The document discusses ThousandEyes' end user monitoring capabilities for troubleshooting collaboration applications in hybrid work environments. It highlights the challenges of managing digital experience with less network control and increased complexity from cloud services and distributed workforces. ThousandEyes' platform provides unique visibility into application performance, network performance, and the "last mile" of the digital supply chain to help IT teams rapidly isolate and resolve issues impacting users. The presentation demonstrates new capabilities for automated session testing and an agent view that simplify problem diagnosis.
Raising the Bar on End User Monitoring EMEAThousandEyes
In the last two years, companies have adopted remote and hybrid work models that also accelerated cloud migration initiatives for business applications and WAN infrastructure. In spite of their benefits, these shifts have created myriad challenges for IT organizations, including:
- Lack of visibility and control over increasingly dynamic end-user environments
- Network blind spots that hinder IT’s ability to properly assess root cause of app performance issues
- Difficulty in supporting distributed apps, especially those used for collaboration and communications
- Antiquated end user support workflows, resulting in longer mean time to identify and mean time to resolve (MTTI/MTTR)
AMER Introduction to ThousandEyes WebinarThousandEyes
This document provides an overview of a ThousandEyes presentation. It includes:
- Introductions of the featured speakers from ThousandEyes
- Information about asking questions during the presentation
- The agenda which covers a ThousandEyes introduction, demo, and Q&A
- Details on ThousandEyes locations, customers, and founding
- Use cases for how their monitoring solutions support digital experiences
- A demo section showing how their tools monitor remote workforces and the internet
Troubleshooting Webex and Microsoft Teams with ThousandEyesThousandEyes
This document provides an overview of a ThousandEyes presentation on troubleshooting WebEx and Microsoft Teams. It discusses how work has changed with increased cloud, collaboration and remote work. This creates challenges for supporting user experience across best effort networks outside of an organization's control. ThousandEyes helps address this by providing end-to-end visibility through agents globally and on endpoints to understand application and network performance together. The presentation includes a demo of ThousandEyes insights for WebEx and a Q&A section.
This document provides an overview of ThousandEyes and its digital experience monitoring solutions. It introduces ThousandEyes speakers and outlines an agenda that includes a ThousandEyes introduction, demo, and Q&A. ThousandEyes monitors digital experiences from various vantage points globally. It helps companies deliver superior digital experiences to remote workforces and customers. The document demonstrates how ThousandEyes dashboards, reports, and alerts provide visibility into digital experiences. It also summarizes Internet insights and outage case studies. Finally, it discusses Cisco integrations and next steps to learn more about ThousandEyes.
ThousandEyes provides network performance monitoring and visibility tools to help organizations ensure optimal application performance and end-user experience. It offers different agent types that are deployed across networks and endpoints to measure connectivity and performance. Key tests and metrics help identify issues affecting applications and users. The solution helps technical and business stakeholders reduce troubleshooting time, maintain service level agreements, and improve digital experiences for customers interacting with applications anywhere.
This document appears to be a series of slides from a presentation on cloud computing and cybersecurity. The slides discuss trends in cyber threats like the rapid growth of malware and frequent attacks on web servers. They highlight challenges small-to-medium enterprises face in cybersecurity like limited resources and complexity. The presentation introduces Sophos as a cybersecurity vendor that aims to provide complete, simple security solutions that can be deployed and managed in various ways including on-premise, as a service, or in the cloud. It suggests Sophos offers unified protection across networks, servers, endpoints and mobile devices through an intuitive management console.
DevOps as a Service - our own true story with a happy ending (JuCParis 2018)Philippe Ensarguet
Keynote of the 2nd Jenkins User Conference in Paris
Even if we are doing software since tens of years, Digital has definitively change the pace of its delivery and lifecycle ! When you're working in a corporate with thousands of people doing software as software editors or service integrators on tens of technical ecosystems, it make sense to have a corporate vision and propose software factories that will enabled coherency of tools and practices to deliver quality, efficiency and productivity of the delivery, at scale. In this session, the core idea is to share our own true story from 0 to DevOps as a Service and Software Data-Driven Cockpit, to setup on the fly software factories in aaS mode and monitor the production effort. #JuCParis #JenkinsUserConference
Raising the Bar on End User Monitoring EMEAThousandEyes
In the last two years, companies have adopted remote and hybrid work models that also accelerated cloud migration initiatives for business applications and WAN infrastructure. In spite of their benefits, these shifts have created myriad challenges for IT organizations, including:
- Lack of visibility and control over increasingly dynamic end-user environments
- Network blind spots that hinder IT’s ability to properly assess root cause of app performance issues
- Difficulty in supporting distributed apps, especially those used for collaboration and communications
- Antiquated end user support workflows, resulting in longer mean time to identify and mean time to resolve (MTTI/MTTR)
AMER Introduction to ThousandEyes WebinarThousandEyes
This document provides an overview of a ThousandEyes presentation. It includes:
- Introductions of the featured speakers from ThousandEyes
- Information about asking questions during the presentation
- The agenda which covers a ThousandEyes introduction, demo, and Q&A
- Details on ThousandEyes locations, customers, and founding
- Use cases for how their monitoring solutions support digital experiences
- A demo section showing how their tools monitor remote workforces and the internet
Troubleshooting Webex and Microsoft Teams with ThousandEyesThousandEyes
This document provides an overview of a ThousandEyes presentation on troubleshooting WebEx and Microsoft Teams. It discusses how work has changed with increased cloud, collaboration and remote work. This creates challenges for supporting user experience across best effort networks outside of an organization's control. ThousandEyes helps address this by providing end-to-end visibility through agents globally and on endpoints to understand application and network performance together. The presentation includes a demo of ThousandEyes insights for WebEx and a Q&A section.
