Rand Kannenberg Communication Techniques With Offenders
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This document outlines communication techniques that corrections and substance abuse staff should use when working with offenders. It discusses goals of understanding opening lines, physical and psychological attending, clinical listening, support and empathy, exploration and elaboration, and closing techniques. The document provides references and exercises staff to demonstrate skills in having conversations about relationship, education, and work problems from both the past and present.
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![Goals/Objectives After participating in this workshop, you will be able to demonstrate an understanding of the following communication techniques with clients. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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FOR MICRO WORK
There are various formats for completing a process recording. The following is an outline that covers the major areas we want included within a process recording. Please utilize the template that follows for completing a process recording with an individual, couple or family client(s).
1. Description/Identifying Information: The social work student’s name, date of the interview and the date of submission to the field instructor should always be included. Identify the client, always remembering to disguise client name to protect confidentiality. Include the number of times this client has been seen (i.e., "Fourth contact with Mrs. S."). On a first contact include name and ages of the client(s) you have written about. If client is seen in location other then the agency say where client was seen.
2. Purpose and Goalfor the Interview. Briefly state the purpose of the interaction and if there are any specific goals to be achieved, the nature of the presenting issues and/or referral.
3. Verbatim Dialogue (in the table below). A word-for-word description of what happened, as well as the student can recall, should be completed. This section does not have to include a full session of dialogue but should include a portion of dialogue. The field instructor and student should discuss what portions should be included in the verbatim dialogue.
4. Assessment of the Patient/Client/Consumer. This requires the student to describe the clients’ verbal and nonverbal reactions throughout the session. Consider everything that is occurring such as body language, facial expression, verbal outburst, etc.
5. The Student's Feelings and Reactions to the Client System and to the Interview (in the table below). This requires the student to put into writing unspoken thoughts and reactions s/he had during the interview e.g. "I was feeling angry at what the client was saying, not sure why I was reacting this way…”. “ I wonder what would happen if I said such-and-such.”
6. Identify Skills and/or Theory/ Conceptual Frameworks used (in the table below). The student should be able to identify what skills they used in an interaction, and/or what theoretical framework came to mind as they dialogued e.g. “I used the strengths perspective “ “I used the skill of partializing”
7. Supervisor/field instructor comments (in the table below) This requires the field instructor to provide review and critique of the student’s dialogue with the client system, skill identification, and interpretation of the client interview.
8. A summary assessment/analysis of the student's impressions. This is a summary of the student's analytical thinking about the entire interview and/or any specific interaction the student is unsure about. Include any client action or non-verbal activity that the student may want to discuss. (See Guided Questions at the end of the template for this section A-M)
9. Future plans. The .
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2. Addressing cultural differences and adapting approaches to be culturally responsive.
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Verbal and Non verbal communication
This study examined the effectiveness of using Second Life for an interdisciplinary graduate communication course. Data was collected through student journals, surveys, focus groups, and final presentations to analyze how and when learning occurred. Results showed that the virtual world facilitated experiential learning through feedback, experimentation, collaboration, and overcoming social anxiety. Students perceived Second Life as valuable for learning communication skills across disciplines. The study concluded virtual worlds can foster interdisciplinary learning through experiential activities while saving costs compared to real-world projects.
02. Lecture interactive lecture preparation and presentation (1).ppt
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- 11. Demonstration of Skills Talk about a present relationship problem.
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