NetIQ Solutions for the Data Center IT Operations Management Solution IT Infrastructure & Operations Executives NetIQ AppManager AppManager helps with: • Monitoring all the hardware, infrastructure, systems and applications used to deliver IT services to the business. • Troubleshooting and resolving IT problems faster • Reducing monitoring gaps • Tackling IT problems before they impact service NetIQ Operations Center: Getting the “big picture”

1. NetIQ AppManager
& NetIQ Operations Center
Volodymyr Bondarchuk
Senior System Engineer:
ITOM | BSM | APM | ITPA
vbondarchuk@ncu.com.ua

2. The Service Model:
Refreshing your memory

3. Lifecycle of a Service
Security
Provisioning
Access
Migration
Portability
Planning
Creation
Testing
Deployment
Monitoring
Detection
Resolution
Back up
RecoveryChanges
Retirement
IT consulting company 3

4. NetIQ Solutions for the Data Center

5. Security
Provisioning
Access
NetIQ Solutions for the Data Center:
Where do our solutions mainly play in the service lifecycle?
Planning
Creation
Testing
Deployment
Monitoring
Detection
Resolution
Back up
Recovery
Migration
Portability
Changes
Retirement
IT Operations
Management
Disaster
Recovery
Workload
Migration
Unified Communications/VoIP
Management
IT consulting company 5

6. NetIQ AppManager:
It’s all about solutions

7. IT Operations Management
Solution
• Operations Center
Understand
how IT events
impact your
business
Troubleshoot
and resolve IT
problems faster
Free IT staff
from
routine,
mundane
tasks
Consolidate IT
tools into a
master view
Tackle IT
problems
before they
impact
service
Build and
maintain
public,
hybrid or
private
clouds
• Aegis
• AppManager
• Operations Center
• Aegis
• AppManager
• Operations Center • AppManager • Cloud Manager
It is your job to deliver IT services that always perform. Don’t be blind-sided by service outages,
poor application performance, user complaints, or system failures. You need to:
IT consulting company 7

8. IT Operations Management Solution:
Troubleshoot and resolve IT problems faster
NetIQ AppManager
You need comprehensive, robust application performance and systems monitoring to deliver critical IT
services that drive your business.
NetIQ helps you to quickly monitor a wide range of technologies including:
 off–the–shelf applications
 databases
 operating systems
 virtualization technologies
 infrastructure
Deliver reliable IT services through monitoring
Like many IT operations teams, you need to know what’s happening in your IT
environment. You need a monitoring platform that can deliver all the metrics you need to
troubleshoot and resolve IT problems faster. We help you:
IT consulting company 8

9. IT Operations Management Solution:
Free IT staff from routine, mundane tasks
NetIQ AppManager
As your environment changes, monitoring is often an afterthought. Manual updates are implemented
slowly, leaving you exposed to problems that go undetected. NetIQ provides automatic discovery and
monitoring deployment. This helps you:
 Reduce risk
 Close monitoring gaps
 Save time by removing manual updating
 Stay current with changes to your IT environment
Reduce monitoring gaps
Business demands can change quickly. But the work of maintaining legacy applications
and systems limits your ability to adapt to change. You need to reduce your IT workload
so you can work on new initiatives. We help you:
IT consulting company 9

10. IT Operations Management Solution:
Tackle IT problems before they impact service
NetIQ AppManager
Collecting data manually is time–consuming, tedious and error-prone. NetIQ automates the collection of
metrics from almost any technology and stores those metrics for years. This gives you reliable,
consistent baseline data for accurate forecasting and analysis.
Provide data collection and warehousing
Are your IT goals being derailed by frequent performance issues? You need to proactively
report on recurring incidents and analyze IT trends to put yourself ahead of problems,
instead of behind them. We help you:
You have lots of data, but what does it all mean? It takes far too long to manually turn all that
information into something understandable. NetIQ provides automated ways to analyze and transform
your data into meaningful reports, regularly delivering them to stakeholders
Automate data processing, report generation and report distribution
IT consulting company 10