This document provides an overview of ThousandEyes and its digital experience monitoring solutions. It introduces ThousandEyes speakers and outlines an agenda that includes a ThousandEyes introduction, demo, and Q&A. ThousandEyes monitors digital experiences from various vantage points globally. It helps companies deliver superior digital experiences to remote workforces and customers. The document demonstrates how ThousandEyes dashboards, reports, and alerts provide visibility into digital experiences. It also summarizes Internet insights and outage case studies. Finally, it discusses Cisco integrations and next steps to learn more about ThousandEyes.
ThousandEyes provides network performance monitoring and visibility tools to help organizations ensure optimal application performance and end-user experience. It offers different agent types that are deployed across networks and endpoints to measure connectivity and performance. Key tests and metrics help identify issues affecting applications and users. The solution helps technical and business stakeholders reduce troubleshooting time, maintain service level agreements, and improve digital experiences for customers interacting with applications anywhere.
This document appears to be a series of slides from a presentation on cloud computing and cybersecurity. The slides discuss trends in cyber threats like the rapid growth of malware and frequent attacks on web servers. They highlight challenges small-to-medium enterprises face in cybersecurity like limited resources and complexity. The presentation introduces Sophos as a cybersecurity vendor that aims to provide complete, simple security solutions that can be deployed and managed in various ways including on-premise, as a service, or in the cloud. It suggests Sophos offers unified protection across networks, servers, endpoints and mobile devices through an intuitive management console.
DevOps as a Service - our own true story with a happy ending (JuCParis 2018)Philippe Ensarguet
Keynote of the 2nd Jenkins User Conference in Paris
Even if we are doing software since tens of years, Digital has definitively change the pace of its delivery and lifecycle ! When you're working in a corporate with thousands of people doing software as software editors or service integrators on tens of technical ecosystems, it make sense to have a corporate vision and propose software factories that will enabled coherency of tools and practices to deliver quality, efficiency and productivity of the delivery, at scale. In this session, the core idea is to share our own true story from 0 to DevOps as a Service and Software Data-Driven Cockpit, to setup on the fly software factories in aaS mode and monitor the production effort. #JuCParis #JenkinsUserConference
This document summarizes Microsoft's cloud computing offerings and why they are relevant for nonprofits. It discusses how the cloud can help nonprofits focus on their mission by managing services rather than infrastructure and saving on costs. Key Microsoft cloud services outlined include Office 365, Azure, and new tools like Microsoft TownHall for online engagement. The document emphasizes how the cloud provides security, productivity gains, control and legacy application support for nonprofits. It also shares nonprofit customer success stories and provides information on how to get started with Microsoft's cloud offerings.
How to stop fingerpointing when your application is downCompuware ASEAN
The document discusses how traditional monitoring leads to finger-pointing between teams when applications are down. It describes how Compuware's Application Performance Management (APM) solution provides a single system that monitors applications across development, testing, and production. This gives teams a common view of transactions and issues to reduce finger-pointing and resolve problems faster.
Lessons from an AWS outage and how to detect root cause of cloud service disr...ThousandEyes
Enterprise IT and Ops team are frequently challenged by complex cloud architectures that are continually evolving. As a result, your teams suffer from increased MTTI during fault diagnosis and are often left frustrated and helpless during a cloud outage.
Join this webinar to see an analysis of a recent AWS outage and the downstream implications a cloud outage can have on your service delivery and user experience. In this demonstration you will learn:
- Monitoring best practices to reduce MTTI during cloud outages
- Why APM and cloud-native tools like CloudWatch fall short
- How to hold cloud service providers accountable when something goes wrong
PPT Presented at Morton's Steak House in San Francisco. It covers the Monitoring Redefined message as well as how Dynatrace transformed to maintain market share in the new world.
Join David Lover as he discusses Unified Communications. Maybe you’re wondering what UC is all about, or maybe you want to dive deeper into how you can utilize it to impact innovation in your business.
Getting Started with ThousandEyes Proof of ConceptsThousandEyes
The document provides an overview of a ThousandEyes proof of concept process. It discusses identifying opportunities, defining success criteria, executing the PoC, and developing a go-forward plan. The success criteria section outlines metrics like reducing mean time to identify and resolve issues, improving visibility, and moving from reactive to proactive monitoring. The overall goal is to demonstrate how ThousandEyes can help lower troubleshooting times and improve the digital experience for end users and applications.
Getting Started With ThousandEyes Proof of Concepts: End User Digital ExperienceThousandEyes
The document provides an overview of conducting a proof of concept (PoC) with ThousandEyes. It outlines the key stages of the PoC process, including preparation, trial active period, and go-forward planning. Success criteria for evaluating digital experience are also presented, such as correlating application performance with infrastructure issues, reducing troubleshooting time, and gaining proactive monitoring capabilities. The document emphasizes focusing the PoC on defined success criteria and having experts available for support during the trial period. A demo is also included to illustrate ThousandEyes capabilities.
