Seetec Workforce Development Solutions

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Seetec Workforce Development Solutions , ACHIEVE,SUSTAIN, PROGRESS Seetec

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Improved Productivity ThroughWorkforce Development Seetec was established over 30 years ago specialising in IT and associated training in Essex. Today the organisation is a leading Ofsted Grade 2 training provider of a range of business services solutions across the UK including an extensive range of apprenticeships and QCF training currently funded by the Skills Funding Agency. Seetec Group is now established as a provider of managed services to a number of very high profile employers including British Airways, Sky, Sainsbury’s, GLA (Mayor’s Office); Metropolitan Police, The Telegraph, Provident and amongst several high profile public sector organisations. Our proposal is therefore based on our capacity and track record in designing and delivering personalised solutions to meet large employers’ diverse needs. We have designed our Managed Service offering to incorporate five core components, providing a tailored end-to-end solution for the organisation with the intention of offering a sole interface for its users.

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Sector Development Solutions Hospitality,Retail & Facilities Management Digital Warehousing & Logistics Sales & Recruitment Finance Services Business Support Our Added Value Offer

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Hospitality, Retail &Facilities Management Leadership & Management Pathways Cleaning & Support Operative Commis Chef Team Leader Customer Service Associate Project Manager Operational Management Security First Line Manager Horticulture & Landscape Operative Facilities Management Supervisor Property Maintenance Operative Hospitality Manager Chef de Partie Hospitality Team Member Business & Administration Business Improvement Techniques Retail Manager Retailer Retail Team Leader

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Digital Leadership & ManagementPathways Cyber Security Technologist Team Leader Digital & Technology Solutions Professional Operational Management Chartered Manager Digital Marketeer Data Analyst Associate Project Manager Infrastructure Technician Software Developer Software Tester

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Logistics & SupplyChain Leadership & Management Pathways Supply Chain Operator Team Leader Associate Project Manager Customer Service Specialist Operational Management Supply Chain Warehouse Operative Large Goods Vehicle (LGV) Driver Business Improvement Techniques Chartered Manager

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Sales & Recruitment Leadership& Management Pathways Bid & Proposal Co-ordinator Team Leader Customer Service Practitioner Customer Service Specialist Operational Management HR Support Associate Project Manager Business & Administration Digital Marketeer Recruitment Resourcer Recruitment Consultant Chartered Manager

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Financial Services Leadership &Management Pathways Compliance / Risk Officer Team Leader Customer Service Practitioner Customer Service Specialist Operational Management Senior Compliance / Risk Specialist Financial Services Administrator Associate Project Manager Business & Administration Financial Services Customer Advisor Senior Financial Services Customer Advisor Assistant Accountant Professional Accounting / Tax Technician Chartered Manager

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Business Support Leadership &Management Pathways Bid & Proposal Co-ordinator Team Leader Customer Service Practitioner Customer Service Specialist Operational Management HR Support Associate Project Manager Business & Administration Digital Marketeer Financial Services Administrator Assistant Accountant Chartered Manager

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Additional learning anddevelopment Much more than apprenticeships • As a client of Seetec's you will have access to our additional suite of services, over and above the Apprenticeship pathway you have selected • We want to ensure that our offer is as flexible to your needs as possible so have created a 'menu' style selection What is available? • There are a mixture of additional development options available, relevant to various sectors - courses will be delivered through various methods including classroom and online. Seetec reserves the right to amend the course content and delivery method • Each option is within a tier. • Each learner has an allowance available to them - they can select either o 1 option from tier 1 or o 2 options from tier 2 or o 3 options from tier 3 How is this done / what's the catch? • Delivery will be done either Online or in groups - group delivery will require minimum numbers • Tier's cannot be mixed • There is no catch, as a client of Seetec's you get access to these courses completely free of charge - its our way of ensuring your team are skilled to the highest level Our Added Value Offer Bespoke offer Additional Specialist Services • Apprenticeship Policy Expert • Vacancy Handling and Candidate Attraction • Professional Recruitment Service • Dedicated Account Management • Bespoke Programme Design • Customised Reporting • Cohesive Business Planning • Bespoke Learning Materials • Supply Chain Brokerage • ROI Measurements • Niche Apprenticeships • New Product Development • Co-delivery Design • Bespoke Learner Management System • Classroom Facility Hire • Embedded People Services Click here for a list of additional courses

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Seetec ASPIRE, ACHIEVE, SUSTAIN, PROGRESS DesiredVolume Notes/Comments Tier 1 Class 2 Licence FLT Driver ISMM Certificate REC Certificate Microsoft Office Specialist - Single programme IOSH Working Safely 1 Year Professional Body Registration (Individual) 1 day workshop - BIT/Finance/Team Building/Conflict Tier 2 Emergency First At Work Manual Handling HIAB FLT Refresher World Class Manager Programme Tier 3 Working Safely at Heights Fire Safety COSHH Food Allergen Awareness Food Hygiene & Safety Safeguarding Data Protection Equality & Diversity Total Financial Value Minute Taking Conflict Management Sales, Pricing & Marking Project Management Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected Non Selected £ 0.00 Click here to extract this page and save Company Name

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Property Maintenance Operative(Standard) Occupational Profile: The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention. Typical Job Roles: Maintenance Assistant, Property Engineer, Facilities Assistant, Maintenance Engineer, Maintenance Manager, Maintenance Technician, Caretaker, Janitor, Multi-Skilled Technician, Premises Manager Qualifications / Professional Recognition: The apprentice will be recognised by the British Institute of Facilities Management (BIFM) providing Associate Membership for the apprentice whilst studying. BIFM have confirmed resources and learning materials will be available for the apprentice to support them throughout their learning journey. Level 2 Entry Requirements/ Maths & English Individual employers will set their selection criteria but the standard includes Maths and English understanding and functional application at Level 1, enabling apprentices to aspire to the next level. Employers will set the entry specification suitable for the correct level of the individual. Duration Minimum of 12 months Pathways Contribution Required £900 Suggested Added Value Package - Emergency First Aid at Work - Manual Handling This is just our suggestion you can select from a range of added value courses here

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Cleaning & Support OccupationalProfile: Cleaning and Environmental Service professionals make a difference to all our lives, although the work often goes 'unseen'. Cleaners ensure that the places we work in and the public places we use are attractive, safe and hygienic. In hospitals cleaning staff are at the forefront of controlling the spread of infection, and in many walks of life cleaners ensure a hazard free environment by ensuring it is safe and clean for the general public. Typical Job Roles: Transport Cleaner, Industrial Cleaner, Caretaker, Window Cleaner, Street Cleansing Operative, Hygiene Cleaning Operative, Specialist Carpet and Flooring Cleaners. Qualifications / Professional Recognition: Certificate in Cleaning and Support Service Skills / Diploma in Cleaning Supervision Skills Certificate in Cleaning Principles English Maths Level 2 & 3 Entry Requirements/ Maths & English There are no entry requirements for this pathway, but apprentices may be required to work at heights or work in confined spaces. Duration Minimum of 12 months Contribution Required £150 Suggested Added Value Package - IOSH Working Safely This is just our suggestion you can select from a range of added value courses here

