Quality Assurance Workshop Training
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Quality Assurance Workshop Training for Hotels, Resorts, Villas & Serviced Apartments in Bali - Indonesia on August 14-15th, 2014
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Nitesh Kumar is a Housekeeping Supervisor at Trident Jaipur with over 2 years of experience in housekeeping. He is seeking to advance his career and take on greater leadership responsibilities. His responsibilities in his current role include inspecting guest rooms, monitoring key performance indicators, training staff, and handling guest queries. He has a degree in Hotel Management and has received recognition for his performance, including being named "Hi Flier of the Year".
mathura 1 Pager-1
This document contains a hotel manager's resume. It summarizes the candidate's experience as a hotel manager taking care of front office operations, reservations, check-ins and check-outs. It also lists previous roles as a front office assistant and cashier. The resume highlights core strengths like customer satisfaction, food and beverage management, and business operations. It provides education history and IT skills.
Romano Roman CV
This document contains a resume for Romano C. Roman detailing his extensive experience working in hospitality roles in hotels and restaurants across the United Arab Emirates, Philippines, and Brunei over the past 20 years. It outlines his employment history including roles as Assistant Outlet Manager, Executive Butler, Villa Master Butler, and Restaurant Manager. It also provides his objectives, education background, training experience, and references.
Yazan CV cc
Yazan M. is seeking a challenging and stimulating position in business that allows him to utilize his 10 years of experience in various roles in the hospitality industry. He has a bachelor's degree in business and has worked in both supervisory and non-supervisory roles in both front office and food & beverage areas of Marriott hotels. His experience includes positions like front desk agent, room service, mini bar attendant, at your service agent, acting at your service supervisor and sales manager.
Ahmed.... cv
Ahmed Allouchi is a Tunisian national with over 7 years of experience in customer service and operations roles. He currently works as a Guest Services Executive at Burjeel Hospital in Abu Dhabi, where he handles customer inquiries, appointment confirmations, and ensures smooth front desk operations. Previously, he has worked as a waiter at Burj Al Arab in Dubai and Sands Hotel in Abu Dhabi. He has a bachelor's degree in Arabic literature and hospitality certifications.
Florence Pantaleon CV
Florence Pantaleon is seeking a position as an office administrator or property controller. She has over 15 years of experience in administrative and logistics roles. Her experience includes positions as an administrative assistant providing support to project offices, facilities coordinator managing contractors and office operations, and document control specialist archiving contracts and purchase orders. She has strong communication, organizational, and problem-solving skills.
Profile of Alok Das
This document provides a profile of Alok Das, including his permanent address, contact information, career objective, academic qualifications, professional attributes, job expectations, work experience, job description, skills, extracurricular activities, projects and assignments, and personal profile. Alok Das has over 10 years of experience in housekeeping roles at several luxury hotels in India and is currently seeking a position as Housekeeping Assistant Manager.
David M Kuttan resume May 2016
David M Kuttan is an experienced hospitality professional currently working as Operations Manager at PARKROYAL ON PICKERING, SINGAPORE. He has over 10 years of experience in guest services, front office operations and event management. Some of his key responsibilities include directing front desk, concierge and guest services operations, supervising a team of 16 employees, and ensuring total guest satisfaction. He has received several service excellence awards and has been recognized as the employee of the month multiple times throughout his career. Kuttan holds a BA in International Hospitality Management and is pursuing an MBA with a specialization in International Business.
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New Microsoft Word Document
Nitesh Kumar is a Housekeeping Supervisor at Trident Jaipur with over 2 years of experience in housekeeping. He is seeking to advance his career and take on greater leadership responsibilities. His responsibilities in his current role include inspecting guest rooms, monitoring key performance indicators, training staff, and handling guest queries. He has a degree in Hotel Management and has received recognition for his performance, including being named "Hi Flier of the Year".
mathura 1 Pager-1
This document contains a hotel manager's resume. It summarizes the candidate's experience as a hotel manager taking care of front office operations, reservations, check-ins and check-outs. It also lists previous roles as a front office assistant and cashier. The resume highlights core strengths like customer satisfaction, food and beverage management, and business operations. It provides education history and IT skills.
Romano Roman CV
This document contains a resume for Romano C. Roman detailing his extensive experience working in hospitality roles in hotels and restaurants across the United Arab Emirates, Philippines, and Brunei over the past 20 years. It outlines his employment history including roles as Assistant Outlet Manager, Executive Butler, Villa Master Butler, and Restaurant Manager. It also provides his objectives, education background, training experience, and references.
Yazan CV cc
Yazan M. is seeking a challenging and stimulating position in business that allows him to utilize his 10 years of experience in various roles in the hospitality industry. He has a bachelor's degree in business and has worked in both supervisory and non-supervisory roles in both front office and food & beverage areas of Marriott hotels. His experience includes positions like front desk agent, room service, mini bar attendant, at your service agent, acting at your service supervisor and sales manager.
