1. CYNTHIA L. LINK
3857 Woodmere Park Blvd Apt 7
Venice, FL 34293
Phone: 440-986-0441
link.cynthia@yahoo.com
Objective
As a dedicated and experienced customer service professional, I will provide an energetic approach to
mentoring staff and resolving residential issues. My primary goals are to exceed expectations by maximizing
customer satisfaction, achieving high occupancy and increasing revenue for your property. It would be my
pleasure to represent your community with the integrity and respect it deserves.
Ability Summary
Supervisor-schedule and assist residents, visitors, vendors, leasing and maintenance staff
Promoter-provide creative marketing ideas, incentives, and specials using internet, local business contacts
and all resources available in the area
Financial Duties-collect and post rental payments, monitor delinquency, process invoices, obtain bids from
contractors, and plan annual budget
Administrative-submit reports, enforce lease contracts, facilitate renewals, establish communication with
residents through memos and community activities
Problem Solver-resolve issues, follow up on maintenance requests, respond to situations as they arise,
provide outstanding customer service
YARDI Qualified
Tax Credit Certified
Fair Housing
Property Management Legal Seminar
Conflict & Confrontational Skills
Employment History
Property Manager
03/2013 - 03/2015 Michael Saunders and Company Sarasota, FL
• Provide outstanding customer service by communicating clearly with owners and residents,
responding to requests and concerns in a prompt and courteous manner
• Coordinate maintenance requests and schedule cleanings for 450 individual rental properties
including seasonal and annual units
• Effectively supervise staff by developing a detailed training schedule, and giving guidance and
motivation
• Fulfill financial responsibilities by processing of rental payments, monitor delinquency and generation
of annual budget to control costs
• Create an aggressive marketing strategy using local business contacts, internet and open house
events
• Conduct numerous inspections: interim, exterior and initial assessments with proper form and photos
to document condition and damages in unit
• Submit weekly property reports, process invoices, serve legal notices and send correspondence to
residents regarding community business or activities
• Acquire and approve new vendors to provide exceptional service for our properties and obtain
estimates for major projects such as landscaping, painting and flooring
• Enter work orders into system, monitor and follow up

2. • Facilitate staff meetings to discuss fresh ideas to market properties and generate rental proceeds for
our owners
Property Manager
09/2012 - 02/2013 Lost Creek Apartments Bradenton, FL
• Accepted a very challenging yet rewarding role as the Community Manager at the nicest and newest
property in Lakewood Ranch.
• Building and motivating a strong team by sharing my enthusiasm and experience
• Providing outstanding customer service to exceed clientele expectations with community activities
and prompt, professional service
• Collecting and posting rental payments, processing invoices, planning and monitoring budget
guidelines
• Preparing and submitting marketing reports, delinquency reports and renewals in a time efficient
manner
• Inspecting the property daily to ensure cleanliness and proper maintenance
Property Manager
07/2009 - 07/2012 Grande Court Apartments North Port, FL
Successfully managed the daily operations of this multi-family affordable community
• Scheduled and supervised of vendors, leasing and maintenance staff, assisting in all aspects of daily
activities
• Submitted payroll, weekly reports, variance reports, etc. in a timely manner
• Completed financial duties including posting rental payments, processing invoices and developing
and adhering to annual budget guidelines
• Maintained meticulous resident files by accurately documenting income thereby consistently
receiving high scores on state audits
• Demonstrated the ability to provide excellent customer service to increase resident retention by
scheduling activities, resolving issues and following up on maintenance requests quickly and
efficiently
• Implemented an ambitious marketing campaign which consisted of open house events, networking
with local vendors and businesses, and utilizing internet resources
Property Manager
07/2008 - 07/2009 Garden Grove Sarasota, FL
• Identified areas of property in need of improvement during complete renovation process
• Coordinated maintenance staff, plumbers, HVAC contractors, electricians and other vendors to turn
units in a cost effective manner
• Tackled large scale renovation projects such as re-opening two pools and upgrading landscaping
• Launched many creative marketing ideas to increase occupancy
• Surpassed expectations by making Garden Grove an asset to the neighborhood again
Education and Training
Issuing Institution Location Qualification Course of Study
Anne Arundel Community College MD Associate's Degree Psychology
Arundel High School MD High School Diploma General High School Curriculum

3. Honors & Activities
Awards: MOST INCREASED REVENUE 2010 & 2011
SAFETY AWARD 2009, 2010, & 2011
References Available on Request