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Quality Introduction
This document discusses key concepts and thinkers related to quality management including Deming, Juran, Shewhart, Taguchi, Ishikawa, Ohno, and Shingo. It also defines terms like quality assurance, quality control, total quality management, and Six Sigma. Finally, it outlines the history and evolution of the ISO standards for quality management systems from ISO 9000 in 1987 to the current ISO 9001:2008 standard which emphasizes customer focus, leadership, engagement of people and continual improvement.
Quality Introduction
- 2. Taguchi Single Minute Exchangeunit, Mistake decrease “poki yoki” Quality Circle, Fish bone Toyota Production System & Just in Time Product value increase Ohno Ishikawa Shingo
- 3. Kano Knowledge Share, Employee psychology, PDCA TotalQuality Management Quality Control, Control Chart, PDSA Customer Needs Understanding Shewart Juran Deming
- 4. Inspection Lean Six Sigma QualityControl Quality Assurance Total Quality Management Six Sigma
- 5. Refers to theroutine technical activities to ensure that product quality is maintained or improved and manufacturing errors are reduced or eliminated The observation techniques and activities used to fulfill requirements for quality.
- 6. Refers to theoverall management system which includes the organization, planning, data collection, quality control, documentation, evaluation, and reporting activities The planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled
- 7. Examination of aproduct design, product, service, process or plant, and determination of their conformity with specific requirements, or on the basis of professional judgment-general requirements
- 8. A holistic approachto long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, structures, and systems.
- 9. The ISO storybegan in 1946 when delegates from 25 countries met at the Institute of Civil Engineers in London and decided to create a new international In February 1947 the new organization, began operations They published over 19 500 International Standards covering almost all aspects of technology and manufacturing. They have members from 166 countries and 3 368 technical bodies to take care of standard development.
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- 11. Customer Focus Involvement ofPeople System Approach to Management Factual approach to decision making Mutually beneficial supplier relationships Continual Improvement Process Approach Leadership
- 12. Documentation Requirements Management Responsibility ResourcesManagement Product Realization Measurement, Analysis Improvement
- 13. 6.2 Human Resource 6.3Infrastructure 6.4 Work Environment