11. Unified Communications/VoIP
Management Solution
• Vivinet Assessor
Deploy or
expand VoIP
Improve VoIP
quality of
service
Maintain
VoIP
capacity
Manage
mixed UC
• AppManager
• Vivinet Diagnostics
• AppManager
• Vivinet Assessor
• AppManager
• Operations Center
Migrating from TDM to VoIP doesn't always meet your quality of service standards. Don't let
poor call quality disrupt your business. Unified communications management requires constant
vigilance. You need to:
IT consulting company 11

12. UC/VoIP Management Solution:
Improve VoIP quality of service
NetIQ AppManager
It is fairly common to have a multi-vendor unified communications (UC) environment. They can be very
complex and hard to troubleshoot. NetIQ helps you monitor the applications and systems of all of the
critical VoIP components in your network.
Monitor the health and availability of UC infrastructure components
Are you satisfied with the quality of your voice over IP (VoIP) solution? Is it affecting
revenue and causing user complaints? You need a way to reduce troubleshooting time
and resolve problems quickly. We help you:
You need to be the first to know when the quality of calls slips below your standards. NetIQ can help with
call sampling to determine if your VoIP voice quality isn't high enough. We also provide call-quality
monitoring as every call is made.
Monitor the voice quality of every phone call
IT consulting company 12

13. UC/VoIP Management Solution:
Maintain VoIP capacity
NetIQ AppManager
Collecting data manually is time–consuming, tedious and error-prone. NetIQ automates the collection of
VoIP metrics from almost any technology and stores those metrics for years. This gives you reliable,
consistent baseline data for accurate forecasting and analysis.
Collect and store voice-traffic data consistently
As you add more staff and phones, voice traffic naturally increases. This can cause quality
to decline for VoIP and other applications. You need to analyze trends to maintain VoIP
capacity and prevent problems. We help you:
You want to do call-data analysis and unified communications (UC) performance analysis, but manually
turning all that information into something understandable takes far too long. NetIQ provides automated
ways to analyze your UC and call data and create meaningful reports.
Automate data processing and reporting
IT consulting company 13

14. UC/VoIP Management Solution:
Manage mixed UC (unified communications)
NetIQ AppManager
When you have more than one vendor in your UC environment, you quickly learn how complex that is to
monitor and troubleshoot. NetIQ can help. We provide application and systems monitoring of your
critical UC components.
Monitor multi-vendor UC environments
Delivering unified communications (UC) usually requires multiple vendors. Managing it all
can be complex and costly. You can simplify administration and reduce costs by managing
UC delivery as a service. We help you:
You rely on more than just the UC components to deliver your communication services. You also use
many infrastructure components which are outside the reach of most UC monitoring tools. Get a
complete picture by monitoring across both your UC and IT infrastructure.
Integrate UC application, server and network monitoring
IT consulting company 14

15. NetIQ AppManager:
Who’s interested?

16. Challenges What's Needed
1. Diversity, complexity and emerging technologies
increase the time to deploy and operate systems
management tools.
Intelligent Systems Monitoring
Challenges What's Needed
1. Incomplete understanding of the end user
experience can result in wasted effort or poor
prioritization during event response.
End-User Perspective Visibility
2. Diversity, complexity and emerging technologies
make deploying and maintaining accurate
monitoring difficult.
Simplified Systems and
Application Monitoring
Primary Goal:
Ensure the performance and availability of IT systems
and applications in alignment with business
requirements for end-user service experience
IT Infrastructure & Operations Executives
IT consulting company 16

17. IT Operations Monitoring Teams
Primary Goal:
Provide the right level of monitoring of systems and
applications to help administrators maintain
performance and availability
Challenges What's Needed
1. Diversity, complexity and emerging technologies,
combined with fewer skilled resources, make
deploying and maintaining accurate monitoring
difficult.
Simplified Systems and
Application Monitoring
Challenges What's Needed
IT consulting company 17