The document introduces NetSensory's network monitoring appliances and software which help organizations address issues related to network complexity, cost constraints, and frequent changes. It describes NetSensory's three main product lines - NP-2000 for mid-sized businesses, NP-2000 Enterprise for data centers, and NP-500 Enterprise for branch offices. The products provide over 50 performance and utilization metrics to help troubleshoot network issues in 10 days for under $10k. NetSensory uses application flow monitoring and deep response time visibility to manage application performance across networks.
The document discusses improvements made to IT service management at a mid-sized card processing company in Croatia over 7 years. It began with typical startup issues like lack of resources and firefighting. Initiatives included defining a service catalog and SLAs, maturing incident and change management processes, implementing monitoring of critical services, embracing a culture of continuous improvement, and empowering the role of the service desk. Results included problems being resolved, Gartner metrics in the best-in-class range, and SLAs matching Gartner's outstanding levels for similar services. Further improvements could include fully utilizing a CMDB within key processes.
NetIQ Solutions for the Data Center
IT Operations Management Solution
IT Infrastructure & Operations Executives
NetIQ AppManager
AppManager helps with:
• Monitoring all the hardware, infrastructure, systems and
applications used to deliver IT services to the business.
• Troubleshooting and resolving IT problems faster
• Reducing monitoring gaps
• Tackling IT problems before they impact service
NetIQ Operations Center: Getting the “big picture”
Dynatrace: Davis - Hololens - AI update - Cloud announcements - Self driving ITDynatrace
Dynatrace announced new features for their AI assistant Davis including notifications for Amazon Echo and Slack. They also discussed plans to further integrate Davis with Dynatrace search capabilities. The company announced a new Innovator Program providing hardware, workshops and early access to new features for 15 participants paying an annual $25k fee. Finally, they demonstrated a new integration with Microsoft HoloLens and discussed how Davis is built on Dynatrace APIs to provide multimodal interfaces for the future.
Getting Started with ThousandEyes Proof of ConceptsThousandEyes
The document provides an overview and agenda for a ThousandEyes proof of concept. It discusses the ThousandEyes overview, identifying opportunities, defining success criteria, executing the proof of concept, and includes a demo. The agenda includes preparing for the proof of concept over two weeks, running the active trial for 4-6 weeks, and developing a go-forward plan over another two weeks. It also discusses best practices for executing the proof of concept and ensuring a focus on the defined success criteria.
1) The document discusses how connecting buildings and devices to the Internet of Things (IoT) can change businesses and create new opportunities through services like remote maintenance, energy reporting, and facility management.
2) It notes that while products may already be "smart," connecting them allows accessing data to provide services, conduct analytics, and create new revenue streams. This "servitization" transforms businesses from product sales to solutions.
3) The talk encourages collaborating with other companies to take advantage of opportunities in connected buildings and smart cities, as no single company can address this transformation alone. Mobility, analytics, security and other technologies will be crucial enablers.
This document summarizes a presentation about observability using Splunk. It includes an agenda introducing observability and why Splunk for observability. It discusses the need for modernization initiatives in companies and the thousands of changes required. It presents that Splunk provides end-to-end visibility across metrics, traces and logs to detect, troubleshoot and optimize systems. It shares a customer case study of Accenture using Splunk observability in their hybrid cloud environment. Finally, it concludes that observability with Splunk can drive results like reduced downtime and faster innovation.
How to Monitor Digital Dependencies Across Your Modern IT StackThousandEyes
The document discusses how to monitor digital dependencies across a modern IT stack. It notes the challenges of enabling digital services across hybrid work locations, networks, cloud infrastructure and more. When issues arise, outages can significantly impact organizations through lost revenue, customer churn and more. The presentation recommends taking a modern operations approach by collecting data across all infrastructure to identify problems, correlating alerts to prioritize issues, and defining workflows to quickly resolve problems. It demonstrates Cisco's ThousandEyes solution for enhancing operations with expanded visibility.
How to Monitor Digital Dependencies Across Your Modern IT StackThousandEyes
The document discusses how to monitor digital dependencies across a modern IT stack. It notes the challenges of enabling digital services across hybrid work locations, networks, cloud infrastructure and more. When issues arise, outages can significantly impact organizations through lost revenue, customer churn and productivity losses. The presentation recommends taking a modern operations approach by collecting data across all infrastructure to identify problems, correlating alerts to prioritize issues, and defining workflows to quickly resolve problems. It demonstrates Cisco's ThousandEyes solution for enhancing operations through expanded visibility across networks and applications.
The document discusses network intelligence solutions for multi-cloud environments. It outlines challenges with lack of visibility, ownership and effectiveness of traditional monitoring in multi-cloud. ThousandEyes provides active monitoring from its global vantage points and agents to give insights into service delivery paths and performance across clouds and to external APIs. It highlights use cases where organizations improved cloud adoption, digital experience and mitigated risks using ThousandEyes multi-cloud network intelligence.
This document summarizes Microsoft's cloud computing offerings and why they are relevant for nonprofits. It discusses how the cloud can help nonprofits focus on their mission by managing services rather than infrastructure and saving on costs. Key Microsoft cloud services outlined include Office 365, Azure, and new tools like Microsoft TownHall for online engagement. The document emphasizes how the cloud provides security, productivity gains, control and legacy application support for nonprofits. It also shares nonprofit customer success stories and provides information on how to get started with Microsoft's cloud offerings.
