Shiju B has over 12 years of experience in facilities management, housekeeping, and administration. He has held roles such as Housekeeping Coordinator at the Crowne Plaza Jeddah, where he oversaw housekeeping operations and ensured guest rooms met cleanliness standards. Shiju seeks a position utilizing his skills in operations management, team leadership, customer service, and ensuring compliance with health, safety, and quality policies.

1. SHIJU B
Amritha Kripa, Vengara (P. O), Kannur (Dist), Kerala – 670305, India
Phone: + 91 7025713465; Email: shijubal77@gmail.com
HEADLINE
HOUSEKEEPING & FACILITIES / ADMINISTRATION PROFESSIONAL
SUMMARY
I am a competent & result-oriented professional offering 12+ years in delivering optimal results across
General Administration, Facility Management, Housekeeping, Vendor Management, Hospitality
Management, Team Management, Operations, Maintenance, Guest Servicing Operations & Cost
Optimization; I have demonstrated ability in implementing polices to promote & protect hygiene, health,
safety, security & quality of the work life, the environment & organizational effectiveness.
I possess experience in managing the financial aspects of Housekeeping functions including budgeting,
inventory management, reporting, etc. Can also drive customer relations, plan and execute operations to
ensure sufficient supplies on the guest floors, check cleanliness of corridors, stairwells and Linen Closets,
manage guest requests, complaints and feedbacks to enhance profitability and business volumes. Owing to
my strong leadership and relationship building skills, I have created and led high caliber teams that
successfully meet and exceed company objectives. The outcome has been a steady rate of success in
maximizing corporate performance, driving growth and generating revenues.
Gained hands on experience in assuring good physical upkeep, condition of buildings & housekeeping
equipment & also skilled in planning & management of facilities for the office across functions, process &
levels & steering operations for quality service & profitability & observance of service standards &
rationalizing operational costs to limit them within budgetary parameters. With my multitude of
competencies & cross functional work experience, I am confident to carry forward any company’s vision &
objectives with sufficient ease by using my analytical, administrative & managerial skills.
SKILLS
Hospitality• F & B • General Administration • Coordination Skills • Manpower Management • Resource
Management • Facilities Management • Operations • Relationship Management
EXPERIENCE
Company Name – CROWNE PLAZA JEDDAH (INTERCONTINENTAL HOTEL GROUPS), JEDDAH, KINGDOM OF SAUDI
ARABIA, Sept’09 – Oct’15
Title – Housekeeping Coordinator - Housekeeping Department
Description -
 Inspected the work of the team of Room Attendants and House Attendants responsible for the
cleaning and upkeep of a specific area of the hotel.
 Scheduled work to be done daily, collect room and floor status sheets for assigned work areas.
 Monitored each Room Attendant’s daily progress. Inspected completed rooms to assure that all
standards have been met.
 Responsible for maintaining hygienic surroundings by managing Housekeeping activities on the floor

2.  Assured that Housekeeping staff follows established safety regulations in the use of equipment &
supplies at all times. Ensured activities in compliance of legislation and regulatory requirements in the
department
 Maintained & controlled uniform needs for departmental staff. Requisite all Housekeeping supplies
and equipment and maintained adequate inventory levels to provide a clean, safe and comfortable
environment
 Coordinated, monitored & responded to requests promptly and according to policies.
 Maintained the care and use of housekeeping supplies and equipment like linen, chinaware and
glassware.
 Performed regular inspections for sanitation, order, safety and proper performance of assigned
duties
 Assisted in managing deep cleaning projects and housekeeping staff during unanticipated rush
periods
 Supervised inventory of the rooms and assigned them to housekeeping staff. Finalized reports;
verified status reports and reported status of all assigned rooms.
Company Name - MOBILE ZONE BUSINESS GROUP NEELESHWAR, KASARGOD, INDIA, Jun’05 – Nov’08
Title – Sales Executive cum Customer Care Officer
Company Name - PRIYADARSHINI HOSPITAL & DEEPA NURSING HOME KANHANGAD, KASARGOD, INDIA,
Oct’02 – May’05
Title – Reception In-Charge
EDUCATION/ CERTIFICATIONS
B.Com, 1999
University of Calicut, 50%
Class XII, 1995
Tamil Nadu State Board of Education, 78.5%
Class X, 1993
Central Board of Secondary Education, 40%
IT Skills
MS Office & Internet Applications