Hazels Management Services Ltd is a company registered in England that implements operational excellence principles for businesses. Operational excellence involves running business processes efficiently and effectively to deliver value for customers. Hazels Management trains client teams in operational excellence techniques like Lean Six Sigma and the DMAIC process improvement framework. They have supported implementations across various industries in over 20 countries.

1. Hazels Management Services Ltd registered in England No 7837102
Hazels Management
Operational Excellence Implementation
What is Operational
Excellence?
Operational Excellence comprises a number of
interrelated elements that come together to
ensure that business processes are run efficiently,
effectively and economically to deliver value to
customers.
Based on the principles of World Class
Companies* that:
are Customer and Consumer focussed
take calculated risks
empower people
are sustainable and socially responsible
have aligned and inspiring leaders
set challenging goals
are results driven
are adaptable learning organisations
continuously improve and innovate
partner with customers and suppliers
*derived from ISO 9001 2008/15, Baldridge Award Criteria, European Foundation for Quality
management Principles
The fundamental elements of Operational
Excellence are:
Trust & Respect
Goal Alignment & Results Focus
Leadership
Organisational Structure
Change Management
Communication Effectiveness
Training and Development
Clear Roles & Responsibilities
Problem Solving Capability
Progressive Empowerment
Team Orientation
Proactive Management
Safety, Health & Environmental Leadership
Visual Workplace
Data Reliability & Handling
Standardisation
Risk Management
Project Selection &
Management
Process Control
Customer Alignment
End to End Process
Management
Supplier Development
Equipment Reliability
Long Term Planning
“Improvement takes place project by
project and in no other way” Joseph
Juran
Fundamental to improvement is the
implementation of standard work followed by the
selection and execution of projects.
Getting the right projects
An effective, integrated management system
based on Plan-Do-Check-Act cycles allows quick
identification of variation to process norms and
drives the identification of projects needed to
improve performance. An integrated approach
ensures alignment from operators to senior
managers. With the right KPIs, time and effort is
saved through fact based decision making.
Executing the projects
Project teams need to be configured with a
sponsor, trained leader and process operators.
Regular, strict tollgates ensure progress is
maintained, obstacles addressed and all needed
activities are covered.
When a solution is known then a workflow similar
to PRINCE 2 should be used.
When a solution is not known the Lean Six Sigma
workflow DMAIC should be used.

2. Hazels Management Services Ltd registered in England No 7837102
Hazels Management
Operational Excellence Implementation
Lean Six Sigma and DMAIC
Lean Six Sigma combines the
principles of eliminating waste and
reducing variation.
Lean Six Sigma is a structured
improvement methodology that
helps align critical business processes to
customer requirements.
DMAIC is the acronym for the 5 step improvement
process developed by Motorola.
Define – Make sure the project is the right one
that delivers value to the customer and the
business and that the team is effectively
resourced.
Measure – ensure that the measurement systems
are correct and delivering accurate and precise
data so that analysis is correct. Gather data on
likely root causes and determine the actual
process capability.
Analyse – use a combination of statistical and
non-statistical tools to determine the root causes
of the problem.
Improve – determine effective solutions, pilot and
rollout where applicable.
Control – Implement effective controls to make
sure the problem does not come back.
About Hazels Management
Hazels Management offers training and coaching
in each of the elements of operational excellence
to management teams and managers. We train
and lead client teams to carry out their own
diagnostic assessments and develop route maps
for future value stream improvements, driving a
culture of continuous improvement. Assessments
typically take 4 days depending on the size of the
location.
For most sites/value streams that have not had
any external support in recent years, assessments
typically lead to the following types of activities:
 Identification of the full end to end value
streams and processes highlighting
disconnects and opportunities.
 Installation and coaching of a revised
management system with the right KPIs
and meeting structure to ensure the right
decisions are taken at the right time at the
lowest possible level in the organisation.
 Training and coaching of first line
managers in a data driven approach –
“managing in a Six Sigma way”
 Training and Coaching of Process and
Quality engineers to Six Sigma Green Belt
level (6 days) or Black Belt level (4 weeks)
Examples of projects
undertaken
Paper and hygiene
 Manufacturing Execution System
effectiveness
 Overall Equipment Effectiveness (OEE)
improvement: Availability, Quality, Rate
 Maintenance cycle time compression
 Changeover cycle time compression
 Raw materials reduction
 Quality validation process improvement
 Management system implementation
Broadband telecoms
 Installation process improvement, lead
time and inventory reduction
 Repair process cycle time improvement
Chemical & continuous process
 Supply chain management system
implementation

3. Hazels Management Services Ltd registered in England No 7837102
Hazels Management
Operational Excellence Implementation
 Forecasting and planning process
improvement
 Inventory reduction
 Order to Cash process cycle time
improvement
 Complaints process improvement
 Raw materials/energy consumption
reductions
Locations Supported
Implementations have been supported in the
following countries:
UK
Netherlands
Belgium
France
Spain
Germany
Italy
Denmark
Sweden
Norway
Poland
Slovakia
USA
Canada
Mexico
Australia
New Zealand
Malaysia
UAE
Contact
Mark Pearson
Director
mark@hazels.eu
www.hazels.eu
07500 263522