How to stop fingerpointing when your application is downCompuware ASEAN
The document discusses how traditional monitoring leads to finger-pointing between teams when applications are down. It describes how Compuware's Application Performance Management (APM) solution provides a single system that monitors applications across development, testing, and production. This gives teams a common view of transactions and issues to reduce finger-pointing and resolve problems faster.
Lessons from an AWS outage and how to detect root cause of cloud service disr...ThousandEyes
Enterprise IT and Ops team are frequently challenged by complex cloud architectures that are continually evolving. As a result, your teams suffer from increased MTTI during fault diagnosis and are often left frustrated and helpless during a cloud outage.
Join this webinar to see an analysis of a recent AWS outage and the downstream implications a cloud outage can have on your service delivery and user experience. In this demonstration you will learn:
- Monitoring best practices to reduce MTTI during cloud outages
- Why APM and cloud-native tools like CloudWatch fall short
- How to hold cloud service providers accountable when something goes wrong
PPT Presented at Morton's Steak House in San Francisco. It covers the Monitoring Redefined message as well as how Dynatrace transformed to maintain market share in the new world.
Join David Lover as he discusses Unified Communications. Maybe you’re wondering what UC is all about, or maybe you want to dive deeper into how you can utilize it to impact innovation in your business.
Getting Started with ThousandEyes Proof of ConceptsThousandEyes
The document provides an overview of a ThousandEyes proof of concept process. It discusses identifying opportunities, defining success criteria, executing the PoC, and developing a go-forward plan. The success criteria section outlines metrics like reducing mean time to identify and resolve issues, improving visibility, and moving from reactive to proactive monitoring. The overall goal is to demonstrate how ThousandEyes can help lower troubleshooting times and improve the digital experience for end users and applications.
Getting Started With ThousandEyes Proof of Concepts: End User Digital ExperienceThousandEyes
The document provides an overview of conducting a proof of concept (PoC) with ThousandEyes. It outlines the key stages of the PoC process, including preparation, trial active period, and go-forward planning. Success criteria for evaluating digital experience are also presented, such as correlating application performance with infrastructure issues, reducing troubleshooting time, and gaining proactive monitoring capabilities. The document emphasizes focusing the PoC on defined success criteria and having experts available for support during the trial period. A demo is also included to illustrate ThousandEyes capabilities.
The document introduces NetSensory's network monitoring appliances and software which help organizations address issues related to network complexity, cost constraints, and frequent changes. It describes NetSensory's three main product lines - NP-2000 for mid-sized businesses, NP-2000 Enterprise for data centers, and NP-500 Enterprise for branch offices. The products provide over 50 performance and utilization metrics to help troubleshoot network issues in 10 days for under $10k. NetSensory uses application flow monitoring and deep response time visibility to manage application performance across networks.
The document discusses improvements made to IT service management at a mid-sized card processing company in Croatia over 7 years. It began with typical startup issues like lack of resources and firefighting. Initiatives included defining a service catalog and SLAs, maturing incident and change management processes, implementing monitoring of critical services, embracing a culture of continuous improvement, and empowering the role of the service desk. Results included problems being resolved, Gartner metrics in the best-in-class range, and SLAs matching Gartner's outstanding levels for similar services. Further improvements could include fully utilizing a CMDB within key processes.
NetIQ Solutions for the Data Center
IT Operations Management Solution
IT Infrastructure & Operations Executives
NetIQ AppManager
AppManager helps with:
• Monitoring all the hardware, infrastructure, systems and
applications used to deliver IT services to the business.
• Troubleshooting and resolving IT problems faster
• Reducing monitoring gaps
• Tackling IT problems before they impact service
NetIQ Operations Center: Getting the “big picture”
Dynatrace: Davis - Hololens - AI update - Cloud announcements - Self driving ITDynatrace
Dynatrace announced new features for their AI assistant Davis including notifications for Amazon Echo and Slack. They also discussed plans to further integrate Davis with Dynatrace search capabilities. The company announced a new Innovator Program providing hardware, workshops and early access to new features for 15 participants paying an annual $25k fee. Finally, they demonstrated a new integration with Microsoft HoloLens and discussed how Davis is built on Dynatrace APIs to provide multimodal interfaces for the future.
Getting Started with ThousandEyes Proof of ConceptsThousandEyes
The document provides an overview and agenda for a ThousandEyes proof of concept. It discusses the ThousandEyes overview, identifying opportunities, defining success criteria, executing the proof of concept, and includes a demo. The agenda includes preparing for the proof of concept over two weeks, running the active trial for 4-6 weeks, and developing a go-forward plan over another two weeks. It also discusses best practices for executing the proof of concept and ensuring a focus on the defined success criteria.
1) The document discusses how connecting buildings and devices to the Internet of Things (IoT) can change businesses and create new opportunities through services like remote maintenance, energy reporting, and facility management.
2) It notes that while products may already be "smart," connecting them allows accessing data to provide services, conduct analytics, and create new revenue streams. This "servitization" transforms businesses from product sales to solutions.