Ahmed.... cv
Ahmed Allouchi is a Tunisian national with over 7 years of experience in customer service and operations roles. He currently works as a Guest Services Executive at Burjeel Hospital in Abu Dhabi, where he handles customer inquiries, appointment confirmations, and ensures smooth front desk operations. Previously, he has worked as a waiter at Burj Al Arab in Dubai and Sands Hotel in Abu Dhabi. He has a bachelor's degree in Arabic literature and hospitality certifications.
Florence Pantaleon CV
Florence Pantaleon is seeking a position as an office administrator or property controller. She has over 15 years of experience in administrative and logistics roles. Her experience includes positions as an administrative assistant providing support to project offices, facilities coordinator managing contractors and office operations, and document control specialist archiving contracts and purchase orders. She has strong communication, organizational, and problem-solving skills.
Profile of Alok Das
This document provides a profile of Alok Das, including his permanent address, contact information, career objective, academic qualifications, professional attributes, job expectations, work experience, job description, skills, extracurricular activities, projects and assignments, and personal profile. Alok Das has over 10 years of experience in housekeeping roles at several luxury hotels in India and is currently seeking a position as Housekeeping Assistant Manager.
David M Kuttan resume May 2016
David M Kuttan is an experienced hospitality professional currently working as Operations Manager at PARKROYAL ON PICKERING, SINGAPORE. He has over 10 years of experience in guest services, front office operations and event management. Some of his key responsibilities include directing front desk, concierge and guest services operations, supervising a team of 16 employees, and ensuring total guest satisfaction. He has received several service excellence awards and has been recognized as the employee of the month multiple times throughout his career. Kuttan holds a BA in International Hospitality Management and is pursuing an MBA with a specialization in International Business.
Prerna Resume
Prerna Vijaykumar Ghadge is seeking a position that utilizes her hospitality experience and skills. She has a Bachelor's degree in Hotel Administration and Catering from Merit Swiss Asian School of Hotel Management. Her relevant work experience includes positions at The Taj West End, Hotel Leela Palace Bangalore where she has worked in various areas including the executive lounge, reservations, guest relations, and as an Assistant Manager in the front office. She is proficient in Hindi, English, Gujarati and Marathi with strong computer skills.
Resume Manbir Singh Yadav
This resume is for Manbir Singh Yadav, who has over 10 years of experience in hospitality roles such as Guest Service Associate and Housekeeping Supervisor. He is currently working as a GSS at Citrus Hotel in Bhiwadi, Rajasthan and has previously worked in similar roles at hotels in Gurgaon. His responsibilities have included assisting guests, handling VIPs, room assignments, training staff, and ensuring cleanliness and maintenance standards are met. He has proficiency with IDS and Protel hotel software. Manbir holds a 10th grade degree from UP Board and a 12th grade degree also from UP Board.
SURAJ RESUME NEW
This document provides a summary of Suraj K.R Kochuparambil's work experience and qualifications. It outlines his 5 years of experience working in concierge and front office roles at hotels like Crowne Plaza Kochi, The Ritz Kollam, and Le Meridien Resort & Convention Centre Cochin. His roles included being a Concierge Team Leader, handling guest services like baggage handling and reservations, and ensuring cleanliness and order in hotel public areas. He has an academic background in hotel management and speaks English, Hindi, Tamil, and Malayalam.
RAKESh RESUME
Rakesh Rojadia is applying for the Duty Manager position. He has excellent managerial, public relations, and customer service skills. He is able to handle complaints professionally, recognize areas needing improvement, and motivate staff. He is confident in his qualifications and hopes to demonstrate his skills in an interview.
ADEL HEGAZY RESUME DEC 2016
Adel Abou Bakr Hegazy has over 10 years of experience in food and beverage management roles at Four Seasons hotels. He is currently the Assistant Department Head at the Four Seasons Hotel Al Maryah Island in Abu Dhabi, United Arab Emirates, where he oversees service and operations at the fine dining restaurant and cafe. Prior to this role, he held several assistant manager and supervisor positions at Four Seasons properties in Egypt, where he helped open new hotels and implemented various service improvements. He has extensive training in guest service, leadership, and technology systems like Micros.
vikash profile new
This document contains a resume for Vikash Kumar Pandey seeking a position in the hospitality sector. It summarizes his skills and 9 years of experience working in hotel operations and food and beverage management in India and Oman. It also lists his educational qualifications including a diploma in hotel management and various professional courses. Personal details and references are provided at the end.
NANTONGO WAITRESS (1) (1)
Nantongo Juliet is a Ugandan national seeking a position that values innovation, teamwork and hard work. She has over 2 years of experience as a waitress and over 1 year of experience in customer service and front office roles. Her education includes a certificate in catering and hotel management from Makerere University Business School. She is fluent in English and proficient in Microsoft Office applications. Her skills include strong customer service abilities, multi-tasking, and dealing with difficult clients.
Resume Manbir Singh Yadav
Manbir Singh Yadav is seeking a career in the hospitality sector where he can utilize his skills and knowledge. He has over 8 years of experience in various housekeeping roles. His experience includes working as a GSE Housekeeping at Citrus Hotel Bhiwadi Rajasthan, GSA Housekeeping at Citrus Hotel Gurgaon, and as a Team Member Housekeeping at Peppermint Hotel Gurgaon. His responsibilities involved assisting guests, handling VIP guests, maintaining standards, training employees, and ensuring cleanliness. He is proficient in IDS and Protel hotel software and holds a 10th and 12th grade qualification from U.P Board.