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Horticulture & LandscapeOperative (Standard - Not Approved) Occupational Profile: Horticulture and Landscape Operatives can be employed to work in public parks and gardens, green spaces and historic gardens, private gardens and estates or in production nurseries and retail outlets. Many businesses will be specialised in their activities, such as grounds maintenance (soft-landscape) or landscape construction (hard- landscape). Soft- landscaping includes the establishment and maintenance of plants and cultivated areas. Hard- landscaping includes establishment of hard surfaces and structures in addition to the establishment of plants in cultivated areas. W Work is generally based outside and undertaken throughout the year, so apprentices will frequently work outside in all weathers. Often people new to the industry will start in a ‘hands-on’ role covering a range of practical tasks, with specialist skills being learnt through progression. A wide range of machinery and tools are used and additional training may be required depending on the nature of the works undertaken. Working and learning in the horticulture and landscape industries is rewarding, offers a diverse range of employment opportunities and includes a range of skills that are transferrable into many other industries. Typical Job Roles: The distinct nature of these two specialisms means very few businesses can offer the full breadth of skills and therefore two options are available for this occupation; horticulture and landscape construction. The employment area will dictate the option pursued. The horticulture option focuses on plant propagation and plant growth. The landscape construction option focuses on the installation of features and structures; application of landscape materials as well as supporting site management. Qualifications / Professional Recognition: Emergency first aid: Level 2 award in emergency first aid at work. Pesticides: Level 2 Principles of Safe Handling and Application of Pesticides Guidance OR Level 2 Award in the Safe Use of Pesticides To comply with legislation / industry standards, individuals who wish to work in some sectors of the industry may have to complete additional certificates of training, statutory licences and health and safety approved competency cards in order to be permitted on to a worksite. Level 2 Entry Requirements/ Maths & English Apprentices without level 2 English and maths must achieve level 1 and take the test for level 2 before taking the end-point assessment. Duration Minimum of 24 months Contribution Required £250 Suggested Added Value Package - IOSH Working Safely This is just our suggestion you can select from a range of added value courses here

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Commis Chef (Standard) OccupationalProfile: A commis chef is the most common starting position in many kitchens and in principal the most junior culinary role. A commis chef prepares food and carries out basic cooking tasks under the supervision of a more senior chef. The primary objective of the commis chef is to learn and understand how to carry out the basic functions in every section of the kitchen. Therefore having the opportunity to experience, consider and value each section with a view to choosing an area where they feel most inspired. The learning journey of any chef will vary considerably from one individual to the next; however it is necessary to understand and have experience in the basics that this role provides in order to progress to any future senior chef role. Typical Job Roles: Commis Chef Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. Focus is on the following areas; Culinary, Food Safety, People and Business Level 2 Entry Requirements/ Maths & English Employers will set their own entry requirements in order to start on this apprenticeship. Duration Minimum of 12 Months Contribution Required £900 Suggested Added Value Package - Food Allergen Awareness - Food Safety - Fire Safety This is just our suggestion you can select from a range of added value courses here

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Chef de Partie(Standard) Occupational Profile: A chef de partie is responsible for running a specific section of the kitchen. This type of chef usually manages a small team of workers, which they must keep organised so that dishes go out on time and the work area remains clean and orderly. However, in smaller kitchens a chef de partie may work independently as the only person in their section. Typical Job Roles: Also known as a station or section chef, the chef de partie reports to the senior chef and has a very important role in any kitchen. Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. Focus is on the following areas; Culinary, Food Safety, People and Business Level 3 Entry Requirements/ Maths & English Employers will set their own entry requirements in order to start on this apprenticeship. Duration Minimum of 12 months Contribution Required £900 Suggested Added Value Package - Food Allergen Awareness - Food Safety - Fire Safety This is just our suggestion you can select from a range of added value courses here

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Hospitality Team Member(Standard) Occupational Profile: The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after. Typical Job Roles: A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. Focus is on the Industry, the Customer, the Business, People. There are then specialst functions such as; Food & Beverage, Alcholic beverage service, Barista, Food Production, Conierge and Guest Services, House-Keeping, Reception, Reservations, Conference and Events Operations. Level 2 Entry Requirements/ Maths & English Employers will set their own entry requirements in order to start on this apprenticeship. Duration Minimum of 12 months Contribution Required £500 Suggested Added Value Package - Food Allergen Awareness - Food Safety - Fire Safety This is just our suggestion you can select from a range of added value courses here

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Retailer (Standard) Occupational Profile: Themain purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase. They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples. More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail. Regardless of the type of products and services being sold, a wide representation of employers from across the retail industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have to do their job are the same. Typical Job Roles: Individuals working in a front line retail environment Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. Focus is on the the; Customer, Business, Financial, Marketing, Communication, Sales and Promotion, Product and Service, Brand Reputation, Merchandising, Stock, Technical, Team, Performance, Legal & Governance, Diversity and Environment Level 2 Entry Requirements/ Maths & English Employers will set their own entry requirements in order to start on this apprenticeship. Duration Minimum of 12 months Contribution Required £500 Suggested Added Value Package - Emergency First Aid at Work - Manual Handling This is just our suggestion you can select from a range of added value courses here

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Retail Team Leader(Standard) Occupational Profile: Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability. Typical Job Roles: Individuals working as a team leader in a front line retail environment Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. Focus is on the the; Customer, Business, Financial, Leadership, Marketing, Communication, Sales and Promotion, Product and Service, Merchandising, Stock, Technology, Developing self and others, Team Performance, Legal & Governance and Diversity. Level 3 Entry Requirements/ Maths & English Employers will set their own entry requirements in order to start on this apprenticeship. Duration Minimum of 12 months Contribution Required £500 Suggested Added Value Package - Emergency First Aid at Work - Manual Handling This is just our suggestion you can select from a range of added value courses here

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Customer Service Practitioner(Standard) Occupational Profile: The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media. Typical Job Roles: Customer focused roles Qualifications / Professional Recognition: There are no formal qualification requirements in the standard Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Level 2 Entry Requirements/ Maths & English Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship. Duration Minimum of 12 months Contribution Required £400 Suggested Added Value Package - Emergency First Aid at Work - Conflict Management This is just our suggestion you can select from a range of added value courses here

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Business Administrator (Standard- Not Approved - Framework Available) Occupational Profile: Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills. The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others Typical Job Roles: The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Qualifications / Professional Recognition: Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment. Level 3 Entry Requirements/ Maths & English There are no formal qualification requirements in the standard Duration The apprenticeship will typically take between 12 and 18 months to complete. Contribution Required £250 Suggested Added Value Package - Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

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Associate Project Manager(Standard) Occupational Profile: Projects can be defined and delivered within different contexts, across diverse industry sectors. They can be large or small. Every project needs to be managed to ensure its success, An associate project manager knows what needs to be achieved, how it will be achieved, how long it will take and how much it will cost, and works with the project team to achieve the required outcomes. Associate project managers need good planning, organisation, leadership, management and communication skills. An associate project manager utilises resources with suitable skills, qualifications, experience and knowledge to work together in a motivated and integrated team, with clearly defined reporting lines, roles, responsibilities and authorities. Typical Job Roles: Dependent upon the size of the organisations and the complexity of projects, associate project managers’ job titles will vary, but typically they can include: assistant project manager, junior project manager, project team leader. Some organisations use ‘project manager’ as a generic job title. Qualifications / Professional Recognition: Apprentices are required to achieve a suitable level of knowledge as part of their development such that they achieve an IPMA Level D qualification, prior to their EPA. Upon commencement, apprentices may become student members of the Association for Project Management (APM) as the first step of professional membership. Apprentices will be eligible for progression to associate membership upon successful completion of the apprenticeship. Full membership can be attained through further experience and professional development. Level 4 Entry Requirements/ Maths & English Individual employers will set their own entry requirements for their apprentices. Typically candidates will have achieved a grade C or above in at least 5 GCSEs including English and Mathematics, and hold a minimum of 120 UCAS points, or equivalent. Either before or during the apprenticeship, apprentices will be required to achieve level 2 qualifications in English and Mathematics prior to taking end point assessment (EPA). Duration The typical duration of this apprenticeship will be 24 months. Contribution Required £900 Suggested Added Value Package - Project Management Online - World Class Manager This is just our suggestion you can select from a range of added value courses here