3) The talk encourages collaborating with other companies to take advantage of opportunities in connected buildings and smart cities, as no single company can address this transformation alone. Mobility, analytics, security and other technologies will be crucial enablers.
This document summarizes a presentation about observability using Splunk. It includes an agenda introducing observability and why Splunk for observability. It discusses the need for modernization initiatives in companies and the thousands of changes required. It presents that Splunk provides end-to-end visibility across metrics, traces and logs to detect, troubleshoot and optimize systems. It shares a customer case study of Accenture using Splunk observability in their hybrid cloud environment. Finally, it concludes that observability with Splunk can drive results like reduced downtime and faster innovation.
How to Monitor Digital Dependencies Across Your Modern IT StackThousandEyes
The document discusses how to monitor digital dependencies across a modern IT stack. It notes the challenges of enabling digital services across hybrid work locations, networks, cloud infrastructure and more. When issues arise, outages can significantly impact organizations through lost revenue, customer churn and more. The presentation recommends taking a modern operations approach by collecting data across all infrastructure to identify problems, correlating alerts to prioritize issues, and defining workflows to quickly resolve problems. It demonstrates Cisco's ThousandEyes solution for enhancing operations with expanded visibility.
How to Monitor Digital Dependencies Across Your Modern IT StackThousandEyes
The document discusses how to monitor digital dependencies across a modern IT stack. It notes the challenges of enabling digital services across hybrid work locations, networks, cloud infrastructure and more. When issues arise, outages can significantly impact organizations through lost revenue, customer churn and productivity losses. The presentation recommends taking a modern operations approach by collecting data across all infrastructure to identify problems, correlating alerts to prioritize issues, and defining workflows to quickly resolve problems. It demonstrates Cisco's ThousandEyes solution for enhancing operations through expanded visibility across networks and applications.
The document discusses network intelligence solutions for multi-cloud environments. It outlines challenges with lack of visibility, ownership and effectiveness of traditional monitoring in multi-cloud. ThousandEyes provides active monitoring from its global vantage points and agents to give insights into service delivery paths and performance across clouds and to external APIs. It highlights use cases where organizations improved cloud adoption, digital experience and mitigated risks using ThousandEyes multi-cloud network intelligence.
Similar to Raising the Bar on End User Monitoring (20)
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesThousandEyes
This document discusses how to effectively monitor SD-WAN and SASE environments with ThousandEyes. It begins with an agenda that includes why SD-WAN is important, the challenges of monitoring complex networks, testing scenarios for applications and underlays, a demo, and Q&A. SD-WAN offers benefits like high availability, performance for critical apps, traffic management, simplified cloud connectivity, and supporting hybrid infrastructures. However, visibility is challenging with many variables that could impact performance across branches, clouds, security functions, and more. ThousandEyes provides testing from global vantage points to identify issues throughout these environments.
Assure Ecommerce and Retail Operations Uptime with ThousandEyesThousandEyes
This document outlines a presentation on using ThousandEyes to help retailers address challenges in digital experiences. It features three speakers and discusses how ThousandEyes can provide visibility and monitoring across retailers' apps, infrastructure, and employees. It also highlights key retail initiatives like optimizing ecommerce, back-office operations, and retail operations performance. ThousandEyes offers use cases to help improve uptime and assure the customer experience. The presentation concludes with next steps like free trials and demos of the ThousandEyes platform.
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesThousandEyes
This document discusses how to effectively monitor SD-WAN and SASE environments with ThousandEyes. It begins with an introduction of the speakers and an agenda that includes why SD-WAN is important, the challenges of monitoring these environments, testing scenarios for applications and underlays, a demo, and Q&A. SD-WAN is growing due to factors like site-to-cloud connections and cost optimization. The challenge is determining where issues occur across complex environments spanning networks, SASE services, applications and more. ThousandEyes provides visibility through testing from its global vantage points and agent-based infrastructure.
New ThousandEyes Product Features and Release Highlights: March 2024ThousandEyes
ThousandEyes has released several new features and enhancements in February 2024, including a new API monitoring test type, platform innovations like dashboard filters, and improvements to endpoint monitoring. The presentation provides demonstrations of the new API test type, AWS API Gateway recommendations, Cisco Secure Access experience insights integration, enhanced endpoint test creation workflow, and event detection capabilities.
The document provides an overview of a presentation about ThousandEyes Digital Experience Assurance. It introduces the speakers and outlines the agenda which includes introducing ThousandEyes, discussing modern assurance challenges, a demo, and Q&A. It discusses how digital experiences impact business and outlines the challenge of managing experiences across distributed infrastructure with shrinking visibility. ThousandEyes is presented as a solution to assure digital experiences over any network with end-to-end visibility, intelligence, and automated workflows.
Outage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedInThousandEyes
The document provides a summary of three outages that occurred on March 5th and 6th, 2024:
1. A Meta outage from 15:00-19:27 UTC on March 5th that affected Facebook, Instagram, Messenger and other services due to backend authentication system failures.
2. A Comcast outage from 19:45-21:40 UTC on March 5th that caused increased latency and connectivity issues within Comcast's Texas backbone network, impacting applications like Webex, Salesforce and AWS.