Sumitra Chatterjee Resume
Sumitra Chatterjee is an Indian national seeking a position in hospitality management where she can gain experience and advance her career. She has over 5 years of experience in front desk operations at hotels in India, the UAE, and Abu Dhabi. Her education includes a B.S.C. in Hotel Management. She is fluent in English and proficient in Hindi and Bengali.
PRASHANT CURRICULLUM VITAE pdf
Prashant Seegu is seeking a role that allows him to learn and implement important aspects of hospitality. He has nearly 2 years of experience in various roles within the hospitality industry. He holds a BSC degree in Hotel and Hospitality Administration. He has received several awards for his work, including Gold Passport Star of the Year in 2013. His work experience includes roles at Hyatt Regency Chennai, Hyatt Amritsar, Holiday Inn New Delhi Aerocity, and currently at Hilton Shillim Estate Retreat and Spa, where he works as Duty Manager of the Front Office. His responsibilities have included shift supervision, night audits, lobby operations, reservations, and ensuring high quality customer service.
social profiler
Shiju B has over 12 years of experience in facilities management, housekeeping, and administration. He has held roles such as Housekeeping Coordinator at the Crowne Plaza Jeddah, where he oversaw housekeeping operations and ensured guest rooms met cleanliness standards. Shiju seeks a position utilizing his skills in operations management, team leadership, customer service, and ensuring compliance with health, safety, and quality policies.
Deron W - Resume
This document is a resume for Yilin (Deron) Wang. It summarizes his professional experience working in management roles in hotels in China and Australia, including as a Guest Service Manager and Front Desk Supervisor. It also lists his education, including a Master's Degree in Tourism and Hospitality from Griffith University. The resume highlights his customer service skills and achievements in upselling programs and training hotel staff.
Ahmed Hussein CV Updated
- Ahmed Hussein Yahia is seeking a leadership or management role in an international company.
- He has a Bachelor's degree in Tourism and Hotel Management from 2001 and additional qualifications including a Diploma in Business Administration from 2010 and a Master's degree in Business Management in 2015.
- His experience includes roles as Front Office Manager and acting Rooms Division Manager at Dessole Pyramisa Resort from 2011-2016 and as Assistant Front Office Manager at Hilton Luxor Resort from 2010-2011.
raghu 2016
Raghavendra Laxman Kattimani is a highly motivated Housekeeping Supervisor with over 12 years of experience in hospitality. He currently works as a Housekeeping Supervisor at Park Inn by Radisson in Oman. Kattimani has extensive experience managing housekeeping staff and ensuring guest rooms and public areas are always clean. He is skilled at forecasting staffing needs, scheduling duties, and motivating colleagues to provide superior customer service. Kattimani aims to fill management needs and strives for premises to be perfectly maintained under his supervision.
Hospitality management book
This document provides an index for a hospitality management book written by Gajanan Shirke. The index lists 65 topics that are covered in the book, ranging from space allocation for hotel projects, to food and beverage cost control, to guest service guidelines. Many of the topics provide checklists, rules, procedures, and suggestions for various aspects of hotel and restaurant management. Contact information is provided at the end for purchasing the full book.
fermila cv
Fermila Filomena D'Souza is seeking a challenging position applying her educational and management skills. She has a Bachelor's degree in Philosophy and Psychology from PES College of Arts and Science. She has over 10 years of work experience in customer service roles, including as a switchboard operator at Mediclinic City Hospital and receptionist at Feleo Motors. She also has experience working as a hostess at the Indego restaurant and as a telephone operator at Grosvenor House Hotel in Dubai between 2005-2009. She is proficient in English, Hindi, Konkani and has advanced computer skills including Microsoft Office.
Ararse Resume
Ararse Duresoabose has over 10 years of experience in customer service, sales, and nursing. She currently works as a Delivery Coordinator for E-max Electronics, where she manages sales orders and ensures timely delivery of goods to customers. Previously, she held roles such as Assistant Manager and Cashier at Bare Ladies Salon & Spa, Sales Manager for Family Shop Aira in Ethiopia, and Licensed Clinical Nurse at Nekemte Hospital in Ethiopia. She has strong communication, organizational, and problem-solving skills.
KHUSNHNOOD AHMED (1) (1)
This document contains the resume of Khusnhood Ahmed from Pakistan. It outlines his objective of seeking a dynamic career with growth opportunities, and includes his personal details like family, address, education and qualifications. It then details his professional experience as Assistant Front Office Manager and Front Office Supervisor at two hotels in Saudi Arabia. His roles and responsibilities in these positions involved overseeing front desk operations, supervising staff, ensuring high customer service standards, and more. His computer skills and additional experience as a Night Auditor and Receptionist are also summarized.