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Business Improvement Techniques OccupationalProfile: The framework provides an industry standard programme centered on the proven tools and techniques of lean process and quality improvement activities. It is designed to support continuous improvement by promoting effective team working and developing lean skills across the wider workforce. Typical Job Roles: Materials Handler, BIT Administration Operative, Quality Control Operative, Shop floor Operative Qualifications / Professional Recognition: Diploma in Business Improvement Techniques (Competence) Certificate in Business Improvement Techniques (Knowledge) Level 2 Entry Requirements/ Maths & English Employers will set their own entry requirements in order to start on this apprenticeship Learners will complete Functional Skills in Maths& English. Duration Minimum of 12 months Contribution Required £250 Suggested Added Value Package - Project Management Online - Emergency First Aid at Work This is just our suggestion you can select from a range of added value courses here

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Facilities Management Supervisor(Standard) Occupational Profile: This apprenticeship prepares an individual for managing a facilities management service, or a group of services, which can be labelled as ‘hard’ (estate/building management) or soft (catering/cleaning/administration/security). All apprentices will be required to supervise others; to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets. The apprentice will have to provide customer service skills and be proactive in finding solutions to problems. Typical Job Roles: Facilities Management Supervisors, Facilities Management Coordinators and Facilities Management Administrators Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. Apprentices will receive up to two years studying membership of the British Institute of Facilities Management (BIFM) and on completion of the apprenticeship will meet the qualifying criteria for Associate Membership of the Institute. Further progress can be made post apprenticeship through the professional membership pathway which ultimately leads to recognition as a Certified Facilities Manager by the BIFM. Level 3 Entry Requirements/ Maths & English Employers will identify entry requirements through selection. Employers who recruit candidates without a level 2 English and maths must ensure the apprentice achieves this standard prior to completion of the apprenticeship. Duration Typically 18 - 24 Months dependent on previous experience Contribution Required £200 Suggested Added Value Package - Emergency First Aid at Work - Manual Handling This is just our suggestion you can select from a range of added value courses here

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Security First LineManager (Standard - Not Approved) Occupational Profile: Security First Line Managers will be competent in supervising people and activities in line with regulatory requirements; undertaking security risk assessments; providing security advice to others; understanding threat, vulnerability and risk; security methods, operations and activities; incident management and planning; stakeholder management; business communications and data security management within role(s) such as Ministry of Defence, Transport & Border Security and Private Security Industry. Understanding the threat, vulnerability & risk on a local, national and international security basis, and how to respond accordingly, would offer candidates a significant advantage over others with general managerial skills. Typical Job Roles: Managing people working specifically in a security environment such as Private Security Industry, MOD, Event Security, ‘In –house’ security, Department for Transport and will provide a vocational route to a career in Security Management (excluding close protection). Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. Level 3 Entry Requirements/ Maths & English Employers will identify entry requirements through selection Duration 18 Months Contribution Required £600 Suggested Added Value Package - World Class Manager - Conflict Management This is just our suggestion you can select from a range of added value courses here

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Hospitality Manager (Standard- Not Approved) Occupational Profile: Hospitality managers work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular area, however their core knowledge, skills and behaviours are aligned. Common to all managers in this role is their passion for exceeding customers’ expectations. Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer facing nature of the role. Typical Job Roles: Management in a Hospitality setting Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. Focus is on Business, People, Customers and Leadership. There are then specialist functions such as; F&B Manager, Housekeeping Manager, Front Office Manager, Revenue Manager, C&B Manager, Outlet Manager, Kitchen Manager, Multi-functional Manager. Level 4 Entry Requirements/ Maths & English Employers will set their own entry requirements, but individuals should have had supervisory responsibility in order to start on this apprenticeship. Duration Minimum duration is 12 months Contribution Required £250 Suggested Added Value Package - Food Allergen Awareness - Food Safety - Fire Safety This is just our suggestion you can select from a range of added value courses here

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Retail Manager (Standard) OccupationalProfile: Retail managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand / business. It is a diverse role that includes leading and developing a team to achieve business objectives and work with a wide range of people, requiring excellent communication skills. Maximising income and minimising wastage are essential to the job and therefore individuals must develop a sound understanding of business and people management principles to support the achievement of the vision and objectives of the business. Retail managers champion the way for personal development, training and continuous improvement, encouraging their team to develop their own skills and abilities to enhance business performance and productivity. Typical Job Roles: Management in a Retail setting Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. Focus is on the; Customer, Business, Financial, Leadership, Marketing, Communication, Sales & Promotion, Product & Service, Brand Reputation, Merchandising, Stock, Technology, Developing Self and Others, Team Performance, Legal & Governance & Diversity. Level 4 Entry Requirements/ Maths & English Employers will set their own entry requirements, but individuals should have had supervisory responsibility in order to start on this apprenticeship. Duration Minimum duration is 12 months Contribution Required £600 Suggested Added Value Package - World Class Manager - Conflict Management This is just our suggestion you can select from a range of added value courses here

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Team Leader (Standard) OccupationalProfile: A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. Typical Job Roles: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager. Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression. Level 3 Entry Requirements/ Maths & English The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment. Duration 12-18 Months Contribution Required £150 Suggested Added Value Package - World Class Manager - Project Management Online This is just our suggestion you can select from a range of added value courses here

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Operations/Departmental Manager (Standard) OccupationalProfile: An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Typical Job Roles: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers. Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI. Level 5 Entry Requirements/ Maths & English The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment. Duration 2.5 Years Contribution Required £900 Suggested Added Value Package - World Class Manager - Project Management Online This is just our suggestion you can select from a range of added value courses here

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Digital Marketeer (Standard) OccupationalProfile: The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A digital marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign. The marketer will work to marketing briefs and instructions. They will normally report to a digital marketing manager, a marketing manager or an IT Manager. Typical Job Roles: Digital Marketing Assistant, Digital Marketing Executive, Digital Marketing Co-ordinator, Campaign Executive, Social Media Executive, Content Co-ordinator, Email Marketing Assistant, SEO Executive, Analytics Executive, Digital Marketing Technologist. Qualifications / Professional Recognition: Apprentices must achieve one internationally recognised vendor or professional qualification, from the right hand column in the table below. This then exempts one of the Ofqual-regulated knowledge modules, as shown in the left hand column. Level 3 - Level 4 Framework also available Entry Requirements/ Maths & English Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2 apprenticeship or other relevant qualifications, relevant experience and/or an aptitude test with a focus on functional maths. Employers are likely to be looking for a proven passion for digital and social media. Level 2 English and maths will need to be achieved, if not already, prior to taking the end point assessment. Duration Minimum duration is 18 months Contribution Required £900 Suggested Added Value Package - Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

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Cyber Security Technologist OccupationalProfile: The primary role of a Cyber Security Technologist is to apply an understanding of cyber threats, hazards, risks, controls, measures and mitigations to protect organisations systems and people. Those focused on the technical side work on areas such as security design & architecture, security testing, investigations & response. Those focussed on the risk analysis side focus on areas such as operations, risk, governance & compliance. Whether focussed on the technical or risk analysis side, all people in this occupation work to achieve required security outcomes in a legal and regulatory context in all parts of the economy. They develop and apply practical knowledge of information security to deliver solutions that fulfil an organisation’s requirements. Typical Job Roles: Cyber Operations Manager, Security Architect, Penetration Tester, Security Analyst, Risk Analyst, Intelligence Researcher, Security Sales Engineer, Cyber Security Specialist, Information Security Analyst, Governance & Compliance Analyst, Information Security Assurance & Threat Analyst, Forensics & Incident Response Analyst, Security Engineer, Information Security Auditor, Security Administrator, Information Security Officer. Qualifications / Professional Recognition: Core (all the apprentices take this Knowledge Module) 1: Cyber Security Introduction AND Option 1 (Technologist): in addition to the core 2: Network and Digital Communications Theory, 3: Security Case Development and Design Good Practice, 4: Security Technology Building Blocks, 5: Employment of Cryptography OR Option 2 (Risk Analyst): in addition to the core 6: Risk Assessment, 7: Governance, Organisation, Law, Regulation & Standards Level 4 Entry Requirements/ Maths & English Employers will set their own entry requirements. Level 2 English and maths will need to be achieved, if not already, prior to taking the end point assessment. Duration The duration of this apprenticeship is typically 24 months. Contribution Required £1800 Suggested Added Value Package - Data Protection - Safeguarding - Equality & Diversity This is just our suggestion you can select from a range of added value courses here

