1. CHRISTY BOUTROSS-WRIGHT
Address: 7559 Glenmeadow Drive, West Chester, Ohio 45069
Phone: 513.886.6555 Email: Cbwright10@aol.com
REGISTERED NURSE
SUMMARY OF QUALIFICATIONS
Goal-driven and dedicated professional with over eight years of experience in clinical services administration,
quality assurance, program management, and client relationship management. Knowledgeable of various aspects
related to development and implementation of clinical pathways for Chronic Disease Prevention and Management
Programs. Exhibit efficiency in gathering essential data and creating and implementing plan of action for the
improvement of various areas. Capable of developing education, training, and support for all clinical field staff with
regard to the accomplishment of company goals. Adept at supervising operations that encompass planning,
developing and directing new policies and procedures for the organization while sustaining compliance with
federal, state, and local regulations. Excellent time management, communication, interpersonal, analytical and
problem solving skills.
PROFESSIONAL EXPERIENCE
CMH HOME CARE SERVICES – WILMINGTON, OH
MANAGER SEPT 2015 – NOV. 2016
Management and Regulatory Compliance: Manages and directs the home care department in service,
financial, quality, growth and people.
Service: Developed administrative policies and procedures; implemented approved work methods and
procedures; established staffing patterns; prepared and submitted reports as required by law and governing
agencies.
Financial: Coordinated, implemented and participated in the billing process; developed and managed an
operational budget and a capital budget.
Quality: Reviewed and evaluated program effectiveness; demonstrated leadership by promoting and maintaining
standards for giving good quality care by all members of the client care team; provided for continuing education of
the program; identified risk management/quality improvement opportunities took appropriate action; maintained
competency; maintained program compliance with applicable law and regulation and with applicable hospital and
medical staff policies; obtained OBQI/OBQM reports from the state web site and analyzed the information.
Growth: Led the planning of the overall development and administration of the Home Care Program; completed
strategic planning for department to assure continuous growth and development.
People: Supervised and taught for practice improvement within the program; promoted staff development;
performed job responsibilities in a manner consistent with the customer service goals and objectives of the
department and hospital.
Achievements: Led the Home Care Program to achieve Home Care Elite Status for the 11th
year in a row; led the
Home Care Program to reach 4 ½ Star status for CMS Home Health Quality of Patient Care Star Rating.
AMERICAN MERCY HOME CARE – CINCINNATI, OH
PROGRAM MANAGER – CLINICAL EXCELLENCENCE MAR 2013 – SEPT 2015
General: Supports CHS’s mission, values, strategic goals and high standards of customer service. Consistently
lives People First behaviors. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA
protected health information.
Financial and Clinical Integrity: Responsible for the development, implementation, and monitoring of
specific project plans to improve performance, such as utilization of SHP, coding, OASIS accuracy, etc. Provides
coding and assessment expertise to internal customers. Develops individual plans for improvement as needed.
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2. CHRISTY BOUTROSS-WRIGHT
Address: 7559 Glenmeadow Drive, West Chester, Ohio 45069
Phone: 513.886.6555 Email: Cbwright10@aol.com
Management: Participates in delivery of comprehensive orientation for new clinical and operational
management staff. Supports initial and ongoing development of clinical and branch staff including delivery of
services in accordance with the company strategic plan, clinical and/or operational standards, quality
improvement, and productivity standards. Participates in the development of office and field processes and action
plans developed as a result of clinical measures. Responsible for oversight of implementation and maintenance of
plans. Provides ongoing performance feedback and input to performance appraisals for clinical staff and applicable
office staff.
PINNACLE SENIOR CARE - DAYTON, OH
ADMINISTRATOR JUL 2012–FEB, 2013
Management and Regulatory Compliance: Manage schedules and evaluation of operations to ensure the
provision of adequate and appropriate care and services while sustaining compliance with laws and regulations.
Facilitate fiscal planning, budgeting, and accounting system management for the entire operations.
Staff Supervision and Development: Handle the recruitment of qualified personnel to attain adequate staffing
levels and assure that all personnel are updated with the current clinical information and practices. Administer
effectual supervision for nursing and other therapeutic services and ensure the qualifications for professional
services and of personnel responsibilities. Directly coordinate and sustain communication with the governing body,
staff and professional advisory group with regard to current organizational community and industry trends.
Performance/Process Improvement: Assume accountability in monitoring overall organizational
performance improvement activities. Organize and promote orientation, in-service education, continuing education
and evaluation of staff in order to obtain staff development.
ACHIEVE REHAB & HOME HEALTH - CINCINNATI, OH
DIRECTOR OF CLINICAL SERVICES MAR 2011–JUL 2012
Management and Regulatory Compliance: Expertly directed all aspects of clinical operations which
included planning, organizing and developing the agency in accordance with federal, state and local regulations,
standards and guidelines as well as agency policies and procedures. Contributed to the enhancement of policies and
procedures to keep pace with the current changes within home healthcare.
Staff Supervision and Development: Educated and rendered assistance to all clinical staff by implementing
orientation, in-services and continuing education and guidance to all field staff.
Program Development: Developed clinical pathways for Chronic Disease Prevention and Management Programs.
EDUCATION AND CREDENTIALS
Bachelor of Science in Nursing - Xavier University, Cincinnati, OH
Licenses and Certifications
Registered Nurse – State Board of Ohio
License Number RN295225
Registered Nurse – State of Florida
Dale Carnegie Sales Advantage Certificate of Achievement
Dale Carnegie Leadership Development
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