Mr. Shartrujeet Ramesh Tiwari has over 7 years of experience in retail management and hotel operations. He is currently an Assistant Store Manager at Shoe Mart-Landmark group and is seeking new opportunities. He has a strong background in leadership, operations, sales, and customer service.

1. MR SHATRUJEET. RAMESH.TIWARI
SUMMARY
Have a good knowledge in both service industry retail and hotel. Good leader
with profound and broad expertise in every aspects of store management.
Critically evaluates and minimize operational cost in context of store
profitability, Creates and promotes customer service program for entire staff.
Coaches every employee for achieving individual goals. Employs excellent
leadership skills and multi-tasking strengths Establishes retail environment
that encourages positive customer experience and realization of sales targets
with superb work ethic.
OBJECTIVE
Enthusiastic, Resourceful and Trainable .To work with honesty and
dedication, and to grow as an individual and a professional by hard work,
experience and gaining knowledge.
Core Knowledge and skills
• Retail Merchandising
• Recruitment and retention
• Team leadership
• Operation
• Store planning and Design
• Coaching and mentoring
• Profit and loss
• Personnel training and development

2. Qualifications__________________________________________________________
 Languages: Hindi(mother tongue),English(fluent), Marathi, Arabic
 Computer skills: Basic computer skills, MS-office, MS- Excel.
 Personal skills :Eager to learn, eager to help others, taking responsibility,
good communication skills, ability to keep cool in tense situations,
PERSONAL DETAILS
 Address 4, Radhey Shyam Sharma Chawl,
Tank View, Sahar,
Andheri (East),
Mumbai-400099.
 Phone No +966549728265/+91 9967239608
 Email Id shaz12345007@yahoo.co.uk
 Date of Birth 07th
June 1986
Professional Skills:
• Confident and committed professional with experience in supply chain
and retail operations.
• Planning, strategizing, mapping, reviewing change management.
• Excellent training and coaching skills on product management.
• Result oriented quick learner and effective listener with exceptional team
building and motivational skills.
• A team player with excellent communication skills.
EDUCATIONAL QUALIFICATION
Exam Board/University Year Class
T.Y.B.S(H&TM). Alagappa University, (Tamil
Nadu)
2006 2007 First
S.Y.B.S(H&TM). Alagappa University, (Tamil
Nadu)
2005 2006 First
F.Y.B.S(H&TM). Alagappa University, (Tamil 2004 2005 First

3. Nadu)
H.S.C. Maharashtra State Board 2003 2004 First
S.S.C. Maharashtra State Board 2001 2002 First
 TOTAL YEAR OF EXPERIENCE – 7 YRS+
INDUSTRIAL TRAINING
Hotel/Establishment Period Department
SUN –N-SAND 6 months
(15 June to 30
November
2005)
HOUSEKEEPING 3 Months
(Desk, Floor Supervising &
Room boy).
Food Production 3 Months
(Tandoor- Making the orders)
BOMBAY GYM KHANA 2 months
(15 November
2004 to 15
January 2005)
F & B Service 2 months
(Taking orders)
PROFESSIONAL EXPERIENCE
• Shoe Mart-Landmark group - Asst Store Manager.
29th
june 2014 to current.
o Looking after the entire store operation (Petty cash, stock
inventory, Vm, shrinkage controlling, Cost controlling Etc)
o Target planning and discussions with area manager
o Stock planning for store and also conducting physical audit after
every 15 days
o Expertise in reports reviewing and acts accordingly
o Expertise in handling the problems of customers and employee and
giving apt solution.
o Maintaining best retail standard such as
o Staff grooming, punctuality and look
o Admin (cash deposit and compliance to local laws
o Product display and re ordering
o Maintaining great ambience of store
o Ensuring a great environment for staff to work.

4. o Working out ideas for business.
o Supervising staff and delegating duties,
o Making duty roster for the staff,
o Training the staff,
o Handling situation,
o Job distribution
o Stock inventory,
o Profit and loss ,
o Stock inward & outward
o Making staff target sheets,
o Ensuring SOP’s are maintained,
o Making weekly & monthly reports,
• Van Heusen -Aditya Birla Madura F&L- Store Manager .
JAN 2012 to JUNE 24TH
2014.
Supervising staff and delegating duties,
Making duty roster for the staff,
Training the staff,
Handling situation,
Job distribution
Stock inventory,
Profit and loss ,
Stock inward & outward,
Maintain V.M,
Making staff target sheets,
Ensuring SOP’s are maintained,
Making weekly & monthly reports,
• WORKED IN CAFÉ MOSHES as a MANAGER ON Sept10th 2011 TO
DEC 25th
2011
Training the staff,
Handling bills,
Taking care of the section,
Supervising the staff ensuring CAYG, FIFO and other procedures are
maintained.
Handling guest complaints,
Supervising staff and delegating duties,
Making duty roster for the staff,
Opening and closing the restaurant,
Cashiering,
How to make daily sales report,
Making requisitions