Seminario ahp hotel distribution ahp-hotrec
The document outlines 10 principles proposed by the hotel industry for hotel review sites. The principles are: 1) Editorial control of reviews; 2) Prevention of manipulation of reviews; 3) Ensuring quality of review site content and criteria; 4) Non-anonymous reviews; 5) Minimum number of reviews required; 6) Harmonization of rating scales. The principles aim to ensure reviews are from genuine guests, ratings are calculated accurately, and criteria are standardized across sites.
Quality Improvement in Service Industry
Total Quality Management (TQM) is an integrated organizational approach to delighting customers by continuously meeting and exceeding their expectations through improvement efforts across all processes. TQM requires communication and involvement from all organizational members and suppliers/customers. It originated from efforts to improve postwar Japanese industry and emphasizes continuous learning and improvement, employee empowerment, fact-based decision making, and customer focus. For services industries, implementing an effective TQM system requires commitment from management and staff to establish smooth business processes and satisfy customers.
GAP ANALYSIS & SERVQUAL
This document discusses service gaps and quality as measured by SERVQUAL. It defines a service gap as the difference between what a customer expects and what is delivered. Service quality is defined as a set of quality requirements across attributes like tangibles, reliability, responsiveness, assurance, and empathy. There are five potential gaps: not knowing customer expectations; having the wrong service standards; a service performance gap; promises not matching delivery; and expectations not matching experience. Reasons for the gaps include lack of marketing, communication issues, inadequate standards or control, and overpromising. SERVQUAL measures service quality across five dimensions based on customer expectations and actual experience.
service quality-models-ppt
This document discusses models of service quality including five dimensions of service quality: reliability, responsiveness, assurance, empathy, and tangibles. It describes seven service quality gaps that can occur between customer expectations and the services delivered. It provides prescriptions for closing these gaps such as learning customer expectations and ensuring service performance matches quality standards. The document also discusses hard and soft measures of service quality, return on quality, productivity in a service context, and measuring service productivity focusing on outcomes rather than just outputs.
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Prerna Resume
Prerna Vijaykumar Ghadge is seeking a position that utilizes her hospitality experience and skills. She has a Bachelor's degree in Hotel Administration and Catering from Merit Swiss Asian School of Hotel Management. Her relevant work experience includes positions at The Taj West End, Hotel Leela Palace Bangalore where she has worked in various areas including the executive lounge, reservations, guest relations, and as an Assistant Manager in the front office. She is proficient in Hindi, English, Gujarati and Marathi with strong computer skills.
Resume Manbir Singh Yadav
This resume is for Manbir Singh Yadav, who has over 10 years of experience in hospitality roles such as Guest Service Associate and Housekeeping Supervisor. He is currently working as a GSS at Citrus Hotel in Bhiwadi, Rajasthan and has previously worked in similar roles at hotels in Gurgaon. His responsibilities have included assisting guests, handling VIPs, room assignments, training staff, and ensuring cleanliness and maintenance standards are met. He has proficiency with IDS and Protel hotel software. Manbir holds a 10th grade degree from UP Board and a 12th grade degree also from UP Board.
SURAJ RESUME NEW
This document provides a summary of Suraj K.R Kochuparambil's work experience and qualifications. It outlines his 5 years of experience working in concierge and front office roles at hotels like Crowne Plaza Kochi, The Ritz Kollam, and Le Meridien Resort & Convention Centre Cochin. His roles included being a Concierge Team Leader, handling guest services like baggage handling and reservations, and ensuring cleanliness and order in hotel public areas. He has an academic background in hotel management and speaks English, Hindi, Tamil, and Malayalam.
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Rakesh Rojadia is applying for the Duty Manager position. He has excellent managerial, public relations, and customer service skills. He is able to handle complaints professionally, recognize areas needing improvement, and motivate staff. He is confident in his qualifications and hopes to demonstrate his skills in an interview.
ADEL HEGAZY RESUME DEC 2016
Adel Abou Bakr Hegazy has over 10 years of experience in food and beverage management roles at Four Seasons hotels. He is currently the Assistant Department Head at the Four Seasons Hotel Al Maryah Island in Abu Dhabi, United Arab Emirates, where he oversees service and operations at the fine dining restaurant and cafe. Prior to this role, he held several assistant manager and supervisor positions at Four Seasons properties in Egypt, where he helped open new hotels and implemented various service improvements. He has extensive training in guest service, leadership, and technology systems like Micros.
vikash profile new
This document contains a resume for Vikash Kumar Pandey seeking a position in the hospitality sector. It summarizes his skills and 9 years of experience working in hotel operations and food and beverage management in India and Oman. It also lists his educational qualifications including a diploma in hotel management and various professional courses. Personal details and references are provided at the end.
NANTONGO WAITRESS (1) (1)
Nantongo Juliet is a Ugandan national seeking a position that values innovation, teamwork and hard work. She has over 2 years of experience as a waitress and over 1 year of experience in customer service and front office roles. Her education includes a certificate in catering and hotel management from Makerere University Business School. She is fluent in English and proficient in Microsoft Office applications. Her skills include strong customer service abilities, multi-tasking, and dealing with difficult clients.