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Data Analyst (Standard) OccupationalProfile: The primary role of a Data Analyst is to collect, organise and study data to provide business insight. Data analysts are typically involved with managing, cleansing, abstracting and aggregating data, and conducting a range of analytical studies on that data. They work across a variety of projects, providing technical data solutions to a range of stakeholders/customers issues. They document and report the results of data analysis activities making recommendations to improve business performance. They have a good understanding of data structures, database systems and procedures and the range of analytical tools used to undertake a range of different types of analyses. Typical Job Roles: Data Analyst, Data Manager, Data Scientist, Data Modeller, Data Architect, Data Engineer Qualifications / Professional Recognition: EMC: Data Science associate Data Analysis Concepts This apprenticeship is recognised for entry onto the Register of IT Technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration. Level 4 Entry Requirements/ Maths & English Individual employers will set the selection criteria, but this might include five GCSEs and/or A levels; a Level 3 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on functional maths. Level 2 English and Maths will need to be achieved, if not already, prior to taking the end point assessment. Duration The duration of this apprenticeship is typically 24 months. Contribution Required £1500 Suggested Added Value Package - Data Protection - Safeguarding - Equality & Diversity This is just our suggestion you can select from a range of added value courses here

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Infrastructure Technician (Standard) OccupationalProfile: An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity. Typical Job Roles: Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support application of landscape materials as well as supporting site management. Qualifications / Professional Recognition: Apprentices must achieve one knowledge module or vendor/ professional qualification from each of the five sections stipulated; • Networking & Architecture • Mobile and Operating Systems • Cloud Services • Coding and Logic • Business Process details of allowable vendor qualifications can be found in the standard Level 3 Entry Requirements/ Maths & English Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills. Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment. Duration Minimum of 12 months Contribution Required £1500 Suggested Added Value Package - Data Protection - Safeguarding - Equality & Diversity This is just our suggestion you can select from a range of added value courses here

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Software Developer (Standard) OccupationalProfile: The primary role of a software developer is to build and test simple, high-quality code across front end, logic and database layers. A developer will typically be working as part of a larger team, in which they will have responsibility for some of the straightforward elements of the overall project. The developer will need to be able to interpret design documentation and specifications. The customer requirements will typically be defined and agreed by more experienced or specialist members of the team, such as a business analyst or technical architect. Typical Job Roles: Web Developer, Application Developer, Mobile App Developer, Games Developer, Software Developer. Qualifications / Professional Recognition: Apprentices must achieve one internationally recognised vendor or professional qualification, from the right hand column in the table below. This then exempts one of the Ofqual-regulated knowledge modules, as shown in the left hand column. Level 4 Entry Requirements/ Maths & English Individual employers will set the selection criteria, but this is likely to include A levels; a level 3 apprenticeship or other relevant qualification; relevant experience and/or an aptitude test with a focus on functional maths. Level 2 English and Maths will need to be achieved, if not already, prior to taking the end point assessment. Duration The duration of this apprenticeship is typically 24 months. Contribution Required £1800 Suggested Added Value Package - Data Protection - Safeguarding - Equality & Diversity This is just our suggestion you can select from a range of added value courses here

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Software Tester (Standard) OccupationalProfile: The primary role of a Software Tester is to ensure that software operates as intended. Testers typically design and prepare test plans and conduct software testing as appropriate to ensure that software is fit for purpose. They document and report the results of testing activities. They have a good understanding of the software lifecycle and software development practices. Typical Job Roles: Software Tester, Software Test Analyst Qualifications / Professional Recognition: Apprentices must achieve one internationally recognised vendor or professional qualification, from the right hand column in the table below. This then exempts the Ofqual-regulated knowledge module, as shown in the left hand column. Level 4 Entry Requirements/ Maths & English Individual employers will set the selection criteria, but this is likely to include A levels; a level 3 apprenticeship or other relevant qualification; relevant experience and/or an aptitude test with a focus on functional maths. Level 2 English and Maths will need to be achieved, if not already, prior to taking the end point assessment. Duration The duration of this apprenticeship is typically 24 months. Contribution Required £1800 Suggested Added Value Package - Data Protection - Safeguarding - Equality & Diversity This is just our suggestion you can select from a range of added value courses here

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Digital & TechnologySolutions Professional (Standard) Occupational Profile: A Digital & Technology Solutions Professional provides technology enabled solutions to internal and/or external customers, in a range of areas including software, business and systems analysis, cyber security, data analysis and network infrastructure. They implement technology solutions that enable businesses to develop new products and services and to increase an organisations productivity using digital technologies. They are confident, competent and capable independent Technology Solutions Professionals able to operate in a range of related roles. The occupation is based upon a core set of outcomes that will be supplemented by one, and only one, of six specialism areas detailed below that cover the roles identified by employers. Typical Job Roles: Software Developer, Software Engineer, Software Tester, Application Specialist, Business Analyst, IT project Manager, IT Consultant, Network Engineer, Cyber Security Analyst, Database Specialist, Data Analyst, Digital Media Technology Practitioner, Systems Designer Qualifications / Professional Recognition: The award is BSc (Hons) in Digital & Technology Solutions Specialisms are; • Software Engineer • IT Consultant • Business Analyst • Cyber Security Analyst • Data Analyst • Network Engineer Level 6 Entry Requirements/ Maths & English Individual employers will set the selection criteria, but this is likely to include three ‘A’ levels, including maths, although some employers will accept other relevant qualifications or experience. Duration Typically 36 months Contribution Required £2700 Suggested Added Value Package - Professional Body Registration This is just our suggestion you can select from a range of added value courses here

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Associate Project Manager(Standard) Occupational Profile: Projects can be defined and delivered within different contexts, across diverse industry sectors. They can be large or small. Every project needs to be managed to ensure its success, An associate project manager knows what needs to be achieved, how it will be achieved, how long it will take and how much it will cost, and works with the project team to achieve the required outcomes. Associate project managers need good planning, organisation, leadership, management and communication skills. An associate project manager utilises resources with suitable skills, qualifications, experience and knowledge to work together in a motivated and integrated team, with clearly defined reporting lines, roles, responsibilities and authorities. Typical Job Roles: Dependent upon the size of the organisations and the complexity of projects, associate project managers’ job titles will vary, but typically they can include: assistant project manager, junior project manager, project team leader. Some organisations use ‘project manager’ as a generic job title. Qualifications / Professional Recognition: Apprentices are required to achieve a suitable level of knowledge as part of their development such that they achieve an IPMA Level D qualification, prior to their EPA. Upon commencement, apprentices may become student members of the Association for Project Management (APM) as the first step of professional membership. Apprentices will be eligible for progression to associate membership upon successful completion of the apprenticeship. Full membership can be attained through further experience and professional development. Level 4 Entry Requirements/ Maths & English Individual employers will set their own entry requirements for their apprentices. Typically candidates will have achieved a grade C or above in at least 5 GCSEs including English and Mathematics, and hold a minimum of 120 UCAS points, or equivalent. Either before or during the apprenticeship, apprentices will be required to achieve level 2 qualifications in English and Mathematics prior to taking end point assessment (EPA). Duration The typical duration of this apprenticeship will be 24 months. Contribution Required £900 Suggested Added Value Package - World Class Manager - Project Management Online This is just our suggestion you can select from a range of added value courses here

