1. KATHLEEN HALE
kathleen.hale14@icloud.com  303-596-8875  52 Cherry St. Castle Rock CO 80104
KathleenHale
Kathleen.hale14@icloud.com
303-596-8875
EMPLOYMENT HISTORY
Centura Health (Medix) – Denver, CO January 2016 - Current
EPIC ADT Credentialed Trainer
 Trainer:
 Successfully credentialed in ADT application through Epic Software System
 Promoted adult learning by maintaining a positive and organized classroom environment
 Worked well in various situations from newly hired employees to those struggling with
systematic changes
 Team Advocate:
 Promoted positivity and encouragement to the greater success of the team
 Assisted the Instructional Designer and others in organizing presentations and learning
materials
 Provided expertise of hospital standards and procedures to others without a medical
background
 Went above and beyond by being available and flexible in an ever changing environment
 Communication Organizer:
 Streamlined communications across multiple parts of the organization to drive project success
 Introduced the utilization of a tracker to improve dialog among team and leadership
 Advocated greater correspondence with business leaders by maintaining and facilitating
strong relationships
Castle Rock Adventist Hospital - Castle Rock, CO June 2013 - December 2015
Patient Access Technical Specialist/Cashier
 Coordinator of Statistical and Operational Reports:
 Improved departmental standards via close monitoring of Executive Key Indicators (EKIs)
 Responsible for various registration stats including error reporting, DNFB, financial reports,
and reports for Health Benefit Advisors
 Managerial Assistant:
 Ensured accuracy of schedule updates time sheet edits
 Responsible for interviewing and training new staff
 Created and send post-training materials as changes are made to Centura systems and
policies
 Worked as acting manager over a five month period
 Trainer:
 Responsible for the education of Centura employees at various levels including new hires,
directors, and supervisors
 Ensured the training material was up to date to maximize training outcomes
 Administered assessments and evaluations to ensure knowledge retention
Littleton Adventist Hospital – Littleton CO September 2010 - June 2013
Health Benefit Advisor
 Relationship Builder:
 Served as hospital liaison between patients, insurance companies, the central billing office
and registration
 Partnered with patients to discuss insurance, personal information and hospital fees
 Recognized by leadership, peers, and, patients for providing superior customer service

2. KATHLEEN HALE
kathleen.hale14@icloud.com  303-596-8875  52 Cherry St. Castle Rock CO 80104
KathleenHale
Kathleen.hale14@icloud.com
303-596-8875
 Financial Councilor:
 Successfully obtained pre-certifications for inpatient stays, authorizations for outpatient
procedures, and created price estimates by following payer guidelines
 Worked directly with doctor offices to ensure accurate authorization information
 Established and maintained respectful relationships with provider’s offices
 Payed extensive attention to detail which resulted in consistently accurate collections
Chase Bank – Littleton, CO August 2000 - December 2010
Lead Teller
 Customer Service Representative:
 Provided superior customer communication and drove positive interactions on a daily basis
 Maintained an organized and professional work environment
 Cash Handler:
 Exercised superior cash handling skills while maintaining security protocols and procedures
 Maintained central vault access and became authorized in safety deposits
 Sales Referrals:
 Presented best products available to customers by mastering product knowledge
 Elevated sales of products to help promote success of the branch
QUALIFICATIONS & ACCOMPLISHMENTS
 Excelled at coordinating, planning, and publicizing department social events to improve
recognition and lift spirits
 Continually advocated strong interaction between Patient Access and numerous hospital
departments
 In charge of organizing the planning and success of Patient Access Recognition Week
 Designated as a member of the Patient Satisfaction Team at Littleton Hospital which improved
overall culture and policy within the hospital
 Contributed to the successful opening of Castle Rock Hospital by organizing department set up and
by coordinating staffing efforts with leadership
 Participated in the onboarding and training of St. Catherine’s Hospital in Kansas
 Enjoyed volunteering for various community events hosted by Centura
EDUCATION
Southern Adventist University - Collegedale, TN
Perused Business Management BA
Platte Valley Academy – Shelton, NE
Graduation May 1996
Technologies
Comfortable in various software applications including: Microsoft Office Suite, Epic, Meditech,
Sharepoint, Cisco, multiple banking interfaces, Topaz signature pads, scanners, and webcams