Partners in Technology - 26 February 2015 Presentation by Adam Hinds from colmar brunton

1. Queensland Government
ICT Industry Research Project.
Adam Hinds, Research Director
1

2. Research purpose.
To garner feedback and insights from the ICT
industry, to inform and strengthen the
Queensland Government’s (through DSITI)
engagement with the ICT Industry.
Specific points of interest included:
5 How the ICT industry wishes to engage
with the Queensland Government;
5 The channels through which the ICT
industry would like to engage;
5 How the current relationship could be
strengthened.

3. Methodology overview.
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A two stage methodology was implemented
to ensure adequate, representative industry
feedback was obtained.
Stage 1:
Exploratory qualitative discussion groups
Stage 2:
Online quantitative survey

4. 4
Key findings.

5. Overall, satisfaction with the Queensland
Government’s communication and engagement
with the ICT industry was mixed…
5
…there is room for improvement.
6% 16% 41% 30% 7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Satisfaction with the Queensland Government’s communication and
engagement with the ICT industry
Total Respondents (n=251)
Very dissatisfied Dissatisfied Neither satisfied nor dissatisfied Satisfied Very satisfied
Total
Satisfaction
(Satisfied or Very
satisfied)
Mean
Score
(Out of 5)
37% 3.2

6. Key areas of frustration include…
5Difficulty in building relationships with decision-makers in government.
5Prescriptive tenders and limited ability to engage in dialogue on business issues.
5Short timeframes stipulated for tender responses.
5Time elapsed between early market engagement and the decision to award a
contract.
5Perceived lack of communication about future procurement priorities.
5Requirements for onerous paperwork (‘red tape’) covering similar information.
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7. Where the Government and DSITI are perceived
to be performing well include…
5The use of Partners in Technology
(PIT) forums
5The Innovation Hub – high awareness
(78%) and it was commonly perceived
to be an interesting and useful
initiative.
5Staff - The highest level of satisfaction
was for the staff that industry engages
with.
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“There has been a marked change in engagement recently to ease
the pain of procurement and shape contracts that are focussed on
successful outcomes rather the mitigation of risk.”
“In the private sector there is only one organisation we are
dealing with. The Queensland Government comprises many
organisations and as such different agencies work better than
others. Some are very helpful in disseminating information
whilst others are very guarded or even evasive.”
“Open data allows companies to innovate without going through a
tendering process which usually blocks out smaller operators from
innovating.

8. The Queensland Government’s engagement
compared with the private sector engagement is
sound.
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C2. How does engagement with the Queensland Government compare with engagement with the private sector? SR
Base: Total Respondents (n=251)
Total
Favourability
(Somewhat or
Very favourably)
Mean
Score
(Out of 5)
35% 2.912% 27% 26% 28% 7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Queensland Government vs private sector engagement
Total Respondents (n=251)
Very unfavourable Somewhat unfavourably No Difference Somewhat favourably Very favourably
5 Open and friendly
5 Predictable and well-documented processes
5 Complexity of the rules in engaging with
government
5 Lack of action / commitment

9. The private sector is a leading example of
engagement – primarily due to less constraints
(however there are some government bodies providing good examples of engagement).
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They listen to us
They understand how things work
They are happy & willing to create partnerships
They provide future direction/planning
Prompt payment
Share information freely
These included:
5Organisations in the finance industry
(in particular the major banks)
5The resources and mining sector
5The UK and NZ Governments
5Brisbane City Council
5The Victorian Government

10. 10
Identifying
opportunities to
improve engagement.

11. Proposed areas for improvement include…
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Less risk aversion. This industry relies on innovation, the Queensland Government
needs to show a genuine interest in innovation.
Inclusion in the problem definition process.
Being given more time to respond to tenders.
Responding in a timely manner to tender submissions
Transparent forward planning, share the road map.
More (and regular) communication.
Developing opportunities to build relationships.
Encouraging SME’s to partner together to provide solutions.

12. 12
In summary…
5 Government is a complex and
multifaceted organisation
5 A sound foundation of engagement
exists between government and industry
5 But there is room for improvement, and
there is a willingness to explore that
opportunity.