1. 1500 Nandina Dr.
#433
Arlington, TX 76014
Phone 817.466.8293
E-mail lessee8@outlook.com
Lessee Mason
Objective Being a result focused professional with over 15 years of experience in
customer service and sales support functions, in fast paced, high volume
environments. Investigating and resolving a wide array of customer
inquiries and complaints to ensure the highest level of satisfaction. I have
excellent communication and interpersonal skills.
Education 1975 Linden McKinley Columbus, OH
High School Diploma
• A-B Honor roll
Awards received Principals Award, Stenography completion and clerical
Work experience JP Morgan Chase
CUSTOMER CARE REPRESENTATIVE
ESCALATIONS REPRESENTATIVE
4501 New York Ave Arlington TX 76014
7/15/2002 -5/5/2015 1-800-935-9935
Call center environment, Inbound calls, taking care of customers
checking/savings and CD accounts. Maintain high quality of
service with customers working Supervisor queue assisting,
representatives who transfer calls to resolve escalations.
As well as assisting customers with their
questions concerning their accounts.
Page 2 of 2
Resume - Lessee Mason

2. PROVIDIAN FINANCIAL
POSITION UNDERWRITER
3000 E. Arbrook Blvd., Arlington TX 76014
10//25/1999-02/22/2002 817-471-0444
Call center environment, servicing credit card customers.
Responsible for decision making of account approvals, lines of
credit, sorting mail, running credit reports and setting up new
credit card accounts.
Work experience DILLARDS
FURNITURE SALES, CASHIER CLERK, INVENTORY
300 Pioneer Parkway Arlington, TX 76010
11/05/1997-10/16/1999 817-649-0782
Handling substantial amounts of money and helping customers
while managing inventory.
Page 2 of 2
Resume - Lessee Mason