Present
 Provides direct one-on-one training and support to supervisees and participates in delivering
training curriculum to staff.
 Utilizes Behavior Skills Training (BST) in order to teach new skills to staff members and clients.
 Conducts assessments in order to recommend appropriate clinical services based on patient
needs and adherence with insurance and Behavior Analyst Certification Board (BACB)
guidelines.
 Develops and implements behavior intervention plans for children and young adults with Autism
Spectrum Disorder.
 Records and analyzes program intervention data and makes changes in programming as
necessary in order to facilitate patient success.
 Maintains records and ensures compliance with HIPPA and FERPA regulations.
 Collaborates with Behavior Interventionists, Clinical Supervisors, Occupational Therapists,
Speech Therapists and family members in order to ensure optimal programming results.
 Knowledgeable regarding evidenced-based practices and scientific based methodologies.
 Acts as point of contact for both new and existing clients.
Academic Liaison – California Virtual Academy, Remote, CA▪
September 2015 to May 2016
 Conducted individual academic advising sessions with students.
 Conducted group career advising, study skills, and college preparation sessions.
 Moderated and attended WebEx meetings and trainings.
 Analyzed student data and implemented improvement plans in order to ensure student success.
Owner/Operator–ASH Medical Supply, Escondido, CA▪
June 2009 to August 2011
 Managed business and all financials through a lean model strategy, maximizing revenue and a
profitable balanced score card.
 Recognized revenue through sales leadership and market share growth, while exceeding the
needs of external customers.
 Analyzing financial and competitive trends to keep accountability to the budget
 Working knowledge of insurance benefits pertaining to Durable Medical Equipment and
Supplies.
 Obtained pertinent documentation necessary for the billing of CPAP/BIPAP and supplies.
 Developed and implemented training curriculums for safety, in accordance with OSHA and other
accrediting bodies.

2.  Led the company in gaining Medicare accreditation as well as accreditation through Joint
Commission Health Care Organization (JCAHO) and Community Health Accreditation Program
(CHAPS).
 Developed internal auditing processes in order to ensure compliance with various accrediting
bodies.
 Developed training curriculum in order to remain in compliance with various accrediting bodies
and OSHA standards.
 Developed HIPPA compliant system for storage of medical records.
 Contracted with insurance companies including Medicare, Medi-Cal, Blue Cross/Blue Shield
PPO, Tri-Care, and various Worker’s Compensation carriers.
 Verified patient insurance eligibility and benefits.
 Implemented CRM software and trained additional employees on use.
Education
 M.A.Ed. in Education, Counseling Credential– Azusa Pacific University, Murrieta, CA ▪ 2010
 BA in English Literature, California Baptist University, Riverside, CA ▪ 2008
Additional Skills
 Strong computer skills including CRM, excellent customer service skills, able to manage time
and workload efficiently with minimal supervision, able to travel within geographic region,
communicates effectively, superior writing skills, and excellent organizational skills.