1. The document provides guidelines for continuously improving an organization's quality management system that is ISO 9001:2000 certified. It outlines a six-step process approach to identify, define, monitor, support, measure and improve key business processes. 2. The guidelines recommend identifying the processes needed for quality management, their inputs/outputs, interactions and performance indicators. Methods to ensure processes are effective and data is monitored are also addressed. 3. Resources, communications, data collection and record keeping needed to support quality processes are to be established. Data should be analyzed to identify improvement actions and their implementation should be studied to standardize effective solutions.