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Chartered Manager (Standard) OccupationalProfile: A Chartered Manager is someone who can take responsibility for people, projects, operations and/or services to deliver long term organisational success, with the professional recognition of their ability to deliver impact, behave ethically and demonstrate their commitment to continual learning and development. Typical Job Roles: Professional managers in the private, public or third sector and all sizes of organisation. Specific job roles may include: Manager; Senior Manager; Head of Department; Operations Manager; or anyone with significant management responsibilities. Qualifications / Professional Recognition: Successful apprentices will achieve a degree in management and business [either BA (Hons); BSc (Hons) or BBA (Hons)] and full chartered membership of the CMI, incorporating vocational and academic elements. Level 6 Entry Requirements/ Maths & English Individual employers will set the selection criteria for their Apprenticeships. Most candidates will have A levels (or equivalent) or existing relevant Level 3 qualifications, and English, Maths and ICT at Level 2. Other relevant or prior experience may also be considered as an alternative. English and Maths - English and Maths will be required to be demonstrated at a minimum of Level 2. Duration The typical duration for this apprenticeship is 4 years, but will depend on the previous experience of the apprentice. Contribution Required £2700 Suggested Added Value Package - Professional Body Registration This is just our suggestion you can select from a range of added value courses here

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Customer Service Specialist(Standard - Not Approved) Occupational Profile: The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. Typical Job Roles: This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point. Qualifications / Professional Recognition: Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management. Level 3 Entry Requirements/ Maths & English Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment. Duration The apprenticeship will take a minimum of 15 months to complete depending on experience. Contribution Required TBC Suggested Added Value Package - Conflict Management - Emergency First Aid at Work This is just our suggestion you can select from a range of added value courses here

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Business Improvement Techniques OccupationalProfile: The framework provides an industry standard programme centered on the proven tools and techniques of lean process and quality improvement activities. It is designed to support continuous improvement by promoting effective team working and developing lean skills across the wider workforce. Typical Job Roles: Materials Handler, BIT Administration Operative, Quality Control Operative, Shop floor Operative Qualifications / Professional Recognition: Diploma in Business Improvement Techniques (Competence) Certificate in Business Improvement Techniques (Knowledge) Level 2 Entry Requirements/ Maths & English Employers will set their own entry requirements in order to start on this apprenticeship Learners will complete Functional Skills in Maths& English. Duration Minimum of 12 months Contribution Required £250 Suggested Added Value Package - Project Management Online - Emergency First Aid at Work This is just our suggestion you can select from a range of added value courses here

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Supply Chain Operator(Standard) Occupational Profile: This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry. Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers across all sectors, and as such their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation. They may be required to work in shifts, for example overnight or working on weekends, and some (depending on the nature of their organisation) may be required to work internationally in Europe or at worldwide destinations. Typical Job Roles: Traffic Office, Removals Operatives, Individual responsible for the movement of goods Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. Specialist modules can be chosen in either Traffic Office or Removals Level 2 Entry Requirements/ Maths & English Employers will set their own entry requirements. Apprentices without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to completion of their apprenticeship. Duration Minimum duration is 12 months Contribution Required £300 Suggested Added Value Package - Emergency First Aid at Work - Manual Handling This is just our suggestion you can select from a range of added value courses here

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Supply Chain WarehouseOperative (Standard) Occupational Profile: Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning. They are required to safely use a range of equipment, machinery and vehicles, as relevant to their role and setting. This could include mechanical racking systems, materials handling equipment (MHE) or fork lift trucks. Typical Job Roles: Warehouse Operatives Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. Level 2 Entry Requirements/ Maths & English Employers will set their own entry requirements. Apprentices without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to completion of their apprenticeship. Duration Minimum duration is 12 months Contribution Required £300 Suggested Added Value Package - FLT Driver This is just our suggestion you can select from a range of added value courses here

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Supply Chain SpecialistLarge Goods Vehicle (LGV) Driver (Standard) Occupational Profile: LGV Drivers drive in a safe and fuel efficient manner, ensuring that the right products are delivered at the right time, location and temperature (if required), with the correct documentation and within the shortest lead times. They are responsible for maintaining the integrity of load and vehicle by applying correct procedures for restraint, road, health and safety, they may work within one or more subsectors, including: shipping, removals, import/export, freight, hazardous goods, and food. LGV Drivers will deliver to a range of settings, such as warehouses, shops and priva homes, and their customer base will range from large global organisations to sole traders and private customers. They may be required to work in shifts and will usually work alone. They operate in many different localities such as inner city, towns, and rural locations. Typical Job Roles: Large Goods Vehicle Drivers Qualifications / Professional Recognition: Supply Chain Specialist Large Goods Vehicle Drivers are legally required to obtain their Category C licence during the apprenticeship in order to drive large goods vehicles. Level 2 Entry Requirements/ Maths & English Apprentices must hold a valid UK driving licence (at least Cat B ie car licence) in order to access the apprenticeship and must be 18 years old by the time they are read to gain their provisional vocational licence. Apprentices without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the en point assessment. Duration Minimum duration is 12 months Contribution Required £500 Suggested Added Value Package - Class 2 Licence This is just our suggestion you can select from a range of added value courses here

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Team Leader (Standard) OccupationalProfile: A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. Typical Job Roles: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager. Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression. Level 3 Entry Requirements/ Maths & English The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment. Duration 12-18 Months Contribution Required £150 Suggested Added Value Package - World Class Manager - Project Manager Online This is just our suggestion you can select from a range of added value courses here

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Recruitment Resourcer (Standard- Not Approved) Occupational Profile: A recruitment resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities.. Typical Job Roles: Resourcer Qualifications / Professional Recognition: To successfully complete this apprenticeship the learner will need to complete one level 2 knowledge qualification and one level 2 competency qualification as listed below: Knowledge: • Level 2 Certificate in Recruitment Resourcing Competency: • Level 2 NVQ Certificate in Recruitment Resourcing Learners who complete these qualifications above will also be eligible for professional registration of the Institute of Recruitment Professionals or Institute of Recruiters. Level 2 Entry Requirements/ Maths & English Employers will set their own entry requirements. Apprentices without Level 2 English and Maths will need to achieve this level prior to completion of their Apprenticeship. Duration Minimum of 12 Months Contribution Required £200 Suggested Added Value Package - Rec Certificate This is just our suggestion you can select from a range of added value courses here

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Recruitment Consultant (Standard- Not Approved) Occupational Profile: Predominantly employed within the recruitment sector, the recruitment consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee. A recruitment consultant may focus on the supply of flexible workers, permanent placements or a combination of both. Typical Job Roles: Recruitment Consultant Qualifications / Professional Recognition: To successfully complete this Apprenticeship the apprentice will need to complete one level 3 knowledge qualification and one level 3 competency qualification as listed below: Knowledge: • Level 3 Certificate in Recruitment Practice • Level 3 Certificate in the Principles of Recruitment Practice Competency: • Level 3 NVQ Diploma in Recruitment Learners who complete the qualifications above will also be eligible for professional registration of the Institute of Recruitment Professionals or Institute of Recruiters. Level 3 Entry Requirements/ Maths & English Employers will set their own entry requirements. Apprentices without Level 2 English and Maths will need to achieve this level prior to completion of their Apprenticeship. Duration The length of this apprenticeship should typically be 12-18 Months Contribution Required £150 Suggested Added Value Package - REC Certificate This is just our suggestion you can select from a range of added value courses here

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HR Support (Standard- Not Approved) Occupational Profile: HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer. Typical Job Roles: HR Support Qualifications / Professional Recognition: There are no required qualifications for this apprenticeship. The employers are keen to drive up professionalism and standards within HR so the Assessment Plan contains suggested qualifications/units that employers can use to ensure robust technical knowledge. Successful completion of this standard will enable the individual to apply for Associate Membership (Assoc CIPD) of the Chartered Institute of Personnel and Development (CIPD), the professional body for the HR sector, if they take the qualifications suggested. Without the qualification, individuals can become an Associate Member of CIPD if their end point assessment is carried out by a provider approved by the professional body. Level 3 Entry Requirements/ Maths & English Employers will set their own entry requirements. Apprentices without Level 2 English and Maths will need to achieve this level prior to completion of their Apprenticeship. Duration The length of this apprenticeship should typically be 18 - 24 months. Contribution Required TBC Suggested Added Value Package - Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

