This document contains the contact information and resume of Guy W. Livings. It outlines his extensive skills and experience in information technology, including expertise with Microsoft Windows, Office, and server software as well as networking. His work history details roles providing helpdesk support, desktop support, and system administration for various organizations over the past 15 years.

1. Guy W. Livings
1526 S Geiger St. Tacoma, WA 98465 (425)306-8708 guylivings@gmail.com
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Information Technology Skills:
 Windows 7/8  MS Word 07/10/13  Office 365  Android/iOS/Blackberry/  HTML/ XML
 MS Server 2003/2008(AD)  MS Excel 07/10/13  MS Lync 2013  SQL  VMWare
 MS System Center 2012  MS Outlook 07/10/13  Nortel/Cisco VOIP  Citrix  Active Directory
 MS Exchange Server  MS Access 07/10/13  Symantec Endpoint  RSA/VPN  Group Policy
 Symantec Ghost 3.2  MS PowerPoint 07/10/13  Cisco Element Mgr.  Heat/TrackIT/Infra  Scripting
Work Experience:
TekSystems
Seattle, WA
Helpdesk Technician 7/15- Present
 Provide users with desktop support within the law firm for hardware/software issues.
 Utilize customer service skills to provide positive user support.
 Created Sharepoint site to provide additional online tutorial training via MS Office 2013 training.
 Researched a viable IT support management system and setup online ticketing system.
 Identified need for user training, implemented training sessions, which resulted in increased user knowledge of
applications and fewer tickets.
Hatch Associates
Seattle, WA
I.T. Support Technician 2/12 – 5/15
 Provided worldwide support via X-Lite virtual phone and in the Infra ticketing system.
 Lead IT support for the West North American Region - Anchorage, Seattle, Scottsdale and Salt Lake City offices.
 Diagnosed IP phone, printer, and desktop/laptop computer issues.
 Used Microsoft System Center 2012 to reimage, upgrade OS, and installed user task specific applications.
 Conducted training sessions for users using videoconferencing or MSLive Meeting/Lync Meeting.
 Administered user accounts using Active Directory 2013 and Lync Administration.
Robert Half Technology
Houston, TX
Helpdesk – Desktop Support Tech 2/11 – 11/11
 Created SQL queries to assess queue statuses for worldwide plant operations.
 Answered calls and emails, entered information into TrackIT during peak season of enrollment.
 Migrated pc’s to Windows 7 using Ghost and WinPE; ensured pc’s were backed up.
 Used remote desktop protocol to monitor servers at all plant locations to maintain workflow worldwide.
LoneStar College
Houston, TX
PT Specialist IV/ Desktop Technician II/ Helpdesk Support Technician 8/08 – 2/11
 Resolved server, computer, and printer issues, by hands-on assistance or using Altiris remote desktop.
 Set up the group policy object for the North Harris campus and assist techs with implementation.
 Managed user accounts including adding/removing users from groups, and enabling/disabling user accounts.
 Set up tower/rack servers with a raid on Windows Server 2003/2008 OS.
 Performed server administration using virtualization software managing print, file, and DHCP servers.

2. Guy W. Livings
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 Trained technicians in Cisco VOIP phone setup, printer, and desktop support.
 Perform asset tracking at North Harris utilizing Wasp Mobil Asset.
 Used Altiris remote desktop to troubleshoot user issues with their PC desktop or laptop.
 Assisted users with IP phone configuration, including extension set up, voicemail programming and troubleshooting.
 Logged calls in database and assigned tickets; provided phone support to resolve or escalate problems to tier 3 experts.
 Configured VPN accounts and provided assistance and instruction on setup and use.
Community Education Partners – C.E.P
Houston, TX
IT Support Specialists 12/06 – 6/08
 Resolved issues with servers, routers, workstations, printers, scanners, and devices via phone or hands-on resolution.
 Logged trouble tickets into a helpdesk Track-IT tracking system.
 Provided support in classrooms by working with hardware & software, performing problem solving techniques.
 Served as repair liaison; greeted and escorted vendors, verified repair activity, and closed out service requests.
 Prepared equipment for shipping, received new equipment, and returned defective components.
Robert Half Technology
Houston, TX
IT Specialist - Helpdesk 1/05 – 12/06
 Created images of PC and laptops using Symantec Ghost to prepare computers for distribution.
 Performed system unit upgrades and deployed at Houston branches.
 Assisted BP America and other companies with migration moves and/or hardware moves.
 Provided tech support of electronic voting machines during city elections.
 Entered all calls to into the helpdesk tracking system (Heat) and escalated to Level 2 queue when needed.
 Ensured all engineers were using the company VPN or dial up number by providing instructions via phone or email.
 Assisted with nationwide helpdesk issues from company engineers from all over the U.S. and Canada.
M ilitary Service:
US Navy - Aviation Boatswains Mate Fuels - ABFAN/E3 7/88 -9/91
Navy - 1200 Navy Pentagon - Washington, DC 20350-1200
 Gulf War Veteran – Honorable Discharge
Education:
American Intercontinental University Online – 2003
AA Business Administration/ IT – Completed 79 credits towards degree.