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Becoming a better listener
Definition
You can define the listening process as the process of receiving, attending, and
understanding messages transmitted through the medium of sound.
The Process of Listening
1. Receiving
• Hearing and listening are not the same. Hearing is the reception of sound. Listening is
the attachment of meaning to sound.
• 2. Attending
• Hearing is only the first part of listening. You must then interpret, appreciate, or evaluate
what you are hearing. Good listening requires energy and concentration, even though
you tend to think of it as an automatic process.
• 3. Responding
Sometimes a response is appropriate during communication.
There are several types of responses.
Direct verbal responses. These may be spoken or written.
 Responses that paraphrase.
You may say, “in other words, what you are saying is . . .”
A paraphrase gives the sender a chance to confirm
that you understand the message.
 Non-verbal responses.
Sometimes a nod of the head or a “thumbs up”
may communicate that the message is understood
There are several types of responses.
4. Remembering
Memory is often a necessary and essential part of the listening process.
Informative Listening
Vocabulary. Increasing your vocabulary will increase your potential for better
understanding.
 Concentration. Sometimes it is hard to concentrate because more than one thing is
going on at a time.
 Memory. You cannot process information without bringing memory into play.
key to effective relationship listening
• attending, supporting, and empathizing
1. Attending - In relationship listening, attending behaviors
indicate that the listener is focusing on the speaker. Little
things such as nodding your head or saying “I see,” will let the
speaker know that you are involved.
2. Supporting - Many responses have a negative or non-supporting effect.
For example, interrupting the speaker or changing the subject are not supportive.
Sometimes the best response is silence.
3. Empathizing - What is empathy? Empathy is feeling and thinking with
another person.
How to Be an Effective Listener
“actively listening” while others speak.
Listen with a purpose. Try to organize what you hear.
Do not stop listening because the sender does not meet expectations. Listen to the
words. Look for the message.
Do not react until the message is complete.
If the speaker has an association with someone or something about which you have
negative feelings, you may not listen the way you should.
External distractions.
Sometimes there are a lot of things going on in the same location where you are trying
to listen to the speaker.
Gender preferences. You may have different expectations because of the gender of the
speaker.
Emotionality on the part of the speaker. If the speaker becomes passionate about the
topic, it may distract you from hearing the real message.
Prejudging the message before the entire message has been delivered.
External distractions.
Trigger words - the word lottery, your mind might wander to untold riches. Words like
homework or test scores may also distract you.
Delivery style - Sometimes the way the speaker communicates can be distracting. The
speaker might have a very monotone voice or may stutter.
Some people continuously put in verbal pauses like “uh” or “you know.” Any of these
things may cause you to concentrate more on the delivery than the content.
Conclusion
• Improved listening involves work, but the results are well worth the effort.
• to communicate in groups. You will examine some of the characteristics and social
influences that can affect group communications.
Becoming a better listener

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Becoming a better listener

  • 1. Becoming a better listener
  • 2. Definition You can define the listening process as the process of receiving, attending, and understanding messages transmitted through the medium of sound.
  • 3. The Process of Listening 1. Receiving • Hearing and listening are not the same. Hearing is the reception of sound. Listening is the attachment of meaning to sound. • 2. Attending • Hearing is only the first part of listening. You must then interpret, appreciate, or evaluate what you are hearing. Good listening requires energy and concentration, even though you tend to think of it as an automatic process. • 3. Responding Sometimes a response is appropriate during communication.
  • 4. There are several types of responses. Direct verbal responses. These may be spoken or written.  Responses that paraphrase. You may say, “in other words, what you are saying is . . .” A paraphrase gives the sender a chance to confirm that you understand the message.  Non-verbal responses. Sometimes a nod of the head or a “thumbs up” may communicate that the message is understood
  • 5. There are several types of responses. 4. Remembering Memory is often a necessary and essential part of the listening process. Informative Listening Vocabulary. Increasing your vocabulary will increase your potential for better understanding.  Concentration. Sometimes it is hard to concentrate because more than one thing is going on at a time.  Memory. You cannot process information without bringing memory into play.
  • 6. key to effective relationship listening • attending, supporting, and empathizing 1. Attending - In relationship listening, attending behaviors indicate that the listener is focusing on the speaker. Little things such as nodding your head or saying “I see,” will let the speaker know that you are involved. 2. Supporting - Many responses have a negative or non-supporting effect. For example, interrupting the speaker or changing the subject are not supportive. Sometimes the best response is silence. 3. Empathizing - What is empathy? Empathy is feeling and thinking with another person.
  • 7. How to Be an Effective Listener “actively listening” while others speak. Listen with a purpose. Try to organize what you hear. Do not stop listening because the sender does not meet expectations. Listen to the words. Look for the message. Do not react until the message is complete. If the speaker has an association with someone or something about which you have negative feelings, you may not listen the way you should.
  • 8. External distractions. Sometimes there are a lot of things going on in the same location where you are trying to listen to the speaker. Gender preferences. You may have different expectations because of the gender of the speaker. Emotionality on the part of the speaker. If the speaker becomes passionate about the topic, it may distract you from hearing the real message. Prejudging the message before the entire message has been delivered.
  • 9. External distractions. Trigger words - the word lottery, your mind might wander to untold riches. Words like homework or test scores may also distract you. Delivery style - Sometimes the way the speaker communicates can be distracting. The speaker might have a very monotone voice or may stutter. Some people continuously put in verbal pauses like “uh” or “you know.” Any of these things may cause you to concentrate more on the delivery than the content.
  • 10. Conclusion • Improved listening involves work, but the results are well worth the effort. • to communicate in groups. You will examine some of the characteristics and social influences that can affect group communications.