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Bid & ProposalCo-ordinator (Standard - Not Approved) Occupational Profile: The role of bid and proposal professionals is integral to how businesses win work. Sometimes it is a separate job/ discrete role, and sometimes it is rolled into another function. As a key part of the sales and business development function, the role works across various business teams to bring together compelling, customer focused proposals and tender submissions to win business. The apprentice will develop commercial capability, vital to businesses and valued across all business sectors. Typical Job Roles: Bid and Proposal Co-ordinator Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. On successful completion of the apprenticeship, individuals will be eligible for membership of the Association of Bid and Proposal Management Professionals (APMP). Level 3 Entry Requirements/ Maths & English Individual employers will identify selection criteria in terms of previous qualifications, training or other criteria. Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment. Duration Typically 24 months. Contribution Required TBC Suggested Added Value Package - Sales, Pricing & Marketing - Project Management Online This is just our suggestion you can select from a range of added value courses here

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Digital Marketeer (Standard) OccupationalProfile: The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A digital marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign. The marketer will work to marketing briefs and instructions. They will normally report to a digital marketing manager, a marketing manager or an IT Manager. Typical Job Roles: Digital Marketing Assistant, Digital Marketing Executive, Digital Marketing Co-ordinator, Campaign Executive, Social Media Executive, Content Co-ordinator, Email Marketing Assistant, SEO Executive, Analytics Executive, Digital Marketing Technologist. Qualifications / Professional Recognition: Apprentices must achieve one internationally recognised vendor or professional qualification, from the right hand column in the table below. This then exempts one of the Ofqual-regulated knowledge modules, as shown in the left hand column. Level 3 Entry Requirements/ Maths & English Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2 apprenticeship or other relevant qualifications, relevant experience and/or an aptitude test with a focus on functional maths. Employers are likely to be looking for a proven passion for digital and social media. Level 2 English and maths will need to be achieved, if not already, prior to taking the end point assessment. Duration Minimum duration is 18 months Contribution Required £900 Suggested Added Value Package - Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

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Customer Service Practitioner(Standard) Occupational Profile: The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media. Typical Job Roles: Customer focused roles Qualifications / Professional Recognition: There are no formal qualification requirements in the standard Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Level 2 Entry Requirements/ Maths & English Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship. Duration Minimum of 12 months Contribution Required £400 Suggested Added Value Package - Conflict Management - Emergency First Aid at Work This is just our suggestion you can select from a range of added value courses here

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Customer Service Specialist(Standard - Not Approved) Occupational Profile: The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. Typical Job Roles: This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point. Qualifications / Professional Recognition: Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management. Level 3 Entry Requirements/ Maths & English Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment. Duration The apprenticeship will take a minimum of 15 months to complete depending on experience. Contribution Required TBC Suggested Added Value Package - Emergency First Aid at Work - Conflict Management This is just our suggestion you can select from a range of added value courses here

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Business Administrator (Standard- Not Approved - Framework Available) Occupational Profile: Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills. The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others Typical Job Roles: The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Qualifications / Professional Recognition: Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment. Level 3 Entry Requirements/ Maths & English There are no formal qualification requirements in the standard Duration The apprenticeship will typically take between 12 and 18 months to complete. Contribution Required £250 Suggested Added Value Package - Microsoft Office Specialsit This is just our suggestion you can select from a range of added value courses here

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Compliance / RiskOfficer (Standard) Occupational Profile: All financial services organisations have to meet a wide range of compliance and risk requirements set out in legislation e.g. data security, or required by regulators e.g. financial crime, operational risk. To meet these requirements many organisations will have dedicated Risk and/or Compliance departments that are experts in the relevant legislation/regulator requirements. They provide proactive support and guidance to the business areas to ensure that the organisation meets this wide range of requirements, balanced against achieving appropriate customer outcomes. In some organisations, this expertise may be embedded in the business areas themselves. Typical Job Roles: Within the Risk/Compliance function of a specific organisation, the role of the Compliance/Risk Officer is likely to include providing relatively straightforward support and advice to the business on their specific area(s) of expertise e.g. financial crime, training and competence, fraud; working with the business on specific problems that emerge; analysing data, maintaining records and producing reports; working on reviews/audits to check that policies are being correctly applied. The role will require sound ethical standards, together with good communication and influencing skills as there can be differences of opinion between the business and the Risk/Compliance function on the appropriate action to take. Sound underpinning knowledge of risk and compliance frameworks, policies and procedures will be required. The role may cover compliance or risk functions or be a blend of both depending on the organisation. Qualifications / Professional Recognition: The apprentice will complete one appropriate qualification from one of the following Professional Bodies: • International Compliance Association • Chartered Institute of Securities & Investment • London Institute of Banking & Finance • Chartered Banker Institute – Cert in Complaint Handling • Chartered Insurance Institute – Certificate in Financial Services, Certificate in Insurance • Chartered Institute of Credit Management – • Institute of Risk Management – International Certificate in Risk Management Level 3 Entry Requirements/ Maths & English Individual employers will set the selection criteria for their Apprenticeships. It is recommended that employers may want most candidates to have Level 2 Maths and English. Other relevant or prior experience may also be considered as an alternative. Duration The length of this apprenticeship is expected to be typically 15 - 18 months. Contribution Required £900 Suggested Added Value Package - Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

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Senior Compliance /Risk Specialist (Standard) Occupational Profile: All financial services organisations have to meet a wide range of compliance and risk requirements set out in legislation e.g. data security, or required by regulators e.g. financial crime, operational risk. To meet these requirements many organisations will have dedicated Risk and/or Compliance departments that are experts in the relevant legislation/regulator requirements. They provide proactive support and guidance to the business areas to ensure that the organisation meets this wide range of requirements, balanced against achieving appropriate customer outcomes. In some organisations, this expertise may be embedded in the business areas themselves. Typical Job Roles: Within the Risk/Compliance function of a specific organisation, the role of the Senior Compliance/Risk Specialist is to provide high quality input and advice to the business in their specialist area(s) of expertise e.g. risk, financial crime, compliance, modelling/analysing data. This is likely to include dealing with complex problems, implementing new legal / regulatory requirements, working with senior managers in the organisation. The role requires sound ethical standards, significant technical expertise, together with the capability to influence senior members of the organisation as there can often be differing views on the appropriate action to take. Deep underpinning knowledge of risk and compliance frameworks, policies and procedures will be required. It may cover compliance or risk functions or be a blend of both depending on the organisation. Qualifications / Professional Recognition: The apprentice will complete one appropriate qualification from one of the following Professional Bodies: • International Compliance Association - D • Chartered Institute of Securities & Investment – Diploma in Investment Compliance • London Institute of Banking & Finance – Chartered Associateship Programme • Chartered Banker Institute • Chartered Insurance Institute - Advanced Diploma in Insurance; Diploma in Insurance • Chartered Institute of Credit Management – Diploma in Credit Management; BA(Hons) Credit Management; CSA Diploma in Compliance Risk Management • Institute of Risk Management – Level 6 Entry Requirements/ Maths & English Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end point assessment. Duration The length of this apprenticeship is typically expected to be 36 - 42 months. The length may vary depending on prior experience. Contribution Required £2700 Suggested Added Value Package - Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

