Total Quality Control involves quality improvements throughout an organization from low-level employees to top management. It integrates quality development, maintenance, and improvement. The principles of TQC include establishing top management quality policies, training employees in quality control, and implementing quality control measures at all stages from product design to distribution. Total Quality Management is a philosophy where all employees work continually to improve quality and satisfy customers. It focuses on leadership, employee involvement, continuous improvement, and measuring performance.

1. Total Quality Control
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2. Small Q Vs. Big Q
Small Q or Old Quality
• Product
• Technical
• For Inspectors
• Led by Experts
• High Grade
• About Control

3. Small Q Vs. Big Q Contt…
Big Q or New Quality
• About Organization
• Strategic
• For Everyone
• Led by Management
• Appropriate Grade
• About Improvement

4. Quality Control
• Setting Quality Standards
• Appraisal of Performance
• Taking Corrective Actions
• Planning for quality improvement

5. Total Quality Control
It is quality control and improvements from shop floor to board
room.
Effective System for Integrating
• Quality development
• Quality Maintenance
• Quality Improvement

6. Principle of TQC
• Top Management Policies
• QC Training
• Quality at Service/Product design Stage
• Quality Materials for Suppliers
• QC in Production
• QC in distribution, installation & use

7. Total Quality Management
A philosophy that involves everyone in an organization in a
continual effort to improve quality and achieve customer
satisfaction.

8. Six Basic Concepts of TQM
• Top Management Commitment
• Focus on Internal & External Customers
• Employee Involvement & Empowerment
• Continuous Improvement (KAIZEN)
• Partnership with SUPPLIERS
• Performance Measures

9. 8 Essentials of TQM Focus
• Customer Satisfaction
• Leadership
• Quality Policy
• Organization Structure
• Employee Involvement
• Quality Costs
• Supplier Selection and Development
• Recognition and Rewards

10. Principles of TQM
• Strive for quality in all things
• Customer is the creation of service
• Improve the process or systems
• Continuous Improvement (Kaizen)
• Worker Involvement
• Ground decisions and actions on knowledge
• Encourage Team Work

11. Scope of TQM
• Are Integrated Organizational Infrastructure
• A Set of Management Practices
• A Wide Variety of Tools & Techniques