18. Application/System Administrators
Challenges What's Needed
2. Incomplete view of business services and end
user experience prolongs root cause analysis
and resolution.
End-to-End Service Visibility
1. Diversity, complexity and emerging technologies
increase the time to deploy and operate systems
management tools.
Unified Systems and Application
Monitoring
Challenges What's Needed
1. Diversity, complexity and emerging
technologies make deploying and maintaining
accurate monitoring difficult.
Simplified Systems and
Application Monitoring
2. Incomplete understanding of the end user
experience can result in wasted effort or poor
prioritization during event response.
End-User Perspective Visibility
3. Collecting and consolidating accurate data,
generating reports and distributing them
requires significant manual effort.
Enterprise Reporting and
Analytics
Primary Goal:
Manage the long-term and day-to-day performance
and availability of IT systems and applications
IT consulting company 18

19. Systems & Application Management Needs
What We Hear from Our Customers
“The applications are what matter
most.” – IT Executives
• Applications are difficult to
monitor appropriately, especially
custom applications
• The end-user perspective is just as
important as the internal
“Make it easy but flexible.” –
AppManager administrators & mgmt
• We want built-in knowledge about
the apps we are monitoring to
simplify deployment, but…
• We want the flexibility to be able
to adjust monitoring easily when
needed.
“The environment changes daily. We need a systems management tool that
keeps pace automatically.” – IT Subject Matter Experts (SMEs)
• Existing servers and devices are constantly being repurposed, and…
• We must ensure that new technologies such as VMware and IP Telephony are
adequately monitored in accordance with corporate policy.
IT consulting company 19

20. Introducing
NetIQ AppManager

21. NetIQ AppManager
Systems and Application Management Checklist
Value Propositions
Ensures mission-critical services are available and performing
within expectations
Catches problems before it impacts end users
Can isolate problems to the failing component(s)
Dynamically report on service levels, trends & predictions




Competitive Advantages
Strong cross-platform support (Windows, UNIX, Linux)
The right balance of embedded knowledge and the ability to
customize
Choice of agent-based and agentless monitoring
Monitoring from high-level end-user down to hardware
components and all points in between




IT consulting company 21

22. NetIQ AppManager
Key Features
• Infrastructure monitoring/management
• Systems monitoring/management
• Application monitoring/management
• UC/VoIP monitoring/management
• Physical/Virtual machines and applications
• Agent-based and agentless
• Historical and trend analysis
• Automated report generation and distribution
• Adaptive thresholding (performance profiling)
• Out-of-band alerting
IT consulting company 22

23. NetIQ AppManager:
A Quiz

24. What is AppManager?
• AppManger is a flexible systems and application
monitoring and management tool perfect for
today’s complex IT environment.
• AppManager helps with:
• Monitoring all the hardware, infrastructure, systems and
applications used to deliver IT services to the business.
• Troubleshooting and resolving IT problems faster
• Reducing monitoring gaps
• Tackling IT problems before they impact service
IT consulting company 24

25. Selling AppManager
• Who?
• IT Managers/Directors
• Windows, Linux, UNIX Environments
• Active Directory, Exchange, SQL, UC/VoIP, Customized
Applications
• CxOs
• Customer Experience of your Enterprise Services
• What pains?
• User complaints about services
• Need faster troubleshooting and resolution times
• Complex environments difficult to monitor
• Multiple OSs, Virtualization, Highly Dynamic, UC/VoIP
IT consulting company 25

26. NetIQ Operations Center:
Getting the “big picture”

27. What’s the problem today?

28. Information Overload
• Most IT environments have multiple monitoring tools
NetIQ
AppManager
OS-included
Tools
Device-provided
Tools
Application
Tools
Security
Events
Log
Management
Each tool generates information/alerts.
Do these alerts relate to each other? If so, then how?

29. Information Overload
• Multiple data/information sources
• Different teams works from different data
CRM ERP SAP Logs Oracle
Inconsistent analysis, reporting, and conclusions
ANALYSIS PARALYSIS
BLAME GAME

30. Understanding Deficit
• Despite all the alerts and information available,
often IT doesn’t know:
• What’s the end-user experiencing?
• How’s are IT events affecting my over-all service delivery?
• What’s the impact to the business’s bottom line?
• Are IT events related to other situations such as Denial of Service attack?
• Root-cause of IT events

