Presented by Ian Waters and Tim Hale

1. How to Evaluate, Rollout and Operationalize Your SD-WAN Projects
Collin Sullivan, Technical Solutions Architect
Sergio Licea, Global Go-to-Market
How to Monitor Digital Dependencies Across your Modern IT Stack

2. Featured Speakers
Ian Waters
Director, EMEA Marketing
Tim Hale
Technical Solutions Architect

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4. Agenda
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• The digital experience landscape
• A modern operations approach
• Demo
• Closing Thoughts
• Q&A

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
The impact of digital leadership
According to Gartner, organizations that are digital leaders are almost 4 years ahead of the digital laggards
Most customers demand digital interactions that are fast and reliable. But employees too.
…managing finances in a
challenging economy…
…receiving health care virtually
even post pandemic…
…buying online beyond basic
needs…
94%
61% 53%
Of bank customers interact
weekly with their financial
institution’s digital channel
Of respondents of a 2022 JD
Power survey that had used
virtual care intended to use it
again
Of users abandon sites that take
over 3 seconds to load
…working location preference
regardless of role…
57%
Of workers expect to be in the
office 10 days a month or less
Source Source Source Source

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Enabling digital services, it’s not an easy task
Hybrid Work Locations and
Last Mile Network
CDN, Cloud Security and
Secure Access
SD-WAN and Internet
Peering and Transit
Hybrid Cloud and SaaS
Infrastructure
Is it the user environment? Is it the SECaaS? Is it the network? Is it the application?

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Managing System Complexity
IT needs to minimize incidents as much as possible
Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
Enterprise Management Associates found that:
…”nearly 25 percent of large enterprises have
eight or more network performance monitoring
(NPM) tools currently installed, with some
supporting as many as 25”…
What about other environments?

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
When things go wrong, there’s an impact
Results of negative digital experiences
Your Apps Your People Your Infrastructure
1 Uptime Institute: 2022 Outage Analysis 2 IHS: The Cost of Server, Application, and Network Downtime 3 Dun & Bradstreet: Assessing the Financial Cost of Downtime 4 IBM Global Services; IDC: DevOps and the Cost of Downtime
70%
of outages
1hr.=$400K+
downtime to $1Mil-5Mil+
1.6 hrs.
avg. downtime per week
$700B
business loss
— Revenue loss
— Customer churn
— Brand damage
— Productivity loss
— Dissatisfied
employees
— Business
continuity risks
— Compliance violations
/

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AppOps
Networking ITOps
Cloud Security
DevOps
Databases
ISP on
the call
CIO on
the call
Source
How do you stay out of the war room…?
…And, should everyone need to be there?

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Collect data across your
infrastructure to identify
where the problem is
1
Correlate and analyze data to
determine which alerts to deal
with first
2
Define an organizational
structure that solves the
problem. With evidence.
3
Problems need to be fixed. Fast
An ideal modern operations team needs
Define KPIs Create a centralized system Define your workflows

11. Demo
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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Enhance operations holistically with ThousandEyes
Getting started & leveraging the value of expanded visibility
Determine whose user experience and which applications are critical for you. This
will inform the mix of agents, test types and frequency you need. Consider where
there are blind spots today, which cause user frustration and extended MTTR.
Consider which parts of your organization need access to test results and
performance data, and how is it best to share that data. This will inform how you
use dashboarding & integrations to share the results, internally and externally.
Review your existing IT Ops stack and assess new requirements, is some test data
now more important than other legacy platforms? Does that impact your existing
resources & investment? How are new insights going to impact existing processes?
1
2
3

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14. Q&A
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