This document provides a summary of Susan J. Thorsen's professional qualifications and experience as a Quality Assurance Analyst. She has over 20 years of experience in quality assurance, with extensive expertise in testing, quality control processes, and project management. Currently she works as a Senior Quality Control Engineer for Oracle, where she has consistently delivered projects on time and exceeded objectives.

1. SUSAN J. THORSEN
5220 Regent Avenue North ♦ Crystal, MN 55429 ♦ (763) 443-1496 ♦ sjthorsen@comcast.net
SUMMARY OF
PROFESSIONAL
QUALIFICATIONS
 Accomplished and Versatile Senior Quality Assurance Analyst with a proven record of
performance, leadership and results in a demanding project environment.
 Highly effective in identifying and resolving complex technical issues.
 Extensive experience in all aspects of the quality assurance process.
 Proactive, knowledgeable lead, skilled in training and coaching QA team associates.
 Dedicated, organized and persistent; committed to excellence and integrity.
 Demonstrated success in exceeding project objectives.
EXPERTISE  Quality Assurance Experience
 Key Project Management
 HP Quality Center Product
 SQL Developer Experience
 Putty Batch Processing
 Test Plan/Case Creation
 Technical & Business Partner Relationships
 Cross Functional Collaboration
 Staff Leadership & Training
 Analytical Problem Solving
 Accurate Test Documentation
 Strong Organizational Skills
EXPERIENCE ORACLE, Minneapolis, MN
Senior Quality Control Engineer – Store Inventory Management Group Dec. 2007 to Present
 Communicate daily project status with offshore group in India.
 Review daily report and track defects.
 Monitor test cases for each project to ensure on-time completion.
 Write and execute major portions of system regression test cases for each project.
 Work closely with development team to correct defects and retest for quality.
 Collaborate with Product Functional Team to review requirements for major functionality
enhancements or changes to a product.
Key Accomplishments:
 Commended by Senior Quality Control Manager for assuming Lead role responsibilities after
former Lead’s departure before project completion, in addition to own project workload.
 Consistently completed 100% of system and regressive test cases and 100% of defect resolutions
since 2007.
 Actively assist other team members with their assigned test cases. Acknowledged by developers
and management for “going above and beyond.”
US BANK, St. Paul, MN
QA Analyst 2007
 Performed mainframe testing for various business projects.
 Fostered positive relationships with development and business staff.
EXPRESS SCRIPTS, INC., Bloomington, MN formerly Diversified Pharmaceutical
Lead Quality Assurance Analyst, IT Quality Assurance 2002 to 2007
 Created detailed testing documentation, including test plans and test cases, in accordance with
audit control guidelines.
 Executed manual and batch software testing initiatives (e.g., baseline, functional, regression and
validation) for multiple client/server systems and mainframe CICS screens. Ensured software
changes and enhancements met business requirements.
 Reported defects via Test Director to appropriate development and business partners.
 Communicated testing status to development areas, peers and management.
 Recognized for timely project completion, attention to detail and error free work. Earned
maximum yearly bonus throughout tenure with company.
 Continually sought out by management to take on more challenging testing projects.
 Chosen as QA Project Lead and sole tester for high profile government client DOD.
 Assumed responsibility for all new hire training and documentation.

2. SUSAN J. THORSEN
Résumé of Qualifications – Page 2
EXPERIENCE
(CONTINUED)
EXPRESS SCRIPTS, INC., Bloomington, MN (Continued)
 Built solid relationships with technical and business partners.
 Served as subject matter expert for staff development and problem solving.
Operational Business Analyst/Quality Assurance Analyst, Client & Benefit Administration 1999
to 2002
 Programmed management system users and technical support group.
 Served as liaison between system users and technical support group.
 Provided training to 50 Field System users companywide.
 Created invoice-reconciliation program; successfully captured an average of $5,000 in monthly
vendor overcharges.
 Recognized for initiating and developing a problem resolution tracking system.
DIVERSIFIED PHARMACEUTICAL SERVICES, INC., Bloomington, MN
Pharmacy Network Enrollment Analyst 1996 to 1999
 Maintained and analyzed United HealthCare Pharmacy nationwide database of independent and
chain pharmacies.
 Sole analyst to support all of United HealthCare’s 260 networks; earned bonus.
SYSTEMS
PROFICIENCIES
 Hardware
IBM 3090, MVS Operating System, Windows XP
 Programming Languages
TSO, ISPF, DB2, File Manager, File Aid, Test Director, JCL, QMF/SQL with DB2, COBOL, IBM
Mainframe testing, A17-Mainframe testing. Power-builder Interface application testing.
Router testing, Batch testing. UAT testing. Infopac.
 PC Software
Experience with various software packages including Microsoft Office Suite, Visio, Project.
Clearquest, Elementool, Defect Tracking tools. HP Quality Center, Putty to the PC Software,
SQL Developer, Soap UI, OTM and BugDB.
PROFESSIONAL
DEVELOPMENT
 Attend monthly professional association meetings and seminars
 Completed Leadership Courses at all levels
 Project Management Course
 Various Time Management Courses
 Writing for Results
 Interviewing Techniques
EDUCATION HENNEPIN COUNTY TECHNICAL CENTER, Eden Prairie, MN
MVS/JCL course
CONTROL DATA INSTITUTE, Minneapolis, MN
Microcomputer Operations