Versatile and Loyal Manager

1. A N I T A F L O V E D A Y
2321 Bainbridge Way  Powell, TN 37849  865-310-1907  anitaloveday@gmail.com
VERSATI LE and LOYAL MANAGER
Dedicated and technically qualified business professional with y ears of div ersified experience in roles of increasing
responsibility. Versatile management skills developed through profit andloss experience as a manager of both multi-unit
private and commercial complexes with direct profit and loss responsibilities. Also held positions as a customer serv ice
manager,warehouse manager and Executive Administrative Assistant. Self-starter known for effectively resolving challenges
with innovative solutions, business sy stem dev elopment and process improv ements resulting in increased efficiency ,
customer satisfaction and the bottom line.
Offer advanced computer skills and proficiency in MS Office,AS400,ERP, Crystal Reports, Great Plains, Sitelink, Sage, PC
Charge, One Site, Appfolio, Sirv a, Qlab, QPD and other applications/sy stems.
Key Skills
Office Management
Property Management
Teambuilding & Supervision
Staff Development & Training
Report & Document Preparation
Spreadsheet & Database Creation
Accounts Payable/Receivable
Policies & Procedures Manuals
Records Management
Inv entory Management
Expense Reduction
Bookkeeping & Payroll
Experience
Carey AlliedMov ing & Storage,Knoxville, TN 7 /201 5 to Present
Relocation Coordinator
Processing of all leads from first point of contact tothe step by step of the move process. Create all documentations for the
mov e,make appointments, doschedulefor thesales force, invoiceor process credit card payments, put new booked mov es
on the dispatchers schedule,and set-up labor for the drivers. Process payroll,new hire paperwork, trip reports for driv ers.
Results:
Increased customer satisfaction and company profitability by implementing work flow procedures from start to finish of the
mov e process.
The StoragePros, Knoxville, TN 2/201 5 to 7 /201 5
Property Manager
Directing thedaily operations of the facility and Penske TruckRentals from opening toclosing,which includes leasing units,
processing payments,daily deposits,invoicing, handle accounts receivable, submit delinquents to collections, marketing,
process units for auction.
Results:
Deceased delinquency by 15% by collection calling.Increased PenskeTruck Rentals by 32% by following up with all internet
leads, in return increasedbottom line.Implementation of effectiveprocedures for daily operation of the facility,in turn saved
thousands of dollars.
Dominion Management Group, Knoxville, TN 201 4 to 201 5
Property Manager
Directing the day to day operations of the apartment community , ov erseeing and enhancing its financial growth,
employment and development of staff, and maintaining positive resident relations. Alsoresponsible for accurate financial
reporting and budget monitoring using the company’s computer basedmanagement systems. Address customer complaints
and work with maintenance management to resolv e facility issues to achiev e satisfactory disposition.
Results:
Created positive resident relations by organizing community events andbuilding relationships. In turn, increased tenant
retention.Developed work flow procedures and Documentation Storage program that resulted in streamlining operations
and significant cost sav ings.

2. Anita Loveday-Page 2
Parkway Properties/Integral, Knoxville, TN 2008 to 201 3
Property Manager
Performed day today profit and loss operations of thestoragefacility from opening toclosing,which included preparing lease
agreements, showing units,explaining terms of occupancy,collection calls, inv oicing, daily deposits, processing pay ments,
conduct monthly auctions on delinquent accounts,scheduled rate increases,scheduling allmaintenance and marketing activities.
Results:
Increased occupancy rate by 25% by marketing and networking, which in turn increased net income by 63%. Decreased
delinquency rateby 13%by preparing lien letters according toTennessee Lien Law and auctioning off property left in storage
units.In turn,forward the amount dueafter auctions tocollections for further payments. Increased merchandise sales by
65% through advertising andmarketing efforts.Saved thousands of dollars by implemented more effectiv e procedures for
daily operation of the facility .
NIBCO/CPI, Knoxville, TN 2005 to 2008
Warehouse Manager/Customer Service Representative
Directed the daily operation of thedistribution center, interv iewed, trained and dealt with personnel issues. Conducted
performance ev aluations and determined salary increases and promotions; enforced company policy as necessary .
Results:
Increased accurate shipments by 25%,improving customer satisfaction and company profitability. Helped company become
more profitableby implementing lean operations with little to no waste of space and manpower Earned a reputation for
maintaining a positiv e attitude and producing high -quality work in a consistent and timely manner.
Array Marketing/American Mfg, Decatur, TN 1 996 to 2005
Executive Administrative Assistant/Customer Service Manager
Performed administration duties for the outside sales department through daily collaboration with manufacturing and sales
personnel toensure product availability.Providedgeneral technicalsupport and coordinated the shipment of replacement
parts to retail stores.
Results:
Highly successfulin on time delivery of products tocustomers and achievedcustomer satisfaction. As a result of dedicated
customer service,cultivatedstrong customer relations and client loyalty.Becamethe largest manufactureof display racks for
a major retailstore. Decreased late shipments by implementing sy stems and processes that ensured on time deliv ery of
products to customer by scheduling and tracking truckload freight to major retail stores.
Education
Clev eland State Community College, Clev eland, TN, 2004
Associate of Applied Science Degree in Business Technology
Memberships
Phi Theta Kappa Society and Notary Public for State of Tennessee