5. Doing advertisement locally
• Worked at SANTACRUZ DOMESTIC AIRPORT (COFFEE BEAN AND
TEA LEAF) as a STORE INCHARGE joined on 23/2/10 till 31/8/11
Training the Staff,
Handling Guest settlement of bills,
Supervising staff,
Hosting and Escorting the Guest,
Requisition,
Maintain par stock of the Restaurant,
Opening and closing the restaurant,
Cashiering.
Ordering stock according to requirement
• J W MARRIOTT DESERT RIDGE RESORT& SPA PHOENIX, AZ
from 4th
January 2009 to JAN 2010 as a F&B SUPERVISOR
Providing dining service for the hotel,
Responsibilities include Hosting the Breakfast,
Supervising the staff ensuring CAYG, FIFO and other procedures are
maintained.
Order taking, Handling Bills,
Quality assurance,
Serving as the Restaurant’s representative to the public,
Handling Situation,
Managing Bar,
Room Service,
Conference.
Making duty roaster.
Making stock report
• THE LEELA KEMPINSKI MUMBAI as a BUTLER
from June 2008 for 7months
Doing mise-en- place for service.
Providing personalize service for the privilege customers,
Responsibilities include Hosting the Breakfast,
Order taking, Handling Bills,
Quality assurance,
Handling Situation,
Managing mini Bar,
Room Service,

6. Conference.
Making stock report
CELTIC MANOR RESORT ,UK(WALES) 26 Sept2007 – 7 April2008
Senior captain
• Preparing the mise-en-place for service.
• Working as a station holder.
• Assigning duties to servers.
• Training the staff about the food and beverage and its service.
• Taking orders, serving, anticipating needs and fulfilling them.
• Doing the opening and closing of the restaurant- check drop,
cash drop etc
• Making requisitions.
• Making the daily sales report and sending it to department
head.
• Making the staff duty roster.
• Ensuring standards are being maintained
INDUSTRIAL TRAINING.
15 JUNE 2005 -30 NOV 2005 SUN –N-SAND HOTEL
Duties involved
• Area set-up
• Preparing mise-en –place
•
15 NOV 2004 -15 Jan 2005 BOMBAY GYM KHANA
Duties involved
• Area set-up
• Preparing mise-en –place
• Service(pre-plated,sit-down,buffet)
• Order taking
LEADERSHIP
• Known throughout career as hands on manager as a strong expertise in
team management.
• Ensured that employees recognized their contribution to the whole, and
demonstrated to each one appreciation to the value that he or she delivered to the
store overall.
• Developed significant reputation for leadership due to excellent relationship with
employees and willingness too lead by example.

7. ACHIEVEMENTS
 My Saudi Lady staff is rated EMPLOYEE of the month in entire Dammam Territory
 My store where I transferred that was in number 9th
position and now it is in
number 4th position in terms of target vs achievements.
 NO 1 position for last 3 months in terms of shoe care contribution in entire Saudi
Arabia.
 APPEARED for Area manager position in VAN HEUSEN.
 HIGHEST ACHIEVEMENT in the territory within VAN HEUSEN Brand (150%)
 Achieved 96% mystery Audit in VAN HEUSEN Brand,
 Won V.M Competition within VAN HEUSEN Brand,
 HANDELING V.M with in territory.
 Handling and taking care of stock requirement of 7 stores in territory in terms of
casual (SPORTS)and party wear (VDOT).
 Giving them targets .
 Represented the VANHEUSEN cricket team, and also won the man of the match
award.
 No stock variance ,no attrition,
 JW MARRIOTT GRIFFIN PIN AWARD
(Recognition and thank you for an individual who has gone above and
beyond the call of duty, highlights exceptional service)
 Functioned as RESTAURANT Manager for “CRICKET theme lunch” in
S.Y.B.S(H&TM).
 Was part of the kitchen team for college “Valedictory eve” during the year 2005 –
2006.
 Represented the VANHEUSEN cricket team, and also won the man of the match
award.
PROJECTS
 Retail business plan for opening a new store February 2014
Looking for a location suitable to open a new store and give detail
analysis of the area, people staying over there what rent of the area and
the kind of business that we can do. Competitor analysis and the kind of
brands that is running their business and amount of business generated.

8.  MARKET ANALYSIS OCTOBER 2014
HAS DONE MARKET SURVEY OF OUR COMPETITORS IN THE AREA AND
PREPARED POWER POINT PRESENTATION. WHICH HAS ALL THE DETAILS
REQUIRED OF THE COMPETITORS RIGHT FROM THEIR PRICING TO THEIR AREA
THEY ARE DOING BUSINESS AND THE AMOUNT OF BUSINESS GENERATED IN A
MONTH AND FINANCIAL YEAR
HOBBIES
 Playing cricket, Football, listening to Music
Languages Known
 English, Hindi, Marathi, Arabic
REFERENCE
WILL BE PROVIDED ON REQUEST