Resume Manbir Singh Yadav
Manbir Singh Yadav is seeking a career in the hospitality sector where he can utilize his skills and knowledge. He has over 8 years of experience in various housekeeping roles. His experience includes working as a GSE Housekeeping at Citrus Hotel Bhiwadi Rajasthan, GSA Housekeeping at Citrus Hotel Gurgaon, and as a Team Member Housekeeping at Peppermint Hotel Gurgaon. His responsibilities involved assisting guests, handling VIP guests, maintaining standards, training employees, and ensuring cleanliness. He is proficient in IDS and Protel hotel software and holds a 10th and 12th grade qualification from U.P Board.
Sumitra Chatterjee Resume
Sumitra Chatterjee is an Indian national seeking a position in hospitality management where she can gain experience and advance her career. She has over 5 years of experience in front desk operations at hotels in India, the UAE, and Abu Dhabi. Her education includes a B.S.C. in Hotel Management. She is fluent in English and proficient in Hindi and Bengali.
PRASHANT CURRICULLUM VITAE pdf
Prashant Seegu is seeking a role that allows him to learn and implement important aspects of hospitality. He has nearly 2 years of experience in various roles within the hospitality industry. He holds a BSC degree in Hotel and Hospitality Administration. He has received several awards for his work, including Gold Passport Star of the Year in 2013. His work experience includes roles at Hyatt Regency Chennai, Hyatt Amritsar, Holiday Inn New Delhi Aerocity, and currently at Hilton Shillim Estate Retreat and Spa, where he works as Duty Manager of the Front Office. His responsibilities have included shift supervision, night audits, lobby operations, reservations, and ensuring high quality customer service.
social profiler
Shiju B has over 12 years of experience in facilities management, housekeeping, and administration. He has held roles such as Housekeeping Coordinator at the Crowne Plaza Jeddah, where he oversaw housekeeping operations and ensured guest rooms met cleanliness standards. Shiju seeks a position utilizing his skills in operations management, team leadership, customer service, and ensuring compliance with health, safety, and quality policies.
Deron W - Resume
This document is a resume for Yilin (Deron) Wang. It summarizes his professional experience working in management roles in hotels in China and Australia, including as a Guest Service Manager and Front Desk Supervisor. It also lists his education, including a Master's Degree in Tourism and Hospitality from Griffith University. The resume highlights his customer service skills and achievements in upselling programs and training hotel staff.
Ahmed Hussein CV Updated
- Ahmed Hussein Yahia is seeking a leadership or management role in an international company.
- He has a Bachelor's degree in Tourism and Hotel Management from 2001 and additional qualifications including a Diploma in Business Administration from 2010 and a Master's degree in Business Management in 2015.
- His experience includes roles as Front Office Manager and acting Rooms Division Manager at Dessole Pyramisa Resort from 2011-2016 and as Assistant Front Office Manager at Hilton Luxor Resort from 2010-2011.
raghu 2016
Raghavendra Laxman Kattimani is a highly motivated Housekeeping Supervisor with over 12 years of experience in hospitality. He currently works as a Housekeeping Supervisor at Park Inn by Radisson in Oman. Kattimani has extensive experience managing housekeeping staff and ensuring guest rooms and public areas are always clean. He is skilled at forecasting staffing needs, scheduling duties, and motivating colleagues to provide superior customer service. Kattimani aims to fill management needs and strives for premises to be perfectly maintained under his supervision.
Hospitality management book
This document provides an index for a hospitality management book written by Gajanan Shirke. The index lists 65 topics that are covered in the book, ranging from space allocation for hotel projects, to food and beverage cost control, to guest service guidelines. Many of the topics provide checklists, rules, procedures, and suggestions for various aspects of hotel and restaurant management. Contact information is provided at the end for purchasing the full book.
fermila cv
Fermila Filomena D'Souza is seeking a challenging position applying her educational and management skills. She has a Bachelor's degree in Philosophy and Psychology from PES College of Arts and Science. She has over 10 years of work experience in customer service roles, including as a switchboard operator at Mediclinic City Hospital and receptionist at Feleo Motors. She also has experience working as a hostess at the Indego restaurant and as a telephone operator at Grosvenor House Hotel in Dubai between 2005-2009. She is proficient in English, Hindi, Konkani and has advanced computer skills including Microsoft Office.
Ararse Resume
Ararse Duresoabose has over 10 years of experience in customer service, sales, and nursing. She currently works as a Delivery Coordinator for E-max Electronics, where she manages sales orders and ensures timely delivery of goods to customers. Previously, she held roles such as Assistant Manager and Cashier at Bare Ladies Salon & Spa, Sales Manager for Family Shop Aira in Ethiopia, and Licensed Clinical Nurse at Nekemte Hospital in Ethiopia. She has strong communication, organizational, and problem-solving skills.
KHUSNHNOOD AHMED (1) (1)
This document contains the resume of Khusnhood Ahmed from Pakistan. It outlines his objective of seeking a dynamic career with growth opportunities, and includes his personal details like family, address, education and qualifications. It then details his professional experience as Assistant Front Office Manager and Front Office Supervisor at two hotels in Saudi Arabia. His roles and responsibilities in these positions involved overseeing front desk operations, supervising staff, ensuring high customer service standards, and more. His computer skills and additional experience as a Night Auditor and Receptionist are also summarized.