31. NetIQ Operations Center:
It’s all about solutions

32. IT Operations Management
Solution
• Operations Center
Understand
how IT events
impact your
business
Troubleshoot
and resolve IT
problems faster
Free IT staff
from
routine,
mundane
tasks
Consolidate IT
tools into a
master view
Tackle IT
problems
before they
impact
service
Build and
maintain
public, hybrid
or private
clouds
• Aegis
• AppManager
• Operations Center
• Aegis
• AppManager
• Operations Center • AppManager • Cloud Manager
It is your job to deliver IT services that always perform. Don’t be blind-sided by service outages,
poor application performance, user complaints, or system failures. You need to:

33. IT Operations Management Solution:
Understand how IT events impact business
NetIQ Operations Center
Visualize IT services delivered to the business
Your business relies on IT services. But if you don’t understand which IT events will
impact your business, you can waste time on less critical issues while the important ones
linger. You need to manage IT services before problems can affect revenue. We help you:
Integrate and transform technical and business data
Show IT service performance to various stake holders

34. IT Operations Management Solution:
Troubleshoot and resolve IT problems faster
NetIQ Operations Center
You have many different IT management tools and they are not going away. But you may not know which
tool to listen to when IT problems arise. NetIQ can help you correlate events from the tools you already
use. This integrated approach to IT services monitoring helps you isolate problems much faster.
Integrate multiple monitoring tools for meaningful events
Like many IT operations teams, you need to know what’s happening in your IT
environment. You need a monitoring platform that can deliver all the metrics you need to
troubleshoot and resolve IT problems faster. We help you:

35. IT Operations Management Solution:
Consolidate IT tools into a master view
NetIQ Operations Center
Turn management data from multiple sources into meaningful knowledge
Monitoring is great, but you’re suffering from red alert overload. Which problems need
immediate response, and which can wait? You need an integrated view of all your IT tools
so your team can work efficiently. We help you:
Troubleshoot faster with high-level dashboards that drill-down
Discover when service level agreements (SLAs) are at risk

36. Unified Communications/VoIP
Management Solution
• Vivinet Assessor
Deploy or
expand VoIP
Improve VoIP
quality of
service
Maintain
VoIP
capacity
Manage
mixed UC
• AppManager
• Vivinet Diagnostics
• AppManager
• Vivinet Assessor
• AppManager
• Operations Center
Migrating from TDM to VoIP doesn't always meet your quality of service standards. Don't let
poor call quality disrupt your business. Unified communications management requires constant
vigilance. You need to:

37. UC/VoIP Management Solution:
Manage mixed UC
NetIQ Operations Center
You need a holistic view if you want to know how your UC service is truly doing. Traditional manager-of-
manager programs only integrate IT tools, which can leave big gaps in your understanding.
Provide UC service visibility
Are you satisfied with the quality of your voice over IP (VoIP) solution? Is it affecting
revenue and causing user complaints? You need a way to reduce troubleshooting time
and resolve problems quickly. We help you:
When your business managers don't have objective metrics to judge by, they can be very critical of IT
service performance. We provide dashboards tailored to different stakeholders, to help them clearly
understand the UC service levels you have achieved.
Show off your UC service performance to key stakeholders

38. NetIQ Operations Center:
Who’s interested?

39. Challenges What's Needed
1. Diversity, complexity and emerging technologies
increase the time to deploy and operate systems
management tools.
Intelligent Systems Monitoring
Challenges What's Needed
1. Can’t understand how IT events affect their
business or their customers.
End-User Perspective Visibility
Business Impact Dashboards for
Executives
2. IT projects and service delivery can’t be
quantified into “ business value”
Business Value Dashboards
Primary Goal:
Ensure the performance of the business,
understanding their customer’s experience of their
business, and aligning IT to business goals.
IT and Business
Executives
IT consulting company 39

40. IT Operations Management Teams
Primary Goal:
Provide IT Services and meet SLAs
Challenges What's Needed
1. Monitoring doesn’t seem to be enough to ensure
service delivery and meet service level
agreements.
IT Service Monitoring
SLA Monitoring
Challenges What's Needed
IT consulting company 40

