Ganesh Thapa has over 10 years of experience in system administration, project management, and technical support. He has expertise in areas such as VMware technologies, virtualization, Linux, Windows server, and security products. Some of his professional certifications include MCSE, MCTS, and Zend Certified Engineer. Currently he works as an ICT Coordinator for Plan International Nepal, where he manages a team of 30 staff and is responsible for the organization's IT infrastructure, systems, software, and security.

1. AREAS OF EXPERTISE
System administration
Project management
Server configuration
Technical support
Network services support and
management
VMware technologies
Virtualisation
Security Products
Linux & Open Source
PROFESSIONAL SKILL
MSCA
MCSE
MCTS
Microsoft Certified Desktop
Support Technician (MCDST)
Zend Certified Eng.
OPERATING SYSTEMS
Windows & Linux
SERVER & CLIENT SIDE
Windows Server 2003/8,
Windows XP/Vista/2007/8,
MS SQL Server 2005/8
Microsoft Exchange Server
2003/8 MDemon2010
Office Packages
2000/2/3/7/10,
Linux
Ganesh Bahadur Thapa
M:9852055042 E: info.ganeshmagar@gmail.com
PERSONAL SUMMARY
A highly competent and organized systems administrator with
experience of software procurement, installation, administration &
compatibility. Possessing a proven ability to assist with the day to
day running of an IT department and its business IT systems.
Extensive knowledge of monitoring and controlling data security
within guidelines to ensure compliance and report on possible
improvements. Well mannered, articulate and able to act as a point
of contact for colleagues and external clients.
Looking for a new and challenging administrator position, one that
will make best use of my existing skill & experiences also further
my personal development.
WORK EXPERIENCE
INGO – Plan International Nepal
www.plan-international.org
ICT Coordinator (Manager) May 2010 – Present
Responsible for the day to day IT requirements of the company
such as user management , troubleshooting, help and advise.
Maintaining desktop application, local area network, IT security &
telecommunications. Acting as technical lead to identify and
implement solutions to problems affecting IT services. Providing
1st/ 2nd Line and some 3rd Line support over the telephone,
remotely and face to face to clients & internal staff members.
Duties :
 Managing a team of over 30 administrative & technical
staff. Strengthening the IT infrastructure through to
implementing new technologies.
 Responsible for hardware and software installation,
maintenance and repair.
 Performing routine audits of systems and software.
 Manage the IT budgets and expenditure on hardware and
software. Developing & maintaining the company IT
systems, software and databases.
 Recommending and implementing improvements and
efficiencies. Reporting to the CIO & PUM.
 Having an excellent time management, confidentiality &
communication skills.
 Having strong IT, commercial, planning and budgeting
skills. Management of server software and associated
backup routines.

