Joy Robinson is seeking a position that utilizes her problem-solving, communication, and IT skills. She has over 15 years of experience in helpdesk, desktop support, and service desk roles. Her skills include supporting various ticket systems, remote software tools, operating systems, software applications, document management systems, and mobile devices. She is proficient in troubleshooting issues with networks, applications, hardware, remote access, and various systems including Citrix, VPNs, iManage, Worldox, and Office 365.