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The document outlines 10 principles proposed by the hotel industry for hotel review sites. The principles are: 1) Editorial control of reviews; 2) Prevention of manipulation of reviews; 3) Ensuring quality of review site content and criteria; 4) Non-anonymous reviews; 5) Minimum number of reviews required; 6) Harmonization of rating scales. The principles aim to ensure reviews are from genuine guests, ratings are calculated accurately, and criteria are standardized across sites.
Quality Improvement in Service Industry
Total Quality Management (TQM) is an integrated organizational approach to delighting customers by continuously meeting and exceeding their expectations through improvement efforts across all processes. TQM requires communication and involvement from all organizational members and suppliers/customers. It originated from efforts to improve postwar Japanese industry and emphasizes continuous learning and improvement, employee empowerment, fact-based decision making, and customer focus. For services industries, implementing an effective TQM system requires commitment from management and staff to establish smooth business processes and satisfy customers.
GAP ANALYSIS & SERVQUAL
This document discusses service gaps and quality as measured by SERVQUAL. It defines a service gap as the difference between what a customer expects and what is delivered. Service quality is defined as a set of quality requirements across attributes like tangibles, reliability, responsiveness, assurance, and empathy. There are five potential gaps: not knowing customer expectations; having the wrong service standards; a service performance gap; promises not matching delivery; and expectations not matching experience. Reasons for the gaps include lack of marketing, communication issues, inadequate standards or control, and overpromising. SERVQUAL measures service quality across five dimensions based on customer expectations and actual experience.
service quality-models-ppt
This document discusses models of service quality including five dimensions of service quality: reliability, responsiveness, assurance, empathy, and tangibles. It describes seven service quality gaps that can occur between customer expectations and the services delivered. It provides prescriptions for closing these gaps such as learning customer expectations and ensuring service performance matches quality standards. The document also discusses hard and soft measures of service quality, return on quality, productivity in a service context, and measuring service productivity focusing on outcomes rather than just outputs.
Quality Assurance & Control
The document discusses quality assurance and control. It emphasizes the importance of quality assurance and control in improving customer satisfaction and conforming to specifications. It outlines several key aspects of quality assurance including quality planning, assurance, and control. It also discusses how to integrate quality assurance with customer satisfaction and conformance to requirements.
Basic Six Sigma Presentation
The document provides an overview of Six Sigma, including:
1) It defines Six Sigma as a methodology for continuous improvement and creating high quality products and processes using statistical tools.
2) It discusses the origins and growth of Six Sigma at Motorola and GE in the 1980s-1990s.
3) It describes the DMAIC methodology used for process improvement projects and the roles of Master Black Belts, Black Belts, and Green Belts in a Six Sigma organization.
QUALITY ASSURANCE
Quality Assurance is of Tremendous Importance in Pharma and Health care sector.
A brief of that is try to explain here..
A Trust of the Customer on Product is solely based on the Effective QA
Servqual model
This document discusses the SERVQUAL model, which is a framework for measuring service quality. It was developed in the 1980s and measures service quality across five dimensions: reliability, assurance, tangibles, empathy, and responsiveness. The document explains the five gaps in service quality as identified by the SERVQUAL model and provides examples. It also discusses criticisms of the model and how organizations can use it to measure customer expectations and perceptions over time to improve service quality.
Service quality
This document discusses improving service quality and productivity. It defines service quality and describes tools for measuring it, including SERVQUAL. The Gaps Model identifies seven gaps between customer expectations and perceptions and how to address them. Key tools for measuring and improving productivity are also outlined, such as fishbone diagrams, Pareto charts, blueprinting, and Six Sigma. Both soft and hard measures are important for quality, and strategies like process redesign and customer involvement can boost productivity.
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RUSHDI PROFESSIONAL RESUME 2016
Mohamed Shiham Rushdi has over 20 years of experience in hospitality management, including roles as Food and Beverage Manager and Operations Manager. He is currently working as Operations Manager at Abu Dhabi National Hotels - Compass, where he is responsible for day-to-day operations, guest satisfaction, staff management, and ensuring compliance with health, safety, and environmental standards. Rushdi has a diploma in hotel management and qualifications in food hygiene and safety systems. He aims to take on greater leadership challenges and utilize his expertise to drive business success.
Duties and resposibilities
The document outlines the duties and responsibilities of several hospitality roles, including:
- A Guest Service Manager who plans training, supervises employees, ensures quality standards and guest satisfaction.
- An Operations Manager who uses hotel resources to maximize guest satisfaction and revenue through marketing, staff training, and developing the brand.
- An Operations Supervisor who leads a team providing luxury butler service, handles VIP guests, and oversees special events.
- Additional roles of a Butler, Private Assistant, and Receptionist with responsibilities like guest services, room service, activities coordination, and front office operations.
Rudra Profile
Rudragouda R. Awaradi is a rooms division manager with over 15 years of experience in hotel management. He has managed rooms divisions for various hotels in India and has experience in pre-openings. He is seeking new opportunities to utilize his skills in rooms management and grow his career in the hospitality industry.