3. A LinkedIn outage from 20:45-21:50 UTC on March 6th where the application was inaccessible due to backend service errors, though network connectivity was unaffected
Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...ThousandEyes
This document discusses how ThousandEyes can help healthcare organizations assure patient and clinician digital experiences. It provides an overview of the current healthcare landscape including challenges around digital transformation, hybrid workforces, and growing complexity. The document then outlines how ThousandEyes offers digital experience monitoring and internet visibility capabilities to help healthcare organizations improve patient experiences, ensure network assurance, enhance employee productivity, and reduce clinician frustration. Use cases are presented for optimizing applications, infrastructure, and supporting remote workforces.
New ThousandEyes Product Features and Release Highlights: February 2024ThousandEyes
The document summarizes new features and enhancements for the ThousandEyes product in February 2024. It includes a new API monitoring test type, platform innovations like dashboard filters, and enhancements to ThousandEyes endpoint monitoring and its integration with Cisco Secure Access and Webex. It also previews upcoming capacity planning features for WAN Insights. Feature demos are provided to showcase the new API test type, dashboard filters, and endpoint test creation workflow.
The Top Outages of 2023: Analyses and TakeawaysThousandEyes
The document summarizes internet outages that occurred in 2023. It provides statistics on different types of outages including an increase in cloud service provider outages and application outages. Specific outages that impacted Microsoft, Virgin Media, AWS, Slack, Square, and Workday are described in 1-2 sentences each. Key takeaways are to understand how applications and networks are interconnected, track different outage categories over time, and that improved visibility can help prevent and minimize outage impact.
Enhancing SaaS Performance: A Hands-on Workshop for PartnersThousandEyes
The document outlines an enterprise digital experience workshop hosted by Cisco. The agenda includes an overview of ThousandEyes, which provides end-to-end network visibility through a global network of agents. It covers how traditional tools cannot monitor external dependencies and domains not owned by the enterprise. The agenda also includes a guided demo of the ThousandEyes platform and its many use cases for issues like hybrid work, SaaS apps, and secure access.
The Top Outages of 2023: Analysis and TakeawaysThousandEyes
The document discusses internet outages in 2023 based on analysis from ThousandEyes. It finds that cloud service provider outages increased compared to internet service provider outages. Outages tended to be more localized within the US rather than global. Application outages also rose over the year. Case studies of specific outages that impacted Microsoft, Virgin Media, AWS, Slack, Square, and Workday/Cloudflare are presented. The takeaways are that understanding how applications work is important to identify failures, and improved visibility across networks and applications can help prevent and minimize outage impacts.
The Top Outages of 2023: Analysis and TakeawaysThousandEyes
The document discusses internet outages in 2023 according to analysis by ThousandEyes. It finds that cloud service provider outages increased compared to internet service provider outages. It also notes that outages tended to be more localized within the US rather than global. The document reviews several outages that occurred in 2023, including issues with Microsoft, Virgin Media, AWS, Slack, Square, and an outage involving both Workday and Cloudflare due to infrastructure failures. It emphasizes the importance of understanding how applications and networks interact to identify failures and make improvements to prevent outages.
ThousandEyes Enterprise Digital Workshop - SpanishThousandEyes
Este documento describe un taller sobre la experiencia digital empresarial. El taller incluye una descripción general de ThousandEyes y su capacidad de visibilidad de extremo a extremo, una demostración guiada de las funcionalidades de ThousandEyes y un taller práctico para aplicar lo aprendido. ThousandEyes permite monitorizar aplicaciones, infraestructura y experiencias de usuario de forma proactiva e independientemente del proveedor.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceIndexBug
Imagine a world where machines not only perform tasks but also learn, adapt, and make decisions. This is the promise of Artificial Intelligence (AI), a technology that's not just enhancing our lives but revolutionizing entire industries.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
1. 1
@ThousandEyes
Raising the Bar on
End User Monitoring
Jonathan Zarkower, Senior Product Marketing Manager
Brian Tobia, Technical Marketing Engineer
3. 3
@ThousandEyes
Before We Begin...
• If you have any questions, please type them in the Questions window.
• If you have any audio problems, please chat us for help.
• A recording of this presentation will be sent to you in a few days.
• Tweet us @thousandeyes
3
@ThousandEyes
4. 4
@ThousandEyes
The Way We Were…
Branch Office
Branch Office
Branch Office
Branch Office
Siebel
HRMS
Flow
PCAP
SNMP
Exchange
Data
Center
IT managed digital experience by controlling networks and applications
5. Cloud is the new datacenter
SaaS is the new app stack
Home is the new office
SaaS
Internet is the new network
7. 7
@ThousandEyes
How Did We Get Here?
• Modern apps – API-
driven, sophisticated,
distributed
• 'One size fits’ visibility
increases noise
• Collaboration apps now
the de facto means of
business communication
• Connectivity is the new
currency of digital
experience
(collab) App
Ascendent
More Complexity
• So many unique digital
environments to manage
• Globalization, cloud
services, distributed
workforces
More Complexity Massive Scope
Hybrid Environments
8. 8
@ThousandEyes
Troubleshooting Collaboration Apps is a Time Drain
Real-time collaboration has increased by 25% in the last three years.
Majority of IT workers spend more than 10 hours each week on average
troubleshooting issues with these applications.
More than 10 hours Up to 10 hours Unsure None
66% 19% 12% 3%
How many hours per week do you spend
troubleshooting unified communications issues?
