This document contains a resume for Prasun Kumar Paul seeking a new position. It summarizes his 8 years of experience in food and beverage operations, sales support, and event coordination. His professional experiences include roles as a senior captain at Addiction Lounge & Bar, F&B assistant for banquet events at Springfield Projects, and various F&B roles at hotels in Bangalore, Ahmadabad, and Goa. He has expertise in key account management, operations management, strategic planning, and training and development. Prasun holds a hotel management degree and seeks to contribute his leadership and customer service skills to a growth-oriented organization.

1. 1
Prasun Kumar Paul
Contacts: +919681999979 ~ E-Mail: paul.prasun009@gmail.com
Rich Blend of Corporate Social, Operations, Training & Development, Food & Beverage,
Hospitality; Seeking opening in a highly reputed growth Oriented Organization
Professional Abridgement
 A result driven professional with over 8 Years of rich experience in Food & Beverages, Operations, Sales
Support & Unique projects.
 Presently working as,
 Customer supports (Operational), Handling queries.
 A strategic planner with expertise in Project Management; proficiency in building and maintaining
relationships with key corporate decision makers, establishing large volume, and high profit accounts
with excellent level of retention and loyalty.
 A proactive leader and planner with expertise in strategic planning, plan execution, account
management.
 Expertise in Document Creation & Maintenance, Agenda & Event Coordination Confidential Records
Management, Research & Reporting, Innovative and Creative, Efficiency Improvements a nd
performance oriented, Multicultural Understanding, Interpersonal & Communication Skills .
 Possess excellent communication with exceptional interpersonal, leadership, team-building &
presentation skills.
Managerial Skills
 Strong vision and willingness to work hard to take the Organisation into a level of desired fame by
exhibiting high standards and performance, benchmarked against the best in the sector.
 Ability to work independently with minimal supervision and attain group goals.
 Strong organizational and interpersonal skills, including the ability to prioritize workload.
 Possesses the ability to deal effectively with a variety of personnel and executive leadership.
Professional Highlights
Having varied experience in Operations, Event Co-ordination with strength in high-tech corporate system.
During the assignment in Organisation has been involved from the inception to establishment of many task
and responsibilities, wherein has implemented different functions rigidly and successfully too.
Highest Qualification
 Hotel Management (3yrs) from The Meridian School of Hotel Management in 2008.
Hobby
Listening to music, Painting

2. 2
Area of Expertise
 Key account & Relationship Management: Building and maintaining healthy and high yield
business relations with major clientele, ensuring maximum customer satisfaction by achieving
performance parameters delivery & quality norms. Maintaining cordial relations for the
profitability of the business. Maximizing customer satisfaction level by monitoring complaints
related to services and facilities, providing efficient services. Handling customer grievances and
resolving issues. Planning for effective customer acquisition to reach the pre set targets.
 Operations management: Concerned with overseeing, designing, and redesigning business
operations in the products and services. It involves the responsibility of ensuring that business
operations are efficient in terms of using as little resources as needed, and effective in terms of
meeting customer requirements. It is concerned with managing the process that converts inputs.
 Strategic Planning: Authoring business strategies and strategic utilization and deployment of
available resources to achieve organizational business objectives. Establishing corporate goals,
short term and long term budgets and developing business plans for the achievement of these
goals.
 Training & Development/Team Management: Imparting / organizing Product awareness and
training for channel partners’ sales force & respective key account representative. Leading,
training & monitoring the performance of team members to ensure efficiency in sales operations
and meeting of individual & group targets. Analysing team performance in their day to day
activities.
 Business Development: Identifying prospective clients, generating business from new accounts
& developing them to achieve consistent profitability. Forecasting sales operations every month
and quarter.
Employment Chronicle
2013 to Till ADDICTION LOUNGE & BAR (Kolkata) Sr. Captain
Responsibility
 Supervision the work flow.
 Assignment of staff for respective outlets.
 Attractive Layouts.
 Interact with clients regarding Events
 Process for Billing
 Promoting services/ Facilities
 Sales Support

3. 3
2009-2012 Spring field projects project Pvt .ltd (Kolkata)
Responsibility F&B Asst.(Banquet)
 Interact with Host.
 Organize Events
 Assignments for Outlets
 Inventory
 Billing Processing
 Responsible for corporate Events.
2008 JP CHURCHILL HOTEL & SUITES (Bangalore)
Responsibility F&B Operations (Trainee)
 Sales support
 Coordination with Host/ Guest
 To maintain proper registers
 Making reports (As per requirement)
 Data for Presentation in monthly Review meet.
2007-2008 The Royal Orchid Central (Bangalore)
Responsibility F &B assistant
 Sales support
 Coordination with Host/ Guest
 To maintain proper registers
 Making reports (As per requirement)
 Data for Presentation in monthly Review meet.

4. 4
2007 The Grand Bhagwati (Ahmadabad)
Responsibility Industrial Trainee
 Customer handling
 Staff Support
 Taking care of daily operations
 Helps in the inventory
 Solve the problems
2006 Sun Village (Goa)
Responsibility Industrial Trainee
 Customer handling
 Staff Support
 Taking care of daily operations
 Helps in the inventory
 Solve the problems
Personal Vitae
Current Address: Habra
Date of Birth : 10th December, 1986.
Language Known : English, Hindi, Bengali
Marital Status : Married.