My CV
I Nyoman Kariana is an experienced hospitality professional from Bali, Indonesia seeking a job that provides growth, excellence, and satisfaction. He has over 15 years of experience in hotel and villa operations management, including his current role as Operational Manager and Marketing at D'Djabu Hotel Seminyak. He holds education in hospitality management and has strong skills in budgeting, team leadership, and achieving customer satisfaction.
CV - Goh Jie Sheng - Jason
This document contains the resume of Goh Jie Sheng Jason, who has worked in housekeeping roles at Traders Hotel Kuala Lumpur since 2013. He is currently the Housekeeping Service Manager. His experience includes training staff, developing standard operating procedures, inspecting rooms, and managing daily housekeeping operations to ensure high cleaning standards. He has also taken on additional responsibilities such as food hygiene administration and being an internal auditor for the hotel's environmental, safety, and health programs. Goh aims to continue growing professionally and utilizing his skills to benefit his employer.
RUSTAM SEKHON CV
Rustamjit Singh Sekhon is a hotel and hospitality professional with over 15 years of experience in front office management roles. He has worked at several major hotel chains in India, including ITC Hotels, Radisson Blu, and Sheraton. Currently, he is the Front Office Manager at Radisson Blu Hotel in Amritsar. He has a bachelor's degree in tourism studies and a postgraduate diploma in hospitality management. His skills include operations management, customer service, business development, and strategic planning. He is seeking a new challenging role to further utilize his experience.
Chapter 3
Here are the answers to the questions:
1. Policies outline the overall intentions and direction of an organization as related to quality. Procedures provide specific directions on how to fulfill quality requirements and implement the quality policy.
2. Procedures are similar to work instructions but provide more overview, while work instructions provide very specific step-by-step directions on how to perform a work task or activity.
3. Corrective action is taken to eliminate the cause of a detected nonconformity or other undesirable situation. Preventive action is taken to eliminate the causes of potential nonconformities or other undesirable potential situations. Corrective action responds to something that has already happened, while preventive action anticipates something that
Srinivas Chowdary C.V
This document contains a resume for Srinivas Chowdary. It summarizes his work experience as an Assistant Food and Beverage Manager from June 2016 to present at Fusion 9 Hospitality Pvt. Ltd. and from July 2015 to June 2016 at Smaaash Entertainment Pvt. Ltd. It also lists his previous roles as Assistant F&B Manager, Restaurant Manager, and Guest Service Supervisor. Key responsibilities included managing all aspects of F&B operations, maintaining high customer service standards, and handling a team of staff members. His education includes a diploma in hotel management and certifications in supervision, wine training, and butler training.
Olivera CV
Olivera Oliviera has over 20 years of experience in housekeeping roles with international hotel chains. She is currently seeking a suitable executive housekeeper position that allows professional and personal development. Her experience includes pre-opening roles, team management, budgeting, and ensuring cleanliness and guest satisfaction standards are met. She holds qualifications in commerce from Delhi as well as professional training certificates in supervision, leadership, and sustainability.
Pavan Kumar CV
This document contains a summary of an individual's qualifications and experience working in food and beverage management roles over the past decade. The individual has extensive experience in quality control, strategic planning, staff management, and guest relations. They currently hold the role of Assistant Restaurant Manager at a five-star hotel in Abu Dhabi, where responsibilities include achieving budgets, planning targets, managing staff, and ensuring high guest satisfaction. Prior experience includes roles as Food and Beverage Supervisor and Team Leader at other luxury hotels in Dubai, Vancouver, and India.
prof of nae 2
Norman Eridao has over 30 years of experience in hotel management. He currently works as the Executive Housekeeper at Crown Regency Resort and Convention Center in Boracay, Philippines. Previously he has held various leadership roles such as Resident Manager, Assistant Operations Analyst, and Assistant Executive Housekeeper at hotels in the Philippines, Pakistan, Egypt, and Saudi Arabia. His responsibilities have included overseeing housekeeping, budgeting, staff management, and ensuring quality customer service.
prof of nae 2
Norman Eridao has over 30 years of experience in hotel management. He currently works as the Executive Housekeeper at Crown Regency Resort and Convention Center in Boracay, Philippines. Previously he has held various leadership roles such as Resident Manager, Assistant Operations Analyst, and Assistant Executive Housekeeper at hotels in the Philippines, Pakistan, Egypt, and Saudi Arabia. His responsibilities have included overseeing housekeeping, budgeting, staff management, and ensuring quality customer service.
su
Keshab Malla is a housekeeping supervisor and departmental trainer seeking a front line role in housekeeping. He has over 15 years of experience in housekeeping management roles in Dubai, Abu Dhabi, Saudi Arabia, and Bahrain. Currently he is the housekeeping supervisor and trainer at Millennium Plaza Hotel in Dubai where he oversees cleanliness and ensures rooms meet standards. He has a certificate in hotel management from Nepal and additional training in housekeeping systems, procedures, and guest services.
