Total quality management
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Total Quality Control involves quality improvements throughout an organization from low-level employees to top management. It integrates quality development, maintenance, and improvement. The principles of TQC include establishing top management quality policies, training employees in quality control, and implementing quality control measures at all stages from product design to distribution. Total Quality Management is a philosophy where all employees work continually to improve quality and satisfy customers. It focuses on leadership, employee involvement, continuous improvement, and measuring performance.
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UAS Manajemen Kualitas dan Standar Mutu - Total Quality Management
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Dosen: Prof. Ir. Syamsir Abduh, MM. Ph.D
Nama Anggota Kelompok:
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Lesson6
Deming emphasized continual improvement and treating manufacturing as an interconnected system. Juran asserted that quality is fundamental, not innovative. Crosby's four principles for quality management included "doing it right the first time." The PDSA cycle involves planning a small test, conducting it, analyzing results, and refining changes. 5S and kaizen involve small, ongoing improvements through organization and cooperation. Shewhart introduced statistical process control. Feigenbaum defined quality management as integrating quality efforts across an organization. Total quality requires customer focus, treating quality and cost as equivalent, and making quality improvement continuous. Ishikawa developed cause diagrams and Taguchi advocated design for quality. Ohno identified seven types of waste including delays, overproduction,
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TQM, JIT, QC, QA, SQC
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Dosen: Prof. Ir. Syamsir Abduh, MM. Ph.D
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Antony S 222160505
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Jonathan 222160509
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Dosen: Prof. Ir. Syamsir Abduh, MM. Ph.D
Nama Anggota Kelompok:
Antony S 222160505
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Program Doktor Stratejik
Universitas Trisakti
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Quality Management.ppt
The document defines quality management and its key processes. It discusses various quality management approaches including those proposed by Deming, Juran, Crosby, total quality management, six sigma, and ISO 9000. It covers quality concepts like zero defects and continuous improvement. It also discusses factors that influence quality like reliability and maintainability. Quality costs like cost of conformance and nonconformance are explained. The role of people in ensuring project quality through reviews, audits, and statistical analysis is highlighted.
Iso nand nabl
6th sem b pharma QC,QA
pharmaceutical quality assurance
Quality Management System
Introduction to ISO 9000
Eight Quality Management Principles
ISO 9000 Series
Advantages
Clauses
Introduction to ISO 14000
Standards under ISO 14000 series
NABL accreditation ( National Accreditation Board for Testing and Calibration Laboratories)
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pratik qms.pptx
This document provides an overview of quality management systems (QMS) and related concepts such as total quality management (TQM) and Six Sigma. It discusses the history and benefits of QMS, the key elements and requirements of a QMS including documentation principles. TQM principles, characteristics, elements and advantages/disadvantages are defined. Six Sigma concepts and methodologies are also introduced. The document aims to guide the reader on QMS and quality standards like ISO 9001:2015.
quality management system (QMS)
The document discusses quality management systems (QMS) and their key principles:
1) A QMS is a management system that directs and controls a pharmaceutical company in terms of quality, based on ISO 9000 standards.
2) Quality is built into processes rather than improved through additional testing.
3) Key principles of an effective QMS include customer focus, leadership, engagement of people, a process approach, improvement, evidence-based decision making, and relationship management.
TOTAL QUALITY MANAGEMENT
Total Quality Management (TQM) is an approach that aims to achieve excellence by focusing on the needs of customers. It involves managing the whole organization to continuously improve processes and ensure high quality products and services. Key elements of TQM include being customer-focused, doing things right the first time, constantly improving through education and training, and involving all levels of management and staff. The overall goal of TQM is total customer satisfaction and continuous process improvement.
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Total quality management
- 2. Small Q Vs. Big Q Small Q or Old Quality • Product • Technical • For Inspectors • Led by Experts • High Grade • About Control
- 3. Small Q Vs. Big Q Contt… Big Q or New Quality • About Organization • Strategic • For Everyone • Led by Management • Appropriate Grade • About Improvement
- 4. Quality Control • Setting Quality Standards • Appraisal of Performance • Taking Corrective Actions • Planning for quality improvement
- 5. Total Quality Control It is quality control and improvements from shop floor to board room. Effective System for Integrating • Quality development • Quality Maintenance • Quality Improvement
- 6. Principle of TQC • Top Management Policies • QC Training • Quality at Service/Product design Stage • Quality Materials for Suppliers • QC in Production • QC in distribution, installation & use
- 7. Total Quality Management A philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction.
- 8. Six Basic Concepts of TQM • Top Management Commitment • Focus on Internal & External Customers • Employee Involvement & Empowerment • Continuous Improvement (KAIZEN) • Partnership with SUPPLIERS • Performance Measures
- 9. 8 Essentials of TQM Focus • Customer Satisfaction • Leadership • Quality Policy • Organization Structure • Employee Involvement • Quality Costs • Supplier Selection and Development • Recognition and Rewards
- 10. Principles of TQM • Strive for quality in all things • Customer is the creation of service • Improve the process or systems • Continuous Improvement (Kaizen) • Worker Involvement • Ground decisions and actions on knowledge • Encourage Team Work
- 11. Scope of TQM • Are Integrated Organizational Infrastructure • A Set of Management Practices • A Wide Variety of Tools & Techniques