1. Johnnie Lynn Coleman
17007 Lansmill Drive
South Chesterfield, VA 23834
Home phone: 804.731.0000
E-mail: johnnielynncoleman@gmail.com
O B J E C T I V E
Build a long term career with a reputable company that will assist in my
professional growth and development.
E D U C A T I O N
JOHN TYLER COMMUNITY COLLEGE  Chester, Virginia
Associates Degree August 2006. Major: Business Administration
GPA: 3.6 of 4.0. Honors: Dean’s list and Magna Cum Laude
E X P E R I E N C E
Travelers Insurance  Richmond, Virginia
Account Resolution Analyst
October 2012 – June 2015
 Responsible for managing all pastdue guarantee costreceivables within an
assigned territory/ assignmentto maximize cash flow. Assignmentconsisted ofup
to 1000 agencies,with total annual billed and collected premium ofup to 5 million in
overdue Commercial Insurance premiums.
 Collected and resolved overdue receivables and disputed premium,worked with
appropriate parties to negotiate settlements or determine ifescalation is needed to
collect/ resolve premium due.Documented all collection activity.
 Reviewed accounts,validated overdue premium and contacted agents,
underwriting,and auditto resolve and collectthe payments.
 Ensured accurate application of payments collected,researched and resolved
discrepancies.
 Monitored agencies for collection problems and referred chronic collection problems
to management.
 Provided coaching and development,acting as a strong mentor to Account Service
Representatives.
 Responsible for mentoring and monitoring work for assigned offshore resources.
Colonial Downs  New Kent, Virginia
Assistant Site Manager
June 2009 – November 2011
 Assisted in the opening & managementoftwo off-track betting (OTB) locations
ensuring all applicable laws,rules and regulations ofthe Virginia Racing
Commission are adhered to.
 Welcomed customers in person or over the phone.Obtained or gave information;
transferred calls and took messages; scheduled appointments; data entry.
 Recorded and balanced all income generated within site and reconciliation ofdaily
bank deposits.
 Conferred with Site Manager to discuss and resolve matters such as work
procedures,customer complaints and equipmentissues.
 Planned,organized and directed activities concerned with the procurementand
maintenance ofon-site equipment.
American Veteran Construction Company  Chester, Virginia
June 2009 – December 2009
Operations Manager
 Oversaw overall financial management,planning,systems and controls.
 Dispensed and received documents such as applications,time sheets,and
invoices.Verified them to ensure accuracy and completeness,data entry.
 Created office procedure to maintain organized and accurate filing system;created
new files and purged old files according to established procedures.

2.  Set up & maintained Quick Books 2006;processed accounts payable weekly(data
entry, verification, reconciling,updating);filed related reports,supporting
documentation,check copies;matches check with related remittance advice and
mailed all checks.Responsible for reconciling accounts payable,accounts
receivable,and miscellaneous deposits on a quarterly basis.
 Generated invoices upon receiptof billing information;tracked aging ofreceivables
and collection progress.Maintained accounts receivable documentation and related
files both electronicallyand on paper.
 Created Payroll management system in Excel for payroll processing and data
retention. Payroll managementincluding tabulation ofaccrued employee benefits.
 Processed 1099 information and prepared required reports and forms.Maintained
W-9 and W-4 records and ensured compliance with applicable IRS guide lines.
 Typed and/or keyed in a variety of documents including memos,letters,reports,
minutes,labels,dockets,receipts,charts,forms,and logs to meetdepartmental
needs following specified formats,using computer and printer.
 Oversaw and directed day to day field operations to ensure appropriate personnel,
equipment,budgetand schedules are met – coordinated activities to effect
operational efficiency.
 Assisted Presidentofcompany,& Project Manager with managementofall
governmentcontracts;from technical bidding to invoicing individual funding
sources.
Wachovia Bank  Richmond, Virginia
Teller Manager
June 2002 – January 2009
 Dedicated to resolving issues and problems pertaining to customer’s accounts and
supervise team offour to seven employees resolving similar issues with customer’s
accounts.
 Answered inquiries regarding checking and savings accounts at other bank related
products via telephone and in person.
 Initiated and opened new accounts. Educated & assisted customers in regards to
their accounts & other bank related products via phone and in person.
 Established policies and procedures to ensure compliance with all internal controls.
 Interviewed, trained, promoted and terminated bank tellers.
 Ensured staffwas well trained and a friendly, professional branch environment was
maintained.
 Ensured staff members have a good working knowledge of bank compliance,
products, procedures and services.
 Provided strong supportfor any sales and service initiatives undertaken bythe bank
and regularly discussed customer service goals and concerns with staff.
 Performed teller duties as needed to include working & balancing a cash drawer,
preparing cashier’s checks, personal money orders, issuing traveler’s checks and
exchanging foreign currency.
R E F E R E N C E S
Sandi Pearce IRS Auditor
Phone Number: (804)-276-4303
Email Address: allout4sandi@yahoo.com
Reference Type: Professional and Personal
Jeremy Barlow Talley Sign Service Tech/ Sign Installer
Phone Number: (804)-255-8758
Reference Type: Personal
ADDITIONAL
INFORMATION Efficient in Microsoft Office 2013
Experienced with QuickBooks 2006
OSHA 10 Certified
Completed ARRA and FAR classes, 2009
Typing speed – 55 words per minute
Extensive training in the areas of hiring and employee retention
(Wachovia)