1. MARLON T. NUNN
7765 S. South Shore Dr. Tel: (312) 714-8056
Chicago,IL 60649 marlont0963@gmail.com
FINANCIAL SERVICES PROFESSIONAL
Sales-Financial Services-Account Management-Closing-Funding
SUMMARY OF QUALIFICATIONS
Driven professional with 20+ years of experience in leadership development, succession planning function, financial services
banking, sales and account management seeking a Contact Center Personal Banker position with a demonstrated track re
cord of maximizing customer servicing opportunities, managed and funded new start-up companies in excess of
$10,000,000.00, closed and funded commercial/residential mortgage loans and some of the most challenging loans, e.g.
borrowers with problematic credit histories and self-employed borrowers, in excess of $50,000,000.00 and consistently
exceed performance goals. Coordinated interviews and collaborated with hiring managers on hiring decisions, sourced
talent through job boards and social media sites, managed and maintained all communication with prospective candidates
which included tracking employee status information, ran background checks and other required documentation.
Sales & Leadership: Exceptional Background in Business Development and Client Relationship Cultivation with a focus on
Needs Evaluation and Analysis Skills, Branding, Account/Territory Management, Client Relations,
Product Marketing, Sales Cycle Management, Sales Forecasting, Credit Analysis, Compliance, Public Relations,
Contract Negotiations, Event Planning, Market Analysis, Communications, Profit and Loss, Project Management,
Training & Development
Operations & Management: Process Improvement, Cash Handling, Set Credit Policies, Credit Lines, Procedures and
Standards in Conjunction with Senior Managers, Profound Ability to Identify Risk, Conducted Group Presentations to
Private Real Estate and Secondary Marketing Investors. Familiar with Conventional and Government Underwriting
Guidelines.
ACCOMPLISHMENTS
Provided support and leadership to all BankingCenters and Residential Mortgage Fulfillment Sites to resolve
out-of-balance situations, treasury management setup, wire transfers, balanced debits and credits, caught
addition/subtraction errors, analyzed and adjusted differences that required immediate resolution to avoid losses
and ensured maximum efficiency, replenished and balanced ATMs on a daily basis, supported the Banking Center
Manager to ensure the entire team performed at high levels and exceeded Banking Center goals.
Implemented action plans to improve the quality of service in the Banking Center by Converting service and
maintenance issues into sales on a consistent basis in the amount of $450,000.00 per month and increased
referrals to other lines of business by 60% which included Business Banking, Mortgage Home Loans, Auto Loans,
and Wealth Management Services.
Targeted and pursued potential customers by Executing lobby leadership, engaged in one-on-oneconversations
with customers in the Banking Center to uncover their financial needs and successfully provided solutions through
product benefits, professionally committed to consistently exceed customer expectations.
Answered a high volume of inbound calls to ensure issues and requests were resolved promptly. Delivered clarity
to customers through simplicity, guidance, and know-how.
Effectively coached the Banking Center Teller Line to proactively engage with customers to uncover
additional cross-sell opportunities through customer profiling in order to build solid and long-term
business relationships.
Provided expedient service cited as key to consistently high customer-service satisfaction. Adhered to the security
controls and protected the Banking Center against criminal and fraudulent operations and unnecessary risk
exposure. Implemented action plans to improve the quality of service in the Banking Center.

2. Performed commercial and residential credit analysis by reviewing credit reports, personal and business financial
statements and tax returns, appraisals, property inspections and environmental reports to complete loan
presentation for approval by the appropriate approval authority.
Analyzed spreads of a company’s financial statements to determine overall credit strengths and weakness
of potential credit customers. Analysis included debt-service coverage ratios, current assets ratio, leverage ratios,
cash-flow analysis, fixed charge coverage and acid-test ratios.
Evaluated financial position of mortgages to determine appropriate workout optionsbest suited for the
situation.
Managing and maintaining strong relationships with high-net worth customers and business partners to increase
sales and generate repeat business.
Promoted to Senior Mortgage Loan Officer in a 3-month period at Superior Bank, FSB. Trained a staff of
30 Mortgage Loan Officers to take a consultative approach to help identify the borrower(s) financial goals.
PROFESSIONAL WORK HISTORY
Randstad USA Chicago, Illinois January 2007-Present
Senior Customer Support Specialist
Bank of America Chicago, Illinois May 2009-November 2014
Sales & Service Specialist
United Consumer Mortgage Chicago, Illinois March 2007-March 2009
Mortgage Loan Originator
Affinity Mortgage USA Chicago, Illinois January 2005-March 2007
Mortgage Loan Originator
Prime Source Financial Chicago, Illinois September 2002-January 2005
Mortgage Loan Originator
Ameriquest Mortgage Chicago, Illinois August 2000-September 2002
Mortgage Loan Originator
Superior Bank, FSB Rosemont, Illinois June 1993-August 2000
Mortgage Loan Originator
COMPUTER SKILLS
Microsoft Office Suite Outlook
Access PowerPoint
Excel Windows XP
Internet Explorer Word
EDUCATION
Career Development Institute Chicago, Illinois March 1991-April 1992
(Formerly knownas Control Data Institute)
Technical Diploma in Business Administration