1. JOSH ABSHER
1930 E Powell Ave ∙ Evansville, IN 47714 ∙ 812-589-2292 Cell ∙ absherjoshua@gmail.com
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ADMINISTRATION SPECIALIST
10 Years of Exceptional Performance
10 years of successfulmanagement, sales,collections and security and fraud leadership commission based
experience. Consistently achieve top ranked performance in every position by bringing revenues and profits to new
heights. Expert in customer and business communications and consultation regarding charge off collections,
consolidation loan sales,second mortgage short sales and security and fraud prevention for customers and
businesses. Strong written and verbal communication with customers, third party businesses and management on all
levels. Resilient and professional in high pressure situations. Excellent interpersonal skills, able to build and sustain
effective customer and partner relationships. Additional areas of expertise include:
●Consultative/Solution Managing ●Litigation/Bankruptcy Efficient
●Strategic Competitive Negotiation ●Consultative/Solution Fraud Investigation
●FDCPA/CFPB Quality Trained ●National Debt Account Management
PROFESSIONAL EXPERIENCE
SPRINGLEAF FINANCE - EVANSVILLE, IN
ADMINISTRATION SPECIALIST - ARC, EVANSVILLE, IN July 2015 - Present
 Assist Department Manager-Help Manage all aspects of Risk and Analyst of Two Collection Call
Centers For Meeting and Exceeding Department Goals among 45 Agents
 Proficient in Microsoft Excel for Multiple Risk, Goal and Analysis Collection Reporting via
MasterAccount Lists/Pivot Tables for 45 Agents Portfolio Management Daily
 Monitor Collector CMS Real Time Status to ensure Productivity, Create and Conduct Weekly
Collector Queue Audits to Promote Positive Future Collection Practice Acts by Identifying
Collection Trends through Report Analysis to Provide Positive Feedback and Goal Setting
 Orchestrate Monthly and Daily Motivation Collection Contests-Provide guidance on Collector
Portfolio Management-Provide Call Evaluations on Collectors for Quality and Productivity
Guidance-Track and Submit Expense Reports and Non-Cash Recipient Awards Monthly
 Maintain, Save and Create Numerous Quality, Compliance, Collection, Policy and Procedure
Reports and Training-Daily, Weekly and Monthly in order to service Collector, Management and
Department needs
 Ensure Quality Audits are Passed Regarding FDCPA/CFPB Regulations
 Orchestrate and Schedule Meetings for Company Division of 185 Employees Monthly – Conduct
Cross Site Loop-up and Go-To Meetings between departments for Training and Compliance
Purposes.
 Participate in Policy and Procedure Writing for Department for Attorney Review and
Implementation

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Sr. ACCOUNT MANAGER - ARC, EVANSVILLE, IN Jan 2015-July 2015 (Promoted to Admin)
 Order, Manage and Negotiate on Charge Off Debts-Top Collector Results: PROVEN RECORD
 Maintain a Portfolio of 750+ Accounts with Incentive Commission Success: PROVEN RECORD
 Ensure Above Quality Assurance Standards; Multi-100% QA Club: PROVEN RECORD
 Daily collecting inbound and outbound calls on customers; Multi - No RONA Club
 Very successfulin commission incentive goals: PROVEN RECORD
REPO COLLECTOR - DMG, EVANSVILLE, IN March 2014-Jan 2015 (Promoted to ARC)
 Submitted, Monitored and Consulted with Third Party Vendors and Agents Nationwide to
successfully mitigate loss and recover vehicles for Branches and Centralized Departments
 IREPO efficient with CQS and Vendor Communication
 Adhere to State Specific guidelines regarding Repossession and Redemption of Securities
 Orchestrate Transportation,Set Floor Value and Assist in the Sale of Securities at auction
 Daily inbound and outbound calls providing resolution to all SLFS Branches and Centralized
Departments
 Account Managerof 250 plus default vehicle collection accounts from Three Pay to Charge off
 Very successfulin the detailed, multi-tasked fast paced environment that is growing and changing
daily
Sr. ACCOUNT MANAGER - ARC, EVANSVILLE, IN Feb 2010-June 2013 (Department Lay-off)
 Order, manage and negotiate short sales on second mortgage properties with customers, realtors
and attorneys
 Orchestrate and manage the repossession and sale of securities
 Daily collecting inbound and outbound calls on customers
 Account Managerof 1000 plus Charge Off collection accounts
 Very successfulin commission incentive goals: PROVEN RECORD
COLLECTOR - RCC, EVANSVILLE, IN Sep2008-Feb 2010 (Promoted to ARC)
 Daily calling for debt collection and loan consolidation sales on retail accounts
 Conduct side by side observing sessions fornew employees
 Employee of the Month; September 2009
 Five time top performer of 40 + reps
 Very Successfulin commission incentive goals: PROVEN RECORD

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EDUCATION
UNIVERSITY OF SOUTHERN INDIANA, Evansville, IN
Bachelor of Science Major in Economics and Minor in Business Administration May 2006
AACSB Accredited College of Business
Indiana Higher Education Award Recipient

4. Josh Absher
1930 E Powell Ave
Evansville, IN 47714
(812) 589-2292
Professional References
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Springleaf Financial Services
601 NW Second St
Evansville, IN 47708
1-800-804-8502
Personal References
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Business Associate: Jacey Riggs, Sr. Marketing Analyst
Springleaf Finance
(812) 604-6162
Co-Worker: Shawn McClelland, ARC Supervisor
Springleaf Finance
(812) 664-3673
Business Associate: Christopher Potts, Sr. Vendor Performance Analyst
Springleaf Finance
(812) 632-1824
Manager: Angela Padgett, ARC Manager
Springleaf Finance
(812) 431-5113