2. SECURITY PRODUCT &
Antivirus
Fortinet Internet Security,
Wingate, ISA Server, vpn,
Antivirus : Mcaffee,
TrenMicro, Kaspersky,
Symantic, Fortinet Internet
Security, and other
VERTUALISATION
Hyper-V Server 2012,
VMware 2008
HARDWARE
Intel, 3COM, HP Proliant
DL380, HP ML570, IBM x86
Servers, Dell PowerEdge
M805, 2900 and others.
NETWORK
Cisco router, switch, ;
Modems; Hubs and Bridges,
wireless
WEB & APPLICATION
DESIGN
Html,Javascript,
css,photoshop, dreamaware,
PHP, c++, Java, My Sql,
Wrodpress
RESEARCH & SURVEY
IBM SPSS 21, Stata,
Poimapper,ODK, Survey
Monkey, Episurvey
PERSONAL SKILLS
Technically Minded
Pre-active
Analytical
Decision making
Team player
 To evaluate, test, advise, train and support I.T. related
projects. Procurement of IT hardware, software and
maintenance products & services.
 Responsible for the recruitment and training of new staff.
 Writing documentation for ICT procedures, security and
disaster recovery.
 Maintaining documentation of changes regarding users,
functions & systems.
 Managing the internal & hosted network infrastructure
including: firewalls, servers, switches and telephony.
Domestic airlines – Yeti airlines & Tara air
www.yetiairlines.com ; www.taraair.com
SYSTEM ENGINEER January 2009 – April 2010
Acting as technical lead to identify and implement solutions to
problems affecting IT services. Providing 1st/ 2nd Line and some
3rd Line support over the telephone, remotely and face to face to
clients travel agency & internal staff members.
Duties:
 Installation and maintenance of all systems in head office &
branch offices within a client digital environment.
 Maintain the secure & sustainable LAN, wire & wireless
network.
 Producing documentation on operational, system and user
procedures & guidelines.
 Building, configuration and troubleshooting of server and
desktop hardware.
 Providing advice on selection and purchase of IT
equipment.
 Maintaining maximum availability of supported services for
users.
 Obtaining quotes for the supply of goods and services from
suppliers. Designing, implementing and managing Active
Directory.
 Monitoring the progress of third-party maintenance contract
suppliers. Ensuring that support calls are logged and
handled effectively and efficiently.
 Responsible for disaster recovery, closing security
loopholes and access levels.
 Ensure adequate antivirus protection & solutions are
maintained and updated.
 Identify and recommend improvements for E-mail
applications & webpage development.
 Maintain the corporate systems 24 hours online (Email,
online reservation, e-banking, HRIS systems).
Manufacturing & financial group – Himalayan Snax & noodles ;
Khetan group
www.himalayansnax.com ; www.khetangroup.com.np
IT Administrator May October 2008 – January 2009
Responsible for networking, design, installation and
maintenance services, installation and maintenance of IT
equipment including (but not restricted to) printers,
scanners, X-terms and workstations. & supporting the

3. PERSONAL DETAILS
Ganesh Thapa
Mahadevtar-6 Kavre,Nepal
M:977-9852055042,
9803687160
E: nfo.ganeshmagar@gmail.com
DOB: 13/06/1987
Language: Nepali, English
Driving License : Yes
Nationality : Nepali
REFERENCES – Available
on request
company's users at all levels as part of the main
responsible person. Ensuring that all hardware and
software is configured and installed correctly.
Duties
 Diagnosis of desktop, application, networking and
infrastructure issues.
 Experience of supporting a wide and varied client base.
Troubleshooting PC’s, laptops and mobile devices.
 Providing 1st/2nd line support to users.
 Administering the IT department’s policies and procedures.
Installation and support of telecommunication equipment.
Maintaining a log of all problems detected and system
backups.
 Responsible for maintaining backups and for project work
such as new builds.
 Working closely with software suppliers to resolve
operational issues. Responsible for supporting: Windows
XP/Vista/Windows 7/ Office 2003 and 2007, Windows
Server, Small Business Server 2003/2008, Active Directory
management Exchange 2003/2007, Blackberry
Server/Windows Mobile, Backup products, antivirus
products, DNS/DHCP, TCP/IP, Ethernet, wireless router
and Firewall Configurations.
KEY SKILLS AND COMPETENCIES
 Enthusiastic and able to interact with departments and
personnel at all levels.
 Extensive knowledge of: Microsoft Windows Server 2000,
2003, Microsoft 2000, 2003 and 2007, wired and wireless
networking skills, desktop and server hardware and
antivirus and remote support products.
 Experience of working with some 3rd line projects.
 Knowledge & understanding of backup technologies &
disaster recovery methods with business continuity plan.
 Experience of using System Administration tools such as Hyena,
Dameware. Good understanding of: Server Hardware
Technology, SQL, LANs, WANs.
 Experience of: VMware, Windows 2003/8, Active Directory
Group Policies, TCP/IP, DNS. Exchange server 2003/8
 Willing to work flexible schedules / shifts.
 A positive attitude towards customer service and good
communication skills.
ACADEMIC QUALIFICATIONS
MSc IT (2011) Sikkim Manipal University
MA Sociology & anthropology Tribhuwan University Nepal 2010-
2012