This individual has over 15 years of experience in various IT roles including desktop support, helpdesk support, software and hardware troubleshooting, technical training, and office administration. She has strong skills in desktop and network management, information security, and software applications.

1. ELIZABETH G. LOVE, CHDP
SUMMARY
I have a proven ability to adapt to change easily, grasp new technology quickly and dedication to providing exemplary
customer service. Expertise includes softwarehardware support,troubleshooting,repair and installation, technicalnetwork
support,trainingsupervision,digital security, asset management, loss prevention,and office administration.
PROFESSIONAL EXPERIENCE
Innovative Wood, Suwanee,GA April 2015 – Present
Contractor
Responsibilities include training, quality control, assembly and finishing.
Midnite Global Express, College Park, GA December 2013 – August 2014
DesktopHelpdesk Support Specialist
As a key member of the Technology Department responsibilities include desktoplaptop and WYSE Terminal support,repair,
telecom support,servermaintenance and troubleshooting.Provide basic support on hardware, software and applications.
Additional responsibilities include on-boarding and off-boarding of employees, network and industry specific application
access,configuration of pc’s, cell phones,and tablets for network access. Main support contact for Europe, Asia, India and
Australia based employees.
Chase Professionals, Marietta, GA October 2013 – December 2013
Desktop Support Technician
Performed various technical tasks for clients including but not limited to laptopdesktop support,installing peripherals,
advising on Information Security, hardware, software, and applications.
Independent Contractor July 2012 – October 2013
Provided IT services to various companies and individuals in the metro Atlanta area.
Argosy University, Atlanta, GA September 2008 – July 2012
Senior Desktop Analyst
As a key member of the Technology Department responsibilities included desktoplaptop support,repair, replacement, Win7
migration and upgrading for over 1800 students and 250 staff and faculty members. Provided basic support and training for
students,faculty and staff on hardware, software and applications. Additional responsibilities include management of
campus security systems,electronic content,departmental purchasing, scheduling,training, counseling, an d staff supervision.
Key player in the 3 member IT support teamto complete quarterly campus hardware and software upgrades and audits for
entire campus including student laboratories (approx. 80 machines) in 3.5 weeks. Frequently the “go-to” person for security
issues,technical requests,and general information. Received a promotion after 2 years with the department to Sr. Desktop
Analyst. Actively researched and negotiated vendorcosts and expenditures to ensure budgetary compliance.
McKesson Corporation, Atlanta, GA January 2005 – March 2008
CIT Service Desktop TechnicianInformation Systems Security Analyst
Joined the company as a contractorand became a permanent employee within 3 months. Responsibilities included desktop
support for over 30,000 (approximately 1200+ calls per month) users.Assisted with QC of PeopleSoftLDAP database,
Sarbanes Oxley (SOX) and 5,000 remote employee migrations from RSAACE Cisco platform to Authenex. Developed
advanced proficiency in over 60 proprietary and industry standard applications. Created detailed shipping cost analysis and
alternative to realize a $2,000mo. savings by redesigning provisioning processes and reporting. Honored with 3 peer to peer
awards in for assisting teammembers and employees.
Creditor Resources, Inc., Atlanta, GA March 1997 – July 2001
Help Desk TechnicianSoftware Support
Began as a HRLegal Assistant.Promoted after 8 months to Marketing Assistant forDirector of Marketing, promoted after 2
years to Executive Assistant to the President. Promoted to Help DeskSoftware Support role after 1 year. Troubleshot and
resolved server, peripherals and desktop software, application and hardware issues as well as installed OS updates and
patches.Supported and trained users on use of hardware, peripherals and applications. Created and maintained library
tracking systemfor softwareapplication licensing and service releases. Member of Security, Recreation and Focus
Committees: project design to improve product electronic commerce visibility for products,initiated and implemented
corporate on-site security policy and procedure.
2024 Henderson Circle
Alpharetta, Georgia 30004
Cell: (770) 771-8346
Email: lizluvster@gmail.com

2. EDUCATION/CERTIFICATIONS
• Associates ofScience Information Technology,South University, 2010- PENDING
• Certified Help Desk Professional, STI Knowledge Training, 2006 (aka MCITP – Customer Service Technician)
TECHNICAL SKILLS
Windows Data Migration (XP, 7), HIPAA Compliance-Systems Implementation, InformationNetwork Security, IT Audit,
ISO Quality Standards,InventoryAsset Loss PreventionManagement,purchasing,order entry, accounts payable,service
quality controlassurance,review and develop systems standards and policies, storage management, workflow processes,
virus protectionremoval, server managementadministration, applicationOS deployment, networkstation cabling, imaging,
DSL, SNMP, WPAN, WAP, WAN, T1T3 support, Disaster Recovery, employeefacility security,printerpersonal device,
iPad, iPhone, repair, installation and support,desktoplaptop repairsupport,VoIP, technical writing, e-Commerce, employee
on-boardingoff-boarding, technical documentation
Windows 9598Me2000XP78, MS Office xx (Access,Word, Excel, PowerPoint, Outlook, etc.), Apple/Macintosh,J2EE,
Lawson Accounting systems,Novell Directory Service, Customer Relationship Manager (CRM), Cisco Systems VPN, PC
Anywhere, MS Exchange Server, Active Directory, LDAP, Group Policy Objects (GPO), Novell Netware, MS Office
SharePoint Server 2007 (MOSS), HP Servers (NT), Siemens Telecommunications, Acrobat xx, PeopleSoft Tools, Lucent
Equipment, Norton Utilities - Windows, Cisco, 3COM, Photoshop,, MS Project, IE (Internet Explorer), MS FrontPage, MS
Visio, Citrix XenApp, Citrix XenDesktop, SharePoint, Windows Mobile OS, CheckPoint, VMware, Citrix, SMS - Security
Management Systems, Altiris Client Management Suite, Visix Digital Media Management and Development, Interaction
Administrator, Kaspersky Endpoint Security 10, iBoss, Quest Archive Manager, Spiceworks, Mimecast, Synctoy,Archive
Manager, SpiceWorks, various helpdeskapplications/software
PROFESSIONAL REFERENCES
David Cannon, MNX Global Express, Director of IT, 757-775-2205 or 678-905-7644, David.cannon@mnx.com
Christopher Cannova, formally Focus Receivables Mgmt. LLC, IT Systems Admin., 678-472-6656, ccanova@gmail.com
Tommy Tucker, formally Argosy University, Director of HR, 770-767-2161, ttuck42@bellsouth.net
Dr. Robert Waller, formally Argosy University, Professor, 478-919-4704, robertwaller00@yahoo.com
Dan Swank, McKesson Corp., Information Security Analyst, 678-447-2195, danswank2001@yahoo.com
Patrick Enyart, McKesson Corp., Sr. Dir. of Inf. Security Ops., 404-338-4836, Patrick.Enyart@McKesson.com
Stephen Burrell, formally Argosy University, Desktop Analyst, 404-903-3472, asdf.asdf@comcast.net
Michelle Hall, Innovative Wood,LLC, COO, 404-375-9674, mhall@theinnovativewood.com