41. IT Operations Directors
Challenges What's Needed
2. Incomplete view of business services and end
user experience prolongs root cause analysis
and resolution.
End-to-End Service Visibility
1. Diversity, complexity and emerging technologies
increase the time to deploy and operate systems
management tools.
Unified Systems and Application
Monitoring
Challenges What's Needed
1. Information overload from so many monitoring
tools in my complex environment.
Integration/Visualization
2. Incomplete understanding of the end user
experience or business impact results in
wasted effort or poor prioritization during event
response.
End-User Perspective Visibility
Business Impact Dashboard
3. Reporting IT achievement and SLA
achievements to the business
Business Value Dashboards
SLA Monitoring/Reporting
Primary Goal:
Manage the long-term and day-to-day performance
and availability of IT systems, applications, and
services.
IT consulting company 41

42. Introducing
NetIQ Operations Center

43. NetIQ Operations Center
Management Checklist
Value Propositions
Brings information from multiple IT and business tools together
into one pane-of-glass
Allows visualization views customized to each enterprise and
users within that enterprise
Provides with root cause analysis and service level management



Competitive Advantages
Out-of-the-box adapters to over 50 3rd-party products
Adapter toolkit to connect to and build interfaces to home-grown
and custom applications
Part of the bigger “integration/visualization” solution



IT consulting company 43

44. © 2014 NetIQ Corporation. All rights reserved.44
NetIQ Operations Center –
Integrating and Visualizing IT data from multiple sources intelligently

45. Powerful Combination
AppManager and Operations Center – VoIP Examples
IT consulting company 45

46. NetIQ Operations Center
Key Features
• Integrates IT and business data
• Visualizes IT management data into easy to understand models
• IT service delivery and management
• UC/VoIP service delivery and management
• “Out of the box” integration to common applications, systems & tools
• Real-time alerting/reporting of your enterprise
• Customizable to customer’s needs
IT consulting company 46

47. NetIQ Operations Center:
A Quiz

48. What is Operations Center?
• Operations Center allows you to integrate and
visualize IT and business management data into
information models that help you understand the
state of your enterprise.
• Operations Center helps with:
• Knowing how IT events impact your business.
• Troubleshooting and resolving IT problems faster
• Integrating multiple monitoring tools into dashboards.
• Reporting IT service levels and achievements to various
stakeholders

49. Selling AppManager
• Who?
• IT Managers/Directors
• Complex environments, multiple monitoring tools, service
delivery
• CxOs
• Customer Experience, IT Service Delivery, SLAs
• State of their business
• What pains?
• Failing to meet SLAs
• Can’t easily make sense of all this information
• Can’t unite IT events to business metrics

50. NetIQ Solutions for the Data Center:
The Licensing Model

51. 3
2
1
Simple licensing model
Easy as 1-2-3
IT Operations Management Base License (per enterprise)
REQUIRED
Add-on License
(per enterprise)
Volume discounting / buying program
Add-on Licenses
(per server)
Add-on Licenses
(per device)
Step 1: Sell your customer a Base License
Step 2: Sell your customer Add-on Licenses for functionalities
Step 3: Apply any discounts

52. What’s for sale. . .
Add-ons by solution
IT Operations Management Base License (per enterprise)
AppManager Infrastructure
Monitoring Add-on License
(per server)
Aegis Process Automation
for Systems Management
Add-on License (per server)
App Manager Application
Monitoring Add-on License
(per server)
AppManager Reporting and
Analytics Add-on License
(per server)
Unified Communications &
Network Device Monitoring
Add-on License (per device)
Operations Center for
Systems Management
Add-on License (per server)
Unified Communications
Network Assessment Add-
on License (per enterprise)
Operations Center for
Devices Add-on License
(per device)
Aegis Process Automation
for Devices Add-on License
(per device)
PlateSpin Migrate
Add-on License (per server)
PlateSpin Protect
Add-on License (per server)
PlateSpin Recon
Add-on License (per server)
IT Operations Management Solution
Unified Communications/VoIP
Management Solution
Workload Migration Solution
Disaster Recovery Solution