Hotel Operations Consultancy
Choose a Hotel Consultant that has skills with Industry Background & Can help you with your Business
Aum Consultants is a full-service Hotel & Resort Project & Management Consulting Company. The company consults Business Hotels, Boutique Hotels, Budget Hotels, Theme Resorts, Camping Resorts, Clubs, Theme Restaurants, Conference & Banquet Halls & so on and deliver clients with the result driven Hospitality Management Services in all areas of Hotels. In a nutshell, from Concept to Commissioning.
We provide a detailed Consultancy in Hotel Project Technical Planning and ensure the delivery of optimum returns on the investment. Our focused attitude ensures leverage of hotel assets, greater occupancy, and enhanced levels of service quality and operational performance.
Aum Consultants was founded on the principle that consultants should deliver sustainable and measurable results—not just reports & lots of paperwork to our clients. We believe a consulting firm should be more than an advisor. Our approach to consulting is to deliver enduring results for our clients and build lasting relationships with them. We look at each organization from the Chief Executive's perspective and care for our clients' businesses as our own. We align our incentives with their objectives, meaning that we prosper only if our clients prosper. Our recommendations are individually tailored for each client’s situation.
CV Ayush Saraf
Currently, I am working with the Evolve Back Resorts Coorg & Kabini, Karnataka India.
I am the Learning & Development / Training Sr. Executive.
I am looking forward for better opportunities to build and enhance my career path.
I am looking forward to join an esteemed organisation in the Training department.
UPDATED RESUME new feb 17 (1) (1)
S. Venkata Ramana has over 15 years of experience in food and beverage management and hotel operations. He is currently the Food and Beverage Manager at Compass Group India Support Pvt Ltd, where he oversees budgeting, team liaisons, project management, risk analysis, menu engineering, staff development, and cost control. Previously, he held roles such as Assistant F&B Manager and Unit Manager abroad. He has strong skills in operations management, guest relations, staff management, training, purchasing, and inventory management.
Abhimanyu Roy Updated Resume
The document is a curriculum vitae for Abhimanyu Roy that outlines his 17 years of experience in hospitality management. It summarizes his qualifications including three MBA degrees and lists his areas of expertise as profit center management, business administration, and customer service management. It also provides a career profile summarizing his roles and responsibilities at several hotels and resorts in India and Europe, demonstrating his experience in operations management, food and beverage management, and pre-opening hotel projects.
Vishesh arya
Vishesh Arya is a professional with over 11 years of experience in front office operations, reservations, and revenue management in the hospitality industry. He has extensive experience as a front office manager and duty manager at various hotels in India. His expertise includes controlling daily performance, managing rates and inventory, monitoring competitors, and implementing strategies to maximize revenue and occupancy. He is proficient in PMS systems, channel managers, booking engines, and tools like MS Word and Excel. Arya holds a PG Diploma in Hotel Management and Bachelor's in Commerce. He is seeking a new position with an expected gross salary of INR 58,000.
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Quality Assurance Workshop Training
- 1. JOIN US! Workshop Training... "Quality Assurance for Hotels, Resorts, Villas & Serviced Apartments" Season 7th In Bali Island By Monang Marbun, SE (Author: Manajemen Mutu Perhotelan) WHO SHOULD ATTEND? Owners, GMs, RMs, All HODs, Asst., & SPV We train and learn your team to checklist all areas: - Health & Safety - Exterior Checklist - Housekeeping Audit - Bed & Bath Room Checklist - Concierge Service Audit - Reception Service Audit - FO Room Sales Control Audit - Reservation Assessment - Breakfast Checklist - Restaurant & Bar Checklist - Restaurant & Bar Service Audit - Room Service Audit - Kitchen & Staff Facilities Checklist - MICE Overview Quality Assurance is a set of proactive activities intended to ensure that physical property, the Hotel's products and Hotel's services will meet the Guest needs and expectations consistently. Key Objective - Understand the meaning of Quality, and Quality Hotel Management. - To process and measure from the products & services that analyzed by Internal or External of QA as well as from Guest Comments. - To build QA Team in each Department and Independence Team. - To measure performance & competence of Department which scored by QA Assessments. - To analyze, learning how use the application of QA Checklist Assessments. Day 1 (Lecture & Exercise) - Understanding of Quality of Hotel Management. - To Manage the Quality. - To Implement the QA Programs.
- 2. Day 2 (Lecture & Exercise) - To learn the application of Reservation & Reception Assessments. - To measure from Internal or External of QA Assessments. - Hotel Checklist Application Assessments. - M.I.C.E Application. - To give the Quality of Services. - Guest Comments. - Closing - Action Plan VENUE @ Patra Jasa Hotel Bali 14 - 15 August 2014 08.30am - 17.00pm INVESTMENT @ Rp 3.000.000,- Included: - 2xlunch, 4xCB. - QA Handbook. - Checklist Tools. - Certificate. Special Room Rate for Participants Rp 950.000,- /Nite (Inc b'fast) Bonus: (FREE) Soft Copy Hotel Accounting System Control Modules (value 2Jt) Early Bird: Disc 10%, Reg. & Paid before: 25th of July 2014 All trainees will get: QA Handbook, Certificate, CD Checklist. REGISTER Monang Marbun, SE bbm: 29AC6F43 ✆ 081276858695 www.mm-hospitality.com