The document discusses Process and Product Quality Assurance (PPQA), which is a support process area at maturity level 2 and above. It defines key terms, describes the purpose and goals of PPQA which are to objectively evaluate processes, work products and services against standards and address any noncompliance issues. It outlines the specific goals and practices of PPQA which include objectively evaluating processes and products, communicating quality issues, ensuring resolution of issues, and maintaining records.