Santanu Pal is seeking a position that allows him to utilize his skills, knowledge, and experience to contribute to both organizational and self growth. He has over 2 years of experience in operations, sales, and marketing from his role at India Infoline Finance Limited. His responsibilities included managing all aspects of branch operations, achieving targets, developing marketing strategies, and ensuring customer satisfaction. He holds a Post Graduate diploma from IMT Ghaziabad and Bachelor of Science degree. His computer skills include Microsoft Office and he has strengths in communication, problem solving, and being a team player.

1. SANTANU PAL
OBJECTIVE
To work in an excellent way proving the worth of the position using my skills, knowledge and
experience and directing efforts towards self as well as organization’s growth and development.
WORK EXPERIENCE
- Worked at INDIA INFOLINE FINANCE LIMITED
 AS an OFFICER (OPERATIONS) Grade (Since 14th
April 2015 to 6th
Jan 2016)
 Previously as an Assistant Officer (OPERATIONS) Grade ( From Dec 01,2014)
Responsibility
To manage the overall business and administrative aspects of all operations works, sales & Marketing
of the branch.
Financial –
 Ensure targets for Gold Loan, thereby ensuring achievement of Branch Level targets.
 As a member of the team participated in national/zonal/regional Sales Contests.
 Developing marketing strategies with sales department to increase volume.
 Develop, Manage and implement key marketing elements including advertising, media
promotions, collateral, public relations, direct and channel marketing to develop vertically
strategic objectives.
 Establish and maintain quality sales standard, as measured by productivity, customer complaints
and repetitive business. Ensure cross selling.
 Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial
balancing all through the day.
Customer -
Ensure that all customer complaints have been addressed on a daily basis by interacting with regional
office; ensure that all complaints are described in the customer compliant register. Keep track of
outstanding and overdue loans / payments and follow up with the concerned customers on repayment.
Correspondence Address
5/77 Jatindas nagar,
Belgharia,
PO- Belgharia
Kolkata-700056
Permanent Address
Vill - Kankata,
Post- Kenduadihi
City- Bankura
Bankura-722102,
West Bengal.

2. Duties-
 Supporting external & internal auditors in their interim and year end programs
 Control of Branch Operations.
 Development of sales, marketing & promotional expenditure forecasts..
 Initiating BTL activities -providing assistance in the execution of in shop branding, poster &
glow sign through vendors.
 BTl activities – Door to door marketing, exterior location marketing, telemarketing, Toto mike
activity, leaflet distribution, cultural canopy event organize.
 The preparation of month & yearend results.
 Sales activity analysis.
 Responsible for inventory and margin analysis and reporting
 CRM update.
 Interest collection & bucket, NPA resolving.
 Documents Uploading.
 Cold call
 Gold appraise
 All operations handling for loan process.
ACADEMIC QUALIFICATION
Education Institute University Year Of
Passing
Post Graduate IMT Ghaziabad IMT PERSUING
BSC BCC Burdwan University 2012
High School BCCS W.B.C.H.S.E. 2008
Intermediate BCCS W.B.B.S.E. 2006
COMPUTER KNOWLEDGE
Certified course (Diploma in Information Technology Application- MS Office, Visual fox pro, VB,
Access, Project work & Internet) from Bankura Zilla Model Youth computer Training Centre
AREAS OF INTEREST
 Operations
 Human Resource
 Administration
 Sales & Marketing
KEY SKILLS & COMPETENCIES
 Communication Skills
 Convincing skills
 Presentation Skills
 In-depth knowledge of maintaining positive customer relations by means of proper handling of
all transactions, in keeping with established procedures.
 Active problem solving skills with the ability to demonstrate & delivery.
 Possessing strong numeric and analytical skills.
 Good IT skills including Microsoft Office - Word, Excel, WPS Writer, Spread sheet.
 Organized, process driven with the ability to implement and improve process.

3.  Participation in team-wide preparation of marketing & Experience of preparing of management
accounts.
 Good relationship building and inter personal skills.
 Articulate communication skills.
KEY STRENGTHS
 Takes Criticism positively
 Self Motivated
 Time Management Ability
 Keen & learn new procedures quickly
and efficient
 Works well under pressure
 Team Player
 Creativity in Problem Solving
EXTRA CURRICULAR ACTIVITIES
 Teamwork and dedication are in all job roles.
 Managing People and Events.
 Playing cricket from a Super division cricket club.
 Drawing, painting, Photography Music ( Tabla ).
PERSONAL DETAILS
E-mail: plshantanu@gmail.com / shantanupal06@gmail.com
Phone No.: 9804112755/9830923690
Date of birth: 5th
February, 1991
Marital Status: Single
Nationality: Indian
Languages known: English, Hindi and Bengali
Hobbies: Reading & Surfing on Internet and Social networks on any topic that
Broadens knowledge & awareness
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above-mentioned particulars.
Date:
Place: (Santanu Pal)