Source: 2021 Survey by Viavi Solutions
9. 9
@ThousandEyes
Third Parties Only Add Complexity
for IT Support Teams
IT Help Desk NOC Network Engineering SaaS Provider “War Room”
Employees unable to
access SaaS CRM
All devices up and
showing green
No issues.
Open ticket with ISP
Everything’s fine! Multiple teams
Now what?
…many tickets close as unsolved mysteries
10. 10
@ThousandEyes
E2E Visibility into Digital Experience is a Challenge…
Network gateway
SSO
Remote access
SECURITY AS A SERVICE
Public cloud/
SaaS
SD-WAN mesh
Network Services
Internet
Private apps/nets
Co-location nets
Gateway
Remote workers
Network edge
tunnel
SD-WAN
VISIBILITY
Is it the
SECaaS?
Is it the
ISP?
Is it the SaaS
app?
Is it the
WiFi?
Is the home
network?
Is it the
transit ISP?
Is it the
LAN?
Secure web
gateway
Cloud access
security broker
(CASB)
Adaptive
MFA
DNS
security
Device posture
and health
Behavior
analytics
Clientless
remote access
CDN
…but Necessary
Is it the
Application?
Is it the VPN
Gateway?
11. 11
@ThousandEyes
ThousandEyes End User Monitoring
Unique Visibility and Insights Into the Digital Supply Chain
• Focused on digital experience, not endpoint
metrics and management.
• Rapidly isolate issues - any user, any app,
any network, any location
• Goals/Use Cases
o Flawless UX for a global workforce
o Successful digital
transformation initiatives
o Reduced MTTI/MTTR
12. 12
@ThousandEyes
Users want problems solved
now, not after the fact
Hybrid Work Has Driven the Need for Innovation
Help desk and troubleshooting
workflows need a refresh
SaaS collaboration apps –
dynamic, Internet-dependent
13. 13
@ThousandEyes
Automated Session Testing
Instant insight into dynamic
dependencies for each collaboration
app session for rapid, precise
pinpointing of issues.
Agent View
All-in-one insight into health of user
experience–across device, app,
and network–simplifying problem
isolation for frontline IT.
Designed for today’s hybrid workforce reality,
enabling faster resolution of issues impacting
collaboration application experiences.
New End User Monitoring Innovations
14. 14
@ThousandEyes
Automated Session Testing
• Auto-discovery of
dynamic endpoints
for every collab app
session
• Scalable, correlated
insight into every
dependency for
rapid, precise
problem isolation
and resolution
Edge Nodes
Endpoints
18. 18
Why Our Customers Choose
ThousandEyes
Simple, concise and actionable view of the
digital reality including unique insights into
both the Internet and “last mile.”
Provider centric approach to managing user
experiences within the digital ecosystem
Elimination of the “accountability gap”
○ Evidence – Narrow down issues to the
relevant domain
○ Escalation – Sharing of data driven insights
with whichever team or teams who can
remediate (internal or external)
19. 19
@ThousandEyes
Unified
Platform
Real-time
Visualizations
Timeline, Path Viz,
Route Viz
Trending and
Aggregation
Reports
Dashboards
Anomaly
Detection
Alerts, Notifications
Ecosystem
Integration
Native REST API,
Integrations
Comprehensive
Data
App Layer
HTTP server, Page Load,
Transaction, DNS, RTP,
SIP
End User
Real User Monitoring,
System & Wireless metrics
BGP Routing
Global BGP RIB Feeds
Network Layer
L3 Paths with
hop-by-hop metrics
Device Layer
LLDP and SNMP
Vantage Points
One Platform for End User Monitoring
Local Device Performance Last-mile Performance Application Performance
Global Internet Visibility
Collective
Intelligence
End User
Measure last mile of user experience
Cloud
Globally distributed points of presence where it matters
Enterprise
Visibility for the complete private + public delivery path
The Way We Were – 1973 movie starring Barbra Streisand and Robert Redford; also a hit song! ;-)
But it also describes the days when you controlled pretty much everything.
Your applications lived in your own data center
Your users all sat in your offices
You used a costly carrier MPLS service to connect offices to your data center and you had an SLA
Traditional IT and network tools collected data from all the servers and network equipment that you owned and controlled and did not correlate to experience
But then came digital transformation initiatives and cloud migration, which went hand in hand. These preceded the pandemic. But it was the pandemic that really accelerated the momentum to where we are today.
And this is the way we are…
But regardless of how we got here ---- we got here. And so, this is the new reality as we move forward.
In the end, however, it’s really about your end-user’s experiences.
Let’s talk about the problem we're here to solve. For IT and help desk teams, more time is spent detecting problems and then gathering the right teams to help diagnose and isolate, than they do in fixing them. So, the first goal must be to reduce the time spent reactively addressing issues
Over the past decade people have invested to bring their businesses online, to upgrade their infrastructure to use the latest technology and gain an edge, to modernize the way their employees work.
An effective digital experience requires not only a focus on the content – your apps, your employees, your infrastructure, but a way to see the digital experience through the eyes of your customers, your digital supply chain, your workers so you can address issues that will surely arise.
This is a universal problem. But it's profoundly different today because so much changed over the past couple of years.
Enterprises now find themselves dealing with “Internet-sized” challenges. Users can be located almost anywhere - at home, in an office, even connected to airplane wi-fi! Services can be unreliable. Application or network outages are commonplace, sometimes averaging more than 50 per day! Service providers are often slow to respond. All of this drives up mean time to identify (MTTI) and mean time to resolve (MTTR).
