Kelvin Dudley has over 20 years of experience in customer service, property management, and banking. He currently works as an Assistant Property Manager for Ebenezer Primm Towers, where he oversees maintenance staff, processes payments, and coordinates events for residents. Previously, he worked as a Doorman and Service Officer at Citibank, where he assisted customers with accounts and resolved any issues. He has a Bachelor's degree in Business Management.

1. KELVIN R. DUDLEY
823 DOBSON APT 3S EVANSTON, IL 60202
kelvindudley1980@yahoo.com
847.864.2814
SUMMARY OF QUALIFICATIONS
Experienced Professional with a strong background in Customer Service, Organizing, Team Building, Problem-Solving, and
Customer Relations. Known for the ability to develop and implement programs to increase client relations and sales.
PROFESSIONAL EXPERIENCE
Assistant Property Manager, Ebenezer Primm Towers, Evanston, IL (June 2013- Presently)
 Monitor and oversee the maintenance staff ondailywork orders.
 Process rental payments and initiate bankdeposits.
 Manage application process and the recertificationof existing residents incompliance withGovernment rules.
 Coordinate weeklyandmonthlyevents for resident’s awareness andentertainment.
 Effectivelycommunicate withowners, management, corporate office, residents and contractors to complete building
wide projects as needed.
Accomplishments
 Implemented 1st ever Primm Towers Expo
 Reduced Annual Unit Inspection Housekeeping Violations
 Decreasedoutstandingresident ledgers
 Proactivelywork with communityvolunteers andorganizations to enhance resident happiness and dailylife
Doorman, 1420 Condo Association, Wilmette, IL (October 2008-June-2013)
 Assistedresidents and guests entering andexitingbuilding.
 Handledthe intake of packages andshipment entering buildingdockarea.
Service Officer, Citibank, Evanston, IL (March 1997-April 2008)
 Establishedand cultivated relationships with Walk-in customers to opennew accounts, processedloans.
 Effectivelycommunicatedwith all backoffice support areas as well as management to resolve all customer issues
both immediate andescalated.
 Efficientlyhandled all client requests (ATMcards, title changes, account linkingandwire transfers).
 Ensured all bankdocuments and reports were inaccordance withaudit compliance.
 Openedandclose branchoffice on dailybasis.
 Promoted bankproducts successfullyat offpremise seminars, andproactivelyeducated clients withinthe branchto
identifyandsupport mortgage, investment andbusinesspartners.
 Accuratelyperformed Teller transactions to over 100 Citibank customers daily.
 Promoted bankproducts successfullyat offpremise seminars to identifyandsupport mortgage, investment and
business partners.
 Traveledto North Shore Citibanklocations to supplement staffing needs.
 CoachedandTrainedTeller Staff.
 Coordinated monthlyevents to promote communityservice and promote Citibank products.
 AnnuallyimplementedEvanstonBranchService Plans that decreasedBranch Attrition.
Accomplishments
 Las Vegas travel team member that trainednew bankmerger staff andsetupnew offices.
 Selected to startup newBranchconcept in Sears Store (sales, customer service anddayto operations.
 Receivedcompanyrecognitionfor Outstanding Sales andCustomer Service Support.
 Initiatedemployee recognitionprogramfor EvanstonBranch.
Assistant Department Manager, Marshall Field’s, Chicago, IL (October 1991-February-1997)
 Managedyoung Mens Department withannual sales over One Milliondollars.
 Preparedemployee workschedules andmonthlysales forecast.
 Communicatedwith management, merchandise buyers and planners onmerchandise selections andpromotions.
 Performedallaspects ofcustomer service: assistingwith purchases and resolving shippingandbillingconcerns.
Accomplishments
 Field’s Finest recipient
 Social ActionCommittee Member
EDUCATION
Bachelors of Science, Business Management, Jackson State University, Jackson, MS