1. Sarah J. Mille
180 W. Colleen Ct. Home: 913-856-8971
Gardner, KS 66030 Cell: 816-935-3579
KMILLE@KC.RR.COM
SUMMARY OF QUALIFICATIONS
I am an experienced Project and Product Management professional with a proven record of leading
cross-functional teams to deliver high quality products within strict time and cost constraints. I utilize
proven, sound management and technical skills to ensure positive outcomes for my organization and
its clients. I am viewed as an excellent communicator and effective trainer of both staff and
customers.
PROFESSIONAL EXPERIENCE
M&I BANK (formerly Gold Bank), Milwaukee, WI 2004 - Present
Treasury Management Transition Specialist, Team Lead (Contract Employee) 2009-Present
The Treasury Management Transition Team was formed to take a new, streamlined approach to the transition of
clients from re-segmented and retiring online services onto new alternative online solutions. This approach
involved a high level of communication and support to ensure customers were properly engaged and supported
throughout the entire transition process.
As team lead, I have provided support, encouragement and direction to a team of eight individuals. The Transition
Team has worked with over 3000 high value Treasury Management clients to communicate upcoming service
changes, assess their banking needs, and successfully transition them to the appropriate alternative service.
• Identified the business requirements and created the Business Requirement Documentation for proposal to
the Joint Planning Committee of M&I Bank.
• Assisted with the creation and execution of the transition projects and worked closely with multiple business
lines to assess, troubleshoot, and translate related tasks and processes.
• Drafted customer communications and communication plan.
• Provided Level III Support for complex systemic issues and customer support and problem solving for escalated
transition issues and questions (engaging various business lines, Product Managers, and product vendors as
resources when needed).
• Managed transition master documentation and reported transition statistics.
• Administered and supported customers using S1 developed ‘Treasury Online Solutions’ and Metavante
developed ‘Business Online Banking’, as well as lockbox imaging services through VICOR.
Treasury Management Product Manager, Officer 2005-2009
Developed, enhanced, and maintained bank commercial products and services, specifically treasury management
products related to Demand Deposit Account (DDA) services (sweeps, master escrow sub-accounting, pooling Add some
accounts, zero balance accounts, return item management, cash concentration, etc.). In addition, I evaluated revenue or
current processes and procedures to determine possible enhancements and improvements and researched cost save
competitor products and services to ensure M&I Bank remained competitive in the appropriate markets. Also achievements
if available
managed commercial and retail Internet banking platforms and administered the system for internal Gold Bank
personnel before merger in 2006.
• Developed and launched repurchase sweep accounts for M&I Bank clients. The rollout of the Repurchase
Sweep resulted in over $125 MM in new deposits. Additionally, a rate restructuring effort resulted in $1.8
MM in new deposits and reduced interest expense. The project later incorporated a corporate-wide initiative
to “go green” and included the creation of electronic daily collateral confirms and elimination of daily paper
mailed confirms.
• Reviewed, enhanced and restructured the Eurodollar Sweep Investment service and interest rate tiers,
generating over $1 MM in new deposits.
• Effectively completed acquisitions of 5 community banks into the M&I/Southwest Bank (SWB) footprint,
integrating all sweep accounts and DDA related treasury management services with little to no impact to
customers.

2. • Developed required comprehensive sweep training for all M&I/SWB treasury management staff, business
bankers, and banking coordinators in order to standardize the understanding of products, implementation
and sales processes from multiple regions and merged banks.
• Established standard documents and manuals describing product functionality, workflow and support to
provide sales, support and internal staff with a single source of consistent, updateable information.
• Successfully led large, multi-disciplinary project teams up to 20 people. Solicited input from developers,
testers and technical teams to help build successfully project teams.
• Gold Bank: Successfully merged two regions to a single online platform with no impact to 15,000 Commercial
and Retail Internet Banking users.
Project Analyst 2004-2005
Performed and maintained data mapping between bank systems and customer systems to ensure data
compatibility. Retrieved accurate and timely data from processing systems for analysis of customer activity,
profitability, and product growth. Provided Level III Support for complex systemic issues with the Digital Insight
Internet Banking Platforms for both commercial and consumer Internet banking clients.
• Assisted with the conversion of commercial and retail Internet banking clients to real-time Internet banking
services and successfully identified and performed resolution maintenance for clients.
• Reviewed and enhanced processes and procedures for implementing treasury services products maximizing
productivity and minimizing implementation time.
US BANK, Kansas City, MO 1999 - 2004
Treasury Management Associate 2002-2004
Implemented treasury management services as well as maintained contract/agreement database for new and
existing clients. Obtained key points of sale and independently communicated them to the Implementation
Coordinator. Prepared written proposals and RFPs and worked closely with our clients’ cash management groups
to assist with account maintenance and reconciliation.
• Exceeded 2002, 2003, and 2004 Sales Goals.
• Increased Team Sales by cross selling over $128K in services.
Commercial Lending Assistant 1999-2002
Provided customer service to clients needing assistance with their commercial loans and commercial DDA
accounts. Tracked borrowing base certificates, commercial loan past dues, commercial loan maturity dates, and
flooring spreadsheets. Processed loan payments, loan payoffs, and line of credit pay downs / advances.
Maintained client files and financial statements. Processed wire transfer requests, book transfers, stop payments,
fraud affidavits, and certificate of deposit redemptions.
EDUCATION AND TRAINING
University of Kansas, Lawrence, Kansas
Selected to attend the Kansas Regents Honors Society studying Anthropology of the Night Time Sky and Political
Science.
Independence Community College, Independence, Kansas
Advanced College courses throughout High School
English 1 and English 2
Independence High School, Independence, Kansas
Graduated with Honors in the top 10%
PROFESSIONAL MEMBERSHIPS/ AFFILIATIONS
Kansas City Association of Financial Professionals
TECHNICAL SKILLS
Microsoft Office applications (Word, Excel, PowerPoint, Access, WordPerfect), Hogan, Metavante, Lotus, and Lotus
Notes