The document discusses different types of listening including superficial, appreciative, focused, evaluative, attentive, and empathetic listening. It provides tips for being a good listener such as listening with an open mind, concentrating fully, not interrupting the speaker, having patience and a cool mind, and empathizing with the speaker. The document also contrasts listening and hearing, noting that listening is an active two-way process while hearing is passive.

3.  Superficial listening
 Appreciate Listening
 Focused listening
 Evaluative listening
 Attentive listening
 Empathetic listening
Superficial
Empathetic Focused
Appreciate

6.  open mind :
You should listen to the speaker with an open mind .
 Concentration :
When you are listening ,listen with full concentration.
 Put speaker :
You are listening with an open mind .
 Don’t interrupt :
While you are listening , be careful you don’t speak .
 Patience’s ,cool mind:
Patience is an important part of listening .
 Empathise with the speaker :
It is the culture of a good listener .

7. Listening
 Voluntary
 Requires conscious
efforts
 Active process
 The listener plays a very
active part
 A two way Interactive
process engaging the
speaker and the listener
Hearing
 Involuntary
 Happens automatically
 Passive process
 The listener plays a
passive
 a one way process

8.  Stop talking
 Stop thinking
 Remove distractions
 Dont let your mind wander
 Put speaker at else
 Dont not pre judge
 Be patient
 Dont be angry
 Enpathise with the speaker
 Takes notes