This Partners in Technology briefing provided an opportunity for local ICT industry representatives to hear from Shaun Nesbitt, Chief Information Officer, Seqwater

1. Partners In Technology

2. Shaun Nesbitt
Seqwater
Partners in Technology (PiT) - 29 October 2014

3. Who we are
• Our Seqwater established
1 January 2013
• $10.8 billion in assets
• Supplies water to more
than three million people
and 1200 irrigators
• Flood mitigation – one of
the largest flood mitigation
dams in the country in
Wivenhoe

4. Who we are
Recreation – we manage the most
open and developed drinking
water catchments in the country,
visited by more than 2.5 million
people annually
We are one of Australia’s largest
and most diverse water authorities

5. Our major assets
• 26 dams
• 51 weirs
• 14 bores and aquifers
• 37 water treatment plants
• 22 bulk water pump stations
• 35 bulk water reservoirs
• 600km bulk water supply
pipeline network
• Western Corridor
Recycled Water Scheme
• Gold Coast Desalination Plant

6. Our Responsible Ministers
The Hon. Mark McArdle MP
Minister for Energy
and Water Supply
The Hon. Tim Nicholls MP
Treasurer and
Minister for Trade

7. Our structure
Chief Executive
Officer
Water Supply
Strategy & Policy
Asset Portfolio
Development &
Delivery
Operations –
Catchment & Raw
Water
Operations –
Treated Water
Service, People &
Technology
Finance
Office of the CEO
Executive Assistant
Manager, External Relations
General Counsel and
Company Secretary
Legal
Board Administration
• Water Supply
Strategy
• Asset Portfolio
Planning
• Asset Investment
Governance
• Water Supply Policy
• Regulatory (incl
Economic)
• Research, Science
and Technology
• Catchment Strategy
• Asset Portfolio
Development
• Business case and
options analysis
• Asset Investment
Management
• Asset Delivery
• Engineering Design,
Standards and
Systems
• Asset Management
Maintenance
Planning
• Water Quality
• Environment
• Dam Operations
• Flood Manual
Development
• Dam Safety
• Interface with Dam
Safety Regulator
• Analysis &
assessment of
dam storages
• Recreation
Management
• Catchment
Operations
• Strategy
• Governance
• Risk and
compliance
• Brand
Management
• Community and
stakeholder
engagement
Human Resource
Management
• Safety Strategy &
Policy
• Safety
Management
System
• ICT/IS
• Business
Improvement
• Network
Management
• Water Treatment
Operations
• Network
Operations
• Corrective
maintenance and
inspections
• Network
Operations
• Incident
Management
• Finance
• Strategic
Procurement
• Fleet
• Property
Management
• Treasury
Management
• Financial Modelling

8. Our strategic direction
• Our vision
Healthy communities. Prosperous region.
• Our purpose
Partnering to enhance the productivity of the
region’s water supply assets by delivering safe,
secure water and catchment services as
required by customers and communities.

9. Our challenge
• Our customers are the SEQ community
• The affordability of water is an increasingly
significant issue for our customers and we
must make water more affordable
• We must deliver a safe, secure and
reliable water supply at the least cost to
our customers

10. Relocation to ICON Ipswich
• In October 2013, announced
relocation of staff from Brisbane
CBD and Karalee to Ipswich
• 340 staff moved in planned stages
between January and July 2014
• The move consolidated employees
in one building, strengthened our
regional presence and supported a
whole of government strategy for
the building

11. Relocation to ICON Ipswich
• Network reconfiguration allowing the reuse of
network assets
• Move simplified by having remote data centres
• Achieved in a 5 week period
• 380 users
• Desktops
• Printers/MFDs
• Building fit-out including Audio Visual

12. ICT Merger and Consolidation Project - New
Corporate Domain
• The ICT Merger activities have been underway since September 2012.
• Project activities included re-engineering parts of the ICT infrastructure and
combining data and applications across the business
– Five data centres across three organisations with servers and IT equipment
– 100+ Business applications including CIS, SAP etc.
– Three desktop operating environments including email, word and excel etc.
– Multiple repositories of information – TRIM, Filenet, G drive, etc.
• The achievements to date have been
– Provided staff with a new single corporate Windows 7 and Microsoft Office 2010
environment, to allow collaboration on a single desktop/email platform and access to the
same information stores and applications
– Provided cost savings to the business by reducing the amount of ICT equipment,
applications and complexity
– Established an ICT capability fit for the expanded Seqwater business.

13. ICT Strategy connection

14. The role of ICT in Seqwater
Information architecture Technology architecture
Governance &
ICT risk
Business
analysis
ICT program
management
Information
assurance
Information
management
Process
improvement
Application
owner
Vendor
management
Infrastructure &
integration
Data
technology
Collaboration
Technology
platforms
Create Manage Dispose
Information Lifecycle
Management
ICT
responsibility
Enterprise Business Architecture
Models integration of
business and IT capabilities
across an enterprise
Aligns business initiatives to
values and priorities of an
organisation
Promotes IT investments to
support business strategies
Subject matter
expert
Content owner
Content
accountability
Application
super user
Business
responsibility

15. ICT Function

16. Transforming our Support Functions
• Water Quality
• Environmental Monitoring
• Control Systems
• Water usage and demand
• Whole of Business Innovation
• Business Process Improvement

17. ICT Guiding Principles

18. ICT Challenges
• Moves to as-a-service, consider options
– Contestability of ICT services
• Correct balance between process, innovation
and delivery
• The right projects, and priorities
• Ensuring the value of initiatives
• Planning and workforce management
• Information Management
• Role of ICT.

19. Initiatives for FY14/15
Strong
leadership
Information
Enabled
Operational
Efficiency
Customer
Connected
ICT Strategy
Enterprise
Architecture
G20 security
assessment
ICT
Governance
ICT Policies
and Risk
Business
Intelligence
Electronic
Document and
Records
Management
Corporate
Information
System
Control domain
to support
Monitoring and
Control
Systems
Workflow
Technical
Rationalisation
Asset lifecycling
Service
Catalogue,
total cost of
ownership and
contestability
Resilience
(disaster
recovery,
business
continuity) and
Performance
Capacity
Planning
Mobility
Program
Desktop and
Standard
Operating
Environment
Organisational
Incident and
Risk
Management
CRM
Emergency
Control Centre
Control Room

20. How we source and engage
• A Government Entity established under the water
restructuring act 2007
• Governed by the Queensland Procurement Policy and
our internal Policies and Procedures
• Engage using the GITC framework with accredited
suppliers
• Open market opportunities are published on Qtenders
website
• Undertake Early Market Engagement

21. Ideas and Innovation
Shaun Nesbitt
Shaun.nesbitt@seqwater..com.au
Brent Phillips
ICT Sourcing and Contracts
Brent.Phillips@seqwater.com.au
Don’t just send a company capability statement, think about
our business, our diversity of work, our challenges.

22. Q&A PANEL
Partners in Technology (PiT) February 2014
Except where otherwise noted, this work is licensed under
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Copyright © The State of Queensland (Department of Science, Information Technology, Innovation and the Arts) 2013
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.