It’s difficult to know how to address all these issues, much less choose a vendor to partner with on a solution!
It’s always taken too long when there’s an issue or outage, but what does it look like with today’s added 3rd party complexity?
Take the example of Internal IT, what happens when something goes wrong?
1. Service Desk - Performance is slow accessing Salesforce (or generic SaaS provider) from several offices (opt: and/or remote employees; esp once we have endpoint agent)
2. NOC - Everything is green; no network alerts, open ticket with SaaS provider
3. SaaS Provider - They see no issues; other customers not reporting problems
4. ISP - Everything looks fine on their side
5. Service desk - Performance issues continue... now What?
Notoriously difficult getting anything from the service provider
Traditional tools tell you there is a problem but not where the problem is
Situation is familiar – but what’s new is that now there is 3rd party complexity …
A related challenge is producing data-driven analysis that eliminates finger-pointing and speculation.
65%of people have had their video calls cut, freeze, or disconnect
OVER A THIRD OF WORKERS report weak internet has prevented them from completing their work
83% of people said, without internet, they would be productive for less than half of the day
And IT organizations are dealing with massive blind spots
We call this the digital supply chain, and, because so many of the elements, functions and resources are located outside the traditional span of control, without the proper tools, understanding where issues occur, or why applications become unresponsive can be practically impossible.
It’s not about the infrastructure, it’s about the experience and connectivity is the currency of digital experience
Several techniques to collect insight into end-to-end “chain” of digital experience - browser-based plugin, auto-discovery of network, and scheduled testing
— enabled automated insight into web apps, but not local apps (e.g., when I fire up Zoom or Webex)— could still monitor those apps using scheduled testing, but there are limitations in precision
First – hybrid work relies on collaboration apps that are offered “as a Service.” These apps are entirely dependent on the Internet.
Second – End-users want their problems solved now. This requires a proactive approach rather than “lagging indicators such as user surveys, which focus on post-event sentiment and don’t typically identify issues at the domain level.
Third – Help desk methods that were effective prior to the pandemic are no longer effective in the new age of hybrid work.
The largest challenge in monitoring interactive collaboration applications is their incredibly dynamic nature. That’s because Edge networks create moving targets for monitoring services like Webex.
What AST does is by automatically discovering endpoints for each collab app session, it can monitor end-to-end network path metrics for desktop apps. With this capability you’lll never have to configure an IP or hostname for a supported desktop app ever again.
When you can spend less time configuring IP addresses or hostnames, and less time trying to isolate where problems reside, the result is:
Lower MTTI/MTTRMore efficient use of IT resources
Higher productivityBetter customer experience
Agent view can best be described as a single pane of glass view into each end-user’s digital experience. The most powerful aspect of this is its ability to correlate metrics into a more comprehensive picture of what’s going on with the user’s network and the various applications that are in use at a given time.
Troubleshooting issues with user experience can be impacted by many different dependencies. IT frontline workers may be challenged to quickly identify a problem domain.
Challenges:
Employee digital experience experience is increasingly being dictated by
SaaS consumption in digital environments, where traditional monitoring tools do not
provide visibility.
•
Benefits:
With ThousandEyes customers can baseline app performance and also
identify cause of issues and remediate to the relevant external vendor or internal IT
team. Customers
can
take proactive control of their internet connectivity, ensuring a
consistent high quality user experience for end users.
•
Differentiation:
we offer the most comprehensive view of internet performance. We
give you more layers.
Nobody
else monitors five layers in one correlated view:
•
App experience
•
End
-
to
-
end network metrics
•
Network paths and device metrics
•
Internet outages
•
Internet routing
The way we gain this data and intelligence is simple, and that’s by end-to-end coverage. We have the tools to pull crucial real-user experience data and metrics directly from the user’s device, we then have vantage points both in Enterprise networks and in the Cloud, which informs us how well ISPs and the internet backbone is performing, and finally being able to understand the performance of the application through both real-user-monitoring, as well as our transactional and synthetic tests against the application
After collecting the metrics and data points, we analyse the data through our algorithms and global inference platform to identify potential user experience issues. To further compliment this data, we fold in our collective intelligence, which adds additional colour especially in internet-outage situations.
Once the data analysed, we process the data through our cross correlation algorithms, which have two key actions
Firstly, turning the data into intuiative visuals, such as our path visualisations, and our easily shareable reports and dashboards.
Secondly, allowing our customers to create automatic remediations through actionable alerts made available within our dashboard and native REST APIs
Ultimately our customers take advantage of these capabilities to address three major use cases areas—improving digital experience, WAN modernization and cloud adoption.
How do we deliver this visibility?
Breadth and depth of data sources from app to network to network devices to Internet routing layers
Add in real user experience data
Big data-powered global inference engine learns and improves our data model accuracy over time.
We fold in collective intelligence like Internet outages
Cross correlation algorithms turn all this data into intuitive visuals such as our path visualizations and easily shareable reports and dashboards.
We automate via alerts and notifications, plus bi-directional integration through our native REST APIs.
Ultimately our customers take advantage of these capabilities to address three major use cases areas—improving digital experience, WAN modernization and cloud adoption.