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Financial Services Administrator(Standard) Occupational Profile: Typical tasks may include; Providing general office administrative support including filing/scanning/photocopying, banking/post/franking, processing premium payments, answering the telephone, note/message taking Maintain customer / policy records through the customer management system and associated IT solutions Support the account handling team in delivering a full customer service proposition in a professional, timely and efficient manner including new business, mid-term adjustments and renewals. Transact with insurers and customers accordingly.Communicate all information necessary to ensure customers are fully aware that their needs have been met and contract certainty achieved. Manage instalment and credit provisions for customers. Ensuring that formal complaints /potential formal complaints are referred immediately to Managing Director Ensuring that all compliance procedures are adhered to on a day to day basis. Ensure customer files are complete in accordance with procedures. Manage new and existing claims and complete any claims analysis as is necessary, working with the Claims Department Typical Job Roles: Financial Services Administrator: Qualifications / Professional Recognition: Professional qualifications within this apprenticeship are listed below – one of: UK financial services, regulation & ethics (CF1) – Chartered Insurance Institute (CII) UK financial regulation (UKFR) – IFS University College (Institute of Financial Services) Financial Services regulation and Ethics - Chartered Bankers Institute (CB) Introduction to Securities and Investment; UK financial regulation; Administration of settlements and investments – Chartered Institute for Securities and Investments (CISI) Level 3 Entry Requirements/ Maths & English Individual employers will set the selection criteria for their Apprenticeships. Most candidates will have Level 2 Maths and English, ideally as part of 5 GCSE A-C grades. Other relevant or prior experience may also be considered as an alternative. Employers who recruit candidates without English or Maths at Grade C or above must ensure that the candidate achieves this standard prior to the completion of the Apprenticeship. Duration The apprenticeship will typically take 12 – 18 months to complete Contribution Required £1200 Suggested Added Value Package - Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

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Assistant Accountant (Standard) OccupationalProfile: An Assistant Accountant provides support to internal and external customers and will work predominately either as an assistant accountant within practice or alternatively within the finance function of an organisation. Part of their role will involve assisting in the day to day financial activities such as data entry to month end management accounts and/or year-end financial statements. In addition the Assistant Accountant may find themselves involved in regulatory financial requirements such as the completion of VAT returns or assisting in the preparation of tax computations. Typical Job Roles: Assistant Accountant / Trainee Accounting Technician / Accounts Clerk / Cashier / Finance Assistant / Purchase Ledger Clerk / Sales Ledger Clerk Qualifications / Professional Recognition: There are no mandatory qualifications stipulated within the standard. As well as ensuring full competency as an Assistant Accountant, this standard provides the foundation for progression into a number of career paths in the Accounting sector including Audit Trainee, Corporate Recovery Analyst, Credit Controller or Tax Accountant. Level 3 Entry Requirements/ Maths & English Individual employers set the selection criteria, but this is likely to include 5 GCSEs, including Maths and English, although some employers will accept other relevant qualifications and experience, including a relevant Level 2 qualification. Apprentices without English or Maths at Level 2 must achieve this prior to taking the end point assessment. Duration Typically 15 to 18 months Contribution Required £250 Suggested Added Value Package - Professional Body Registration This is just our suggestion you can select from a range of added value courses here

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Financial Services CustomerAdvisor (Standard) Occupational Profile: This apprenticeship has been designed for use in Banks and Building Societies, but may have wider application across Financial Services. Within these organisations there are a number of front line roles that deal with customers on a range of relatively straightforward transactions within a detailed regulatory and risk framework – these may happen in a branch, over the phone, through the internet or be done by an individual in an operations centre that supports other areas of the business. Typical activities could include, depending on the organisation, branch cashier, dealing face to face with customer enquiries in branches, helping them use new digital services, dealing with enquiries by phone, email or post, administering customer accounts, resolving relatively straightforward problems and complaints, proactively contacting customers, identifying sales opportunities and making referrals. Typical Job Roles: Financial Services Customer Adviser Qualifications / Professional Recognition: here are no required qualifications for this apprenticeship. The Assessment Plan contains suggested qualifications/units that employers can use to ensure robust technical knowledge. This standard puts the apprentice on the pathway towards professional membership of the Chartered Banker Institute, the London Institute of Banking & Finance, or the Chartered Insurance Institute, depending on which qualifications are taken. A further qualification may be required to be able to apply for membership. It forms the foundation of a career within the sector, giving the base for further development through a career path within the organisation which may include a Level 3 or other apprenticeship. Level 2 Entry Requirements/ Maths & English Individual employers will set the selection criteria for the applicant. Duration The length of this apprenticeship is expected to be 12 – 18 months Contribution Required £400 Suggested Added Value Package - Conflict Management - Emergency First Aid at Work This is just our suggestion you can select from a range of added value courses here

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Senior Financial ServicesCustomer Advisor (Standard) Occupational Profile: This apprenticeship has been designed for use in Banks and Building Societies, but may have wider application across Financial Services, including Life Insurers. Within these organisations there are a number of front line roles that deal with customers and require a high level of technical knowledge and skills across a wide range of products – these may happen in a branch, over the phone, through the internet / social media or an operations centre that supports other areas. They may deal with individuals, businesses or a small portfolio of accounts. Typical activities could include, depending on the organisation, understanding customer needs and meeting those needs with the right products and services eg type of bank account / credit card / loans / insurances; promoting new digital services to encourage customers to use these channels, proactively calling customers to deepen relationships, resolving tricky complaints, working with other areas of the organisation to meet customer needs. Products within the scope of this role are core banking, savings and insurance. Any mortgage, complex investment or other regulated product opportunities will be referred to specialists. Typical Job Roles: Senior Financial Services Customer Adviser This apprenticeship contains an option for those apprentices that manage a team as part of their role. Qualifications / Professional Recognition: The apprentice will complete an appropriate qualification/examination (as considered most relevant by the employer) from one of the following Professional Bodies: • Chartered Banker Institute - Professional Banker Certificate; Professional Banker Diploma; Certificate in Complaint Handling; Certificate in Offshore Banking Practice • Chartered Insurance Institute - Award In Retail Banking; Certificate In Financial Services; Certificate in Insurance; Award in Financial Administration; Group Risk • Chartered Institute of Securities & Investment – Investment Operations Certificate • London Institute of Banking & Finance - Certificate in Retail Banking Conduct of Business; Certificate in Business Banking and Conduct; Certificate in Consumer Debt Collection; Certificate in Regulated Complaints Handling; Award in Customer Complaints Handling; Certificate in Financial Administration and Planning; Certificate in Supervising in a Regulated Environment; Certificate for Specialists in Automotive Finance; Certificate in International Trade and Finance Level 3 Entry Requirements/ Maths & English Employers will set their own entry requirements, but it is expected that the individual would have worked within a supervisory role to start on this apprenticeship standard. Duration The length of this apprenticeship is expected to be 12 - 24 months. For entry at this level it would typically be 18-24 months, with progression from Level 2 being closer to 12 months. Contribution Required £900 Suggested Added Value Package - Conflict Management - Emergency First Aid at Work This is just our suggestion you can select from a range of added value courses here

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Professional Accounting /Tax Technician (Standard) Occupational Profile: Individuals in the role of a Professional Accounting/Tax Technician will have responsibility for creating, and / or verifying and reviewing, accurate and timely financial information within the organisation in which they are employed or on behalf of another organisation. This will be performed in order to meet relevant ethical, professional and legal standards, and will utilise the individual’s knowledge of the business systems and processes, as well as standard accounting and tax practices. This role may exist in an accounting practice, a professional services company, HMRC or the accounting function of a business or other organisation. Typical Job Roles: Examples of roles as a Professional Accounting/Tax Technician include, but are not limited to, Assistant Auditor, Assistant Management Accountant, Assistant Financial Accountant, Accounts Payable and Expenses Supervisor, Commercial Analyst, Payroll Manager, Senior Bookkeeper, Senior Financial Officer, Tax Investigations Officer, Personal Tax Assistant and Business Tax Assistant. Qualifications / Professional Recognition: The Professional Accounting/Tax Technician standard allows student registration with a number of UK Professional Bodies in this sector. If a candidate seeks to become a member of a Professional Body there may be other requirements specific to the relevant Professional Body, which may be taken as part of, or alongside, the Apprenticeship at the employer’s and candidate’s discretion. Completion of the Professional Accounting/Tax Technician Apprenticeship may lead to the candidate receiving credits towards the completion of the Professional Accountant/Tax Apprenticeship or Chartered Accountancy/Taxation qualifications provided by the relevant Professional Bodies. Completion of the Professional Accounting/Tax Technician Apprenticeship may also result in credits being awarded towards relevant undergraduate degree programmes. Level Entry Requirements/ Maths & English Individual employers will identify entry requirements in terms of previous qualifications, training or other criteria. Most candidates will have Level 2 Maths and English (equivalent to GCSE grade C or above), ideally as part of 5 GCSE A-C grades or other comparable qualifications. Apprentices without English or Maths at Level 2 must achieve this prior to the completion of the Apprenticeship. Duration It is anticipated that candidates will typically complete the Apprenticeship within 18 to 24 months. 4 Contribution Required £900 Suggested Added Value Package - Professional Body Registration This is just our suggestion you can select from a range of added value courses here

