Keshab Malla is a housekeeping supervisor and departmental trainer seeking a front line role in housekeeping. He has over 15 years of experience in housekeeping management roles in Dubai, Abu Dhabi, Saudi Arabia, and Bahrain. Currently he is the housekeeping supervisor and trainer at Millennium Plaza Hotel in Dubai where he oversees cleanliness and ensures rooms meet standards. He has a certificate in hotel management from Nepal and additional training in housekeeping systems, procedures, and guest services.

1. Keshab Malla
Email – keshabmalla@yahoo.com
keshab.malla@gmail.com
Contact No - 00971 50 4726117
CAREER OBJECTIVE
To be in the front line of a Housekeeping Department where I can create an atmosphere that delivers a product and
service that exceeds all guest expectations.
Professional Experience
Millennium plaza hotel Dubai 2015-till date Housekeeping supervisor & Departmental Trainer.
 Responsible for cleanliness, orderliness and appearance of the entire hotel.
 Ensure that rooms are made as per company standard.
 Prepare Annual Housekeeping Budget and cost control system.
 Organize inventories with Accounts and general store for linen, uniform and fixed assets.
 Pay particular attention while organizing pest eradication activities.
 Develop and implement Housekeeping systems and procedures.
 Assist purchase department in selecting suppliers for items related to Housekeeping.
 Plan, control and supervise horticultural activities.
 Attending and resolving guest complaints.
 Verification of supplies consignments.
 Organize on-the job training and evaluate its effectiveness.
 Approval of the Functional Manual of the department.
 Recommend recruitment of new personnel.
 Co-ordinate the day to day Housekeeping operations with all of the Housekeeping Supervisors.
 Carry out daily briefing with the team.
 Procurement of all Housekeeping supplies & amenities.
 Departmental inventories including guest roomamenities & linen.
 Roster assignment.
 Vacation management.
 Payroll management.
 Deep cleaning planning for guest room and update to executive housekeeper.
 Planning for monthly training topic for team member.
 Cross departmental communication with Front Office, F&B, and Recreation.
 In the absence of Assistant Executive Housekeeper take charge of the department.
Sheraton Abu Dhabi Hotel & Resort 2013 - 2015 Office Coordinator
To gain further knowledge with in Housekeeping I was transferred to Office Coordinator to develop a wider understanding of all
the departmental administration responsibilities in October 2013.
 Co-ordinate the day to day Housekeeping operations with all of the Housekeeping Supervisors .
 Daily room assignments for all room attendants.
 Carry out daily briefing with the team.
 Procurement of all Housekeeping supplies & amenities.
 Departmental inventories including guest roomamenities & linen.
 Roster assignment.
 Departmental Star Guest Champion.
 Vacation management.
 Payroll management.

2. Sheraton Abu Dhabi Hotel & Resort 2012 to 2013 Housekeeping Supervisor
 Responsible for a team of 8 Room Attendants.
 Maintained cleanliness standards through following ABC of Housekeeping inspections .
 Planning and implementing cleaning schedules.
 Training and development of team members.
 Coordinate with Engineering to maintain the condition of guest rooms .
 Supervision and implementing service standards.
 Knowledge to train team member how to do grinding and crystallizing marble floor.
Hotel Rosewood Corniche Jeddah (KSA) 2009 to 2012 Housekeeping Supervisors
 Maintained cleanliness standards.
 Training and development of team members.
 Maintain open communications with Engineering.
 Room allocation.
Hotel Sea Shell Bahrain 2007 to 2009 Housekeeping Supervisor
 Taking charge of a section of guest rooms.
Millennium Hotel Sharjah 2002 to 2004 Housekeeping Room Boys
 Promoted to Senior Room Attendant in January 2006.
Training Courses
 Discovery Nepal Pvt.Ltd. Hotel Management and Tourism Technology Awarded Certificate with 85% mark
(06.04.2000 to 06.06.2000)
 Social Skill of Customer Care and Complaint Handling by Millennium Hotel Sharjah.
 Telephone Techniques (HOW MAY I HELP U) Standard of Hospitality Industry by Training Course & Millennium
Hotel.
 Taken training of Linen Room and Laundry Room.
 Chemical Using Product Calls by Ecolab (Dubai).
 First Aid & Safety Training Course at Hotel Sea Shell Bahrain.
 Departmental trainer at millennium plaza hotel.
Achievements
 Customer Care and Complaint Handling awarded in 2004.
 Certificate of Appreciation by various guests.
Computer Skills
 MS Office, Network, Adobe Photoshop,Designing,Editing.
Hobbies
 Playing soccer, meeting new people, listening to music, Photoshop.
Certificates and Awards
 Appreciation of Millennium Hotel Sharjah UAE as Pre-Opening Team.
 Nominated for Employee of the Month six times.
 Appreciation letter from executive housekeeper.
 Departmental trainer at millennium plaza hotel Dubai.
Education
Academic Education Institution
S.L.C. (School Living Certificate) Passed Bright Future English Boarding in Tanhun (HMG Government of
Nepal) in 1997

3. PersonalDetails
Full Name Keshab Malla
Current Address Tharpu Bazzar, 3, Tanhun Gandaki Zone, West Nepal.
Date of Birth 09-12-1982.
Nationality Nepali.
Passport Details
Passport Number
Date of Issue
Date of Expiry
Place of Issue
Language known
Marital Status
Gender
07640926.
17-07-2014.
16-07-2024.
Tanhun .
English, Hindi, Nepali.
Married.
Male.
Reference
 Ms.Zoe Cooper – Executive Housekeeper – Sofitel Abu Dhabi- +971503339876.
 Ms.Lavinia -Executive.Housekeeper –Millennium Plaza Hotel Dubai- +971567431203.