The document outlines the key components that should be included in a quality manual such as the quality policy, objectives, procedures, roles and responsibilities, and document templates. It explains that the quality manual describes how an organization's quality management system operates to produce quality products and services. It also provides contact information for assistance with ISO 9001:2008 initiatives such as documentation, reviews, audits, and training.

1. Quality Manual
ISO 9001:2008 Requirement

2. WHAT is a Quality Manual?
• Quality Manual is an official
document developed by an
organization that explains how
the organization’s QMS operate
to produce quality products or
deliver quality service.

3. WHAT a Quality Manual
should contain?
PROCESS DIAGRAMS
3
QUALITY POLICY
4
QUALITY OBJECTIVES
5
6
QMS PROCEDURES
WORK INSTRUCTIONS
7
EMPLOYEE ROLES &
RESPONSIBILITIES
8
DOCUMENT TEMPLATES
9
1
SCOPE, EXCLUSIONS &
JUSTIFICATIONS
ORGANAIZATIONAL APPROACH
IN MEETING ISO SECTIONS 4-8
REQUIREMENTS
2
The Manual should contain Version,
Amendment record and Approvals

4. OTHER items of Quality Manual
• Cover page to contain the following
– Company Logo | Name
– Version | Approver’s signature
• Header to contain organizational Logo, Title
• Footer can contain version & disclaimer
• Disclaimer can say that “ The document
becomes uncontrolled when printed”

5. CONTACT us for ISO Initiatives
Contact Mr. G. Sreedharan for the following
ISO 9001:2008 needs
Email: sreedharang@gmail.com
Can Assist in the following areas
 Documentation
 Document Review
 Internal Audits
 Certification Process
 Awareness Training Sessions