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Business Administrator (Standard- Not Approved - Framework Available) Occupational Profile: Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills. The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others Typical Job Roles: The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Qualifications / Professional Recognition: Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment. Level 3 Entry Requirements/ Maths & English There are no formal qualification requirements in the standard Duration The apprenticeship will typically take between 12 and 18 months to complete. Contribution Required £250 Suggested Added Value Package - Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

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HR Support (Standard- Not Approved) Occupational Profile: HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer. Typical Job Roles: HR Support Qualifications / Professional Recognition: There are no required qualifications for this apprenticeship. The employers are keen to drive up professionalism and standards within HR so the Assessment Plan contains suggested qualifications/units that employers can use to ensure robust technical knowledge. Successful completion of this standard will enable the individual to apply for Associate Membership (Assoc CIPD) of the Chartered Institute of Personnel and Development (CIPD), the professional body for the HR sector, if they take the qualifications suggested. Without the qualification, individuals can become an Associate Member of CIPD if their end point assessment is carried out by a provider approved by the professional body. Level 3 Entry Requirements/ Maths & English Employers will set their own entry requirements. Apprentices without Level 2 English and Maths will need to achieve this level prior to completion of their Apprenticeship. Duration The length of this apprenticeship should typically be 18 - 24 months. Contribution Required TBC Suggested Added Value Package - Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

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Bid & ProposalCo-ordinator (Standard - Not Approved) Occupational Profile: The role of bid and proposal professionals is integral to how businesses win work. Sometimes it is a separate job/ discrete role, and sometimes it is rolled into another function. As a key part of the sales and business development function, the role works across various business teams to bring together compelling, customer focused proposals and tender submissions to win business. The apprentice will develop commercial capability, vital to businesses and valued across all business sectors. Typical Job Roles: Bid and Proposal Co-ordinator Qualifications / Professional Recognition: There are no formal qualification requirements in the standard. On successful completion of the apprenticeship, individuals will be eligible for membership of the Association of Bid and Proposal Management Professionals (APMP). Level 3 Entry Requirements/ Maths & English Individual employers will identify selection criteria in terms of previous qualifications, training or other criteria. Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment. Duration Typically 24 months. Contribution Required TBC Suggested Added Value Package - Sales, Pricing & Marketing - Project Management Online This is just our suggestion you can select from a range of added value courses here

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Financial Services Administrator(Standard) Occupational Profile: Typical tasks may include; Providing general office administrative support including filing/scanning/photocopying, banking/post/franking, processing premium payments, answering the telephone, note/message taking Maintain customer / policy records through the customer management system and associated IT solutions Support the account handling team in delivering a full customer service proposition in a professional, timely and efficient manner including new business, mid-term adjustments and renewals. Transact with insurers and customers accordingly.Communicate all information necessary to ensure customers are fully aware that their needs have been met and contract certainty achieved. Manage instalment and credit provisions for customers. Ensuring that formal complaints /potential formal complaints are referred immediately to Managing Director Ensuring that all compliance procedures are adhered to on a day to day basis. Ensure customer files are complete in accordance with procedures. Manage new and existing claims and complete any claims analysis as is necessary, working with the Claims Department Typical Job Roles: Financial Services Administrator: Qualifications / Professional Recognition: Professional qualifications within this apprenticeship are listed below – one of: UK financial services, regulation & ethics (CF1) – Chartered Insurance Institute (CII) UK financial regulation (UKFR) – IFS University College (Institute of Financial Services) Financial Services regulation and Ethics - Chartered Bankers Institute (CB) Introduction to Securities and Investment; UK financial regulation; Administration of settlements and investments – Chartered Institute for Securities and Investments (CISI) Level 3 Entry Requirements/ Maths & English Individual employers will set the selection criteria for their Apprenticeships. Most candidates will have Level 2 Maths and English, ideally as part of 5 GCSE A-C grades. Other relevant or prior experience may also be considered as an alternative. Employers who recruit candidates without English or Maths at Grade C or above must ensure that the candidate achieves this standard prior to the completion of the Apprenticeship. Duration The apprenticeship will typically take 12 – 18 months to complete Contribution Required £1200 Suggested Added Value Package - Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

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Assistant Accountant (Standard) OccupationalProfile: An Assistant Accountant provides support to internal and external customers and will work predominately either as an assistant accountant within practice or alternatively within the finance function of an organisation. Part of their role will involve assisting in the day to day financial activities such as data entry to month end management accounts and/or year-end financial statements. In addition the Assistant Accountant may find themselves involved in regulatory financial requirements such as the completion of VAT returns or assisting in the preparation of tax computations. Typical Job Roles: Assistant Accountant / Trainee Accounting Technician / Accounts Clerk / Cashier / Finance Assistant / Purchase Ledger Clerk / Sales Ledger Clerk Qualifications / Professional Recognition: There are no mandatory qualifications stipulated within the standard. As well as ensuring full competency as an Assistant Accountant, this standard provides the foundation for progression into a number of career paths in the Accounting sector including Audit Trainee, Corporate Recovery Analyst, Credit Controller or Tax Accountant. Level 3 Entry Requirements/ Maths & English Individual employers set the selection criteria, but this is likely to include 5 GCSEs, including Maths and English, although some employers will accept other relevant qualifications and experience, including a relevant Level 2 qualification. Apprentices without English or Maths at Level 2 must achieve this prior to taking the end point assessment. Duration Typically 15 to 18 months Contribution Required £250 Suggested Added Value Package - Professional Body Registration This is just our suggestion you can select from a range of added value courses here

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Digital Marketeer (Standard) OccupationalProfile: The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A digital marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign. The marketer will work to marketing briefs and instructions. They will normally report to a digital marketing manager, a marketing manager or an IT Manager. Typical Job Roles: Digital Marketing Assistant, Digital Marketing Executive, Digital Marketing Co-ordinator, Campaign Executive, Social Media Executive, Content Co-ordinator, Email Marketing Assistant, SEO Executive, Analytics Executive, Digital Marketing Technologist. Qualifications / Professional Recognition: Apprentices must achieve one internationally recognised vendor or professional qualification, from the right hand column in the table below. This then exempts one of the Ofqual-regulated knowledge modules, as shown in the left hand column. Level 3 Entry Requirements/ Maths & English Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2 apprenticeship or other relevant qualifications, relevant experience and/or an aptitude test with a focus on functional maths. Employers are likely to be looking for a proven passion for digital and social media. Level 2 English and maths will need to be achieved, if not already, prior to taking the end point assessment. Duration Minimum duration is 18 months Contribution Required £900 Suggested Added Value Package - Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

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Business Administrator (Standard- Not Approved - Framework Available) Occupational Profile: Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills. The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others Typical Job Roles: The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Qualifications / Professional Recognition: Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment. Level 2 & 3 Entry Requirements/ Maths & English There are no formal qualification requirements in the standard Duration The apprenticeship will typically take between 12 and 18 months to complete. Contribution Required £250 Suggested Added Value Package - Microsoft Office Specialist This is just our suggestion you can select from a range of added value courses here

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, ACHIEVE, SUSTAIN, PROGRESSSeetec Seetec Workforce Development Solutions employers@seetec.co.uk wwww.seetec.co.uk

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