This document provides a summary of Steven Doster's qualifications, professional experience, education, and skills. It outlines his over 10 years of experience in IT support roles, including currently serving as a Client Support Analyst at WPX Energy. He has extensive experience troubleshooting technical issues, training users, and managing systems. His education includes an Associate of Applied Science degree in Computer Programming from ITT Technical Institute with honors.

1. Steven Doster
(303) 532-9849
Steve1983@hotmail.com
https://www.linkedin.com/in/stevendoster
Qualifications
Self motivated leader, dedicated to obtaining the right results using effective processes. Proven
ability to troubleshoot and resolve all technical problems from hardware and network issues,
account management, server administration, to application support and workflow issues. Able to
plan and implement improvements to existing systems and prevent or reduce recurring issues by
creating proper documentation and training others to solve or avoid complications.
 Consistently demonstrated technical knowledge and concepts in simple, understandable
terms to end users and co-workers, substantially reducing recurring issues.
 Trained new IT staff members and end users preventing problems and implementing
standards to simplify and speed up troubleshooting.
 Experienced managing Windows systems, Active Directory, license and print servers.
 Wide knowledge of PC, server, and network hardware.
 Built systems, troubleshot hardware issues, and worked with data centers and related
server and network equipment.
 Efficiently troubleshoot networked and local applications.
 Processed user access requests and managed applications and their support.
 Created application setup and configuration documentation including scripted
modifications and replication of required settings reducing setup time and sharing
knowledge.
 Managed inventory and supported mobile devices.
 Experience documenting tasks and issues using Remedy, Service Now, Peoplesoft,
Ultipro, and other ITSM tools.
Professional Experience:
WPX Energy: Client Support Analyst III, June 9th 2008 – present
Supported over 200 local users, several field offices, and staff in our corporate office. Managed
local and application specific queues and provided solutions for all user needs and issues.
Responsible for customer satisfaction and issue resolution.
 Provided technical support, warranty services, and many other troubleshooting roles.
 Assisted server and network support staff with on site operations.
 Provided in depth application support, managed system updates, documentation, and
performed access control procedures.
 Champion Award for dedicated and effective migration between office locations.
Volt - Frontier Airlines: Helpdesk Tier II, September 10th, 2007 – May 28th, 2008
Provided remote support for most users and desktop support for limited on site staff.
 Imaged new systems and installed all necessary applications for end users.
 Call center service performing troubleshooting for myriads of issues including active
directory accounts, ticket printer failure, and many other applications problems.
 Performed testing for new developments with applications in use.

2. S t e v e n D o s t e r P a g e | 2
Inceed - Lefthand Networks: Data Center Tech August 31 – September 7th, 2007
Short term contract migrating Data Center and user systems to a new office location.
 Disassembled server racks, work stations, and other components.
 Re-assembled servers, performed cable management, cross connects and configured
KVM software and new wiring.
Volt - Platte Valley Medical Center: DesktopSupport June 1st, 2007 – August 5th, 2007
Single day contract developed into three month relationship migrating between sites,
troubleshooting systems at the new site and providing desktop support.
 Provided user support resolving various migration related problems and common issues.
 Assisted Network team reviewing WIFI coverage and troubleshooting signal strength and
coverage issues.
 Changed hardware configurations, loaded software, configured network settings and
other basic setup for users systems, and was involved with an MS Office upgrade.
 Updated the asset database to inventory all unused systems and assorted parts resulting
from the move and correcting tracking of in use devices.
Education:
ITT-Technical Institute
Associate of Applied Science in Computer Programming
Avg. GPA 3.98 with Highest Honors and over 90% attendance
National Vocational Technical Honors Society
Certifications
A+, 2151 Win 2000 Networking and OS Essentials, CCNA (in progress)
Additional Skills and experience:
Active Directory, MS Office 2003, MS Office 2007, MS Office 2010, MS Office 2013, Office
365, Exchange, Windows XP, Windows 2000, Windows 7, Windows 8, Windows Server 2003,
Windows server 2008 R2, MySQL, SQL Express, SQL Server 2008, SQL Server 2012, Mac OS
X, mobile devices, Apple I-phone, I-pad, Android, Windows phone, Print and file server
administration, Petra, Webcore, Spotfire, Sysdrill, LMtools, FlexLM, ArcGIS, Acts, KMI,
Kingdom Suites, Terranaut, Transform, Aries.