53. NetIQ AppManager:
Functionality vs. modules

54. 21
Connectors
(incl. with
Base
License)
IBM
Netcool
HP
OpenView
Tivoli
Enterprise
CA
Unicenter
AppManager
What to buy to get the features you want
NetIQ IT Operations Management
Base License (per enterprise)
Unified Communications &
Network Device Monitoring
Add-on (per device)
Cisco IP
Telephony
Heritage
Nortel Avaya
Blue
Cisco IP
Contact
Center
Call Data
Analysis
Cisco Voice
Mail
VOIP
Quality
SNMP/
SNMP Traps
Alcatel
Extreme
Networks
Nortel
Cisco
Avaya Red
CallManager
Microsoft
Lync
SIP Server
AppManager
Infrastructure Monitoring Add-
on (per server)
AIX
Linux
Solaris
HP-UX
Windows
IBM
Director
HP Systems
Insight
Manager
Dell Open-
Manage
Agentless
Siemens
ServerView
AppManager
Applications Monitoring Add-on
(per server)
Response
Time for
Exchange
Microsoft
Cluster
Server
Microsoft
IIS
Citrix
XenApp
RIM
BlackBerry
Response
Time for
Active Dir.
Symantec
BackupExec
Oracle
RDBMS
IBM
WebSphere
Windows
Terminal
Services
Lotus
Domino/
Notes
IBM
WebSphere
MQ Series
Apache
BEA
Weblogic
VMware
vSphere
Microsoft
SQL Server
CA
ARCServe
Veritas
NetBackup
Microsoft
SharePoint
Server
Microsoft
Exchange
Microsoft
Active
Directory
Response
Time: Oracle
RDBMS
Response
Time for SQL
Server
Response
Time for
Networks
Response
Time for
Windows
VMware
vCenter
ESX/ESXi
VMware
ESX Server
Response
Time for
Web
Module
Builder
AppManager
Reporting and
Analytics Add-on (per
server)
Advanced Analytics
Analysis Center
Operations Center for Systems
Management (per server)
Operations Center
Aegis Process Automation
for Systems Management
(per server)
Aegis
Then purchase
individual Add-ons
Vivinet
Diagnostics
Network
Devices
Unified Communications Network
Assessment (per enterprise)
Vivinet Assessor
IT consulting company 54

55. Infrastructure Monitoring
Add-on (per server)
AIX
Linux
Solaris
HP-UX
Windows
IBM
Director
HP Systems
Insight
Manager
Dell Open-
Manage
Connectors
(incl. with Base
License)
IBM
Netcool
HP
OpenView
Tivoli
Enterprise
CA
Unicenter
Unified Communications &
Network Device Monitoring
Add-on (per device)
Cisco IP
Telephony
Heritage
Nortel Avaya
Blue
Cisco IP
Contact
Center
Call Data
Analysis
Cisco Voice
Mail
VOIP
Quality
SNMP/
SNMP Traps
Alcatel
Extreme
Networks
Nortel
Cisco
Avaya Red
CallManager
Microsoft
Lync
SIP Server
Agentless
Siemens
ServerView
Applications Monitoring
Add-on (per server)
Response
Time for
Exchange
Microsoft
Cluster
Server
Microsoft
IIS
Citrix
XenApp
RIM
BlackBerry
Response
Time for
Active Dir.
Symantec
BackupExec
Oracle
RDBMS
IBM
WebSphere
Windows
Terminal
Services
Lotus
Domino/
Notes
IBM
WebSphere
MQ Series
Apache
BEA
Weblogic
VMware
vSphere
Microsoft
SQL Server
CA
ARCServe
Veritas
NetBackup
Microsoft
SharePoint
Server
Microsoft
Exchange
Microsoft
Active
Directory
Response
Time: Oracle
RDBMS
Response
Time for SQL
Server
Response
Time for
Networks
Response
Time for
Windows
VMware
vCenter
ESX/ESXi
VMware
ESX Server
Response
Time for
Web
Module
Builder
AppManager modules
Now built-in to Add-ons
Network
Devices
IT consulting company 55

56. Volodymyr Bondarchuk
NCU
ITOM | BSM | APM | ITPA
Ph.: +38 (0) 44 428 37 17
Cell.:+38 (0) 67 500 26 60
E-mail: VBondarchuk@ncu.com.ua