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Partners in Technology 4 June 2020
The Queensland government is leveraging the Partners in Technology forum during the COVID-19 response to engage with the digital and ICT industry, hosting fortnightly briefings to discuss key priorities and facilitate Q&A sessions. Significant acceleration in digital technology adoption has been noted, with 46 offers from ICT partners to support the state's COVID-19 efforts. Insights on digital transformation emphasize resilience, agility, and the value of data in enhancing service delivery and decision-making for government and businesses.
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Partners in Technology 4 June 2020
- 1. Queensland Digital IndustryWebcast Partners in Technology Mr Chris Fechner Queensland Government Chief Customer and Digital Officer Department of Housing and Public Works and Prof. Marek Kowalkiewicz Founding Director, Centre for the Digital Economy, QUT 4th June 2020
- 2. Key Messages Department ofHousing and Public Works 2 During the COVID-19 response, the Partners in Technology forum will be used as the key mechanism for Queensland Government to engage with Queensland’s digital and ICT industry and to share its key ICT, Digital and Data priorities. The Queensland Chief Customer and Digital Officer will host fortnightly briefings which will include a key address and a facilitated Q&A session with participants. 100 people participated in the sixth interactive Partners in Technology webinar which had a focus on the Future of Digital and ICT in the Queensland Government and it’s potential impact on procurement.
- 3. Key Messages continued Departmentof Housing and Public Works 3 The QLD Government has received 46 offers of assistance from it’s ICT industry partners to support the state’s COVID19 response The short form contract is still available for use by agencies and partners with seven applying it over the last 2-3 months. Adoption of digital technologies has massively accelerated as a result of COVID19. How will we as an industry use sensors, data, and more to help us deliver better services for citizens and businesses? Since COVID19 how will government and wider sector adopt and adapt to the changed world through digital and ICT to support Queensland’s economic and social priorities?
- 4. Key Messages continued Departmentof Housing and Public Works 4 Prof. Marek Kowalkiewicz, Founding Director, from the Centre for the Digital Economy provides insights into the new normal, digital change and the new economy. • Government 5.0 - Personalisation, a focus on a citizen model with a KPI of desirability • COVID19 has been a significant driver for digital transformation • Digital Resilience – Sustaining, long-term, tenacity, focus • Digital Agility – Transforming, short-term, velocity, exploration
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- 10. DIGITAL RESILIENCE DIGITALAGILITY Sustaining Long term planning Tenacity Focus Transforming Short term response Velocity Exploration
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- 20. Class 1 Class 2 Class3 Class 4 Digital agility Digital resilience HighLow LowHigh
- 21. Key Questions andAnswers (starts at 30 minutes) Department of Housing and Public Works 21 Q1: Have you heard of organisations testing, roleplaying, scenario playing the possible issues that might confront their businesses like cyber attacks? A1: Marek: Yes many organisations are using this, it is a subset of futures thinking but is not yet well developed as a skill as it could be Chris: Work recently on pandemic research used scenario planning prior to the recent event which allowed them to respond significantly better than those that hadn’t. This for example applies to Cyber security and we have used this across government to help prepare for incidents Q2: How important is data management when moving to everything digital? A2: Chris: It’s been said “data is the new oil”, we have a great Open Data policy, and there is still lots of opportunity for improving it and for the sector to take advantage of it. Data is an opportunity for the new economy, with new value from the data alone. Marek: If data is the new oil, then we need good oil for good performance. Many organisations don’t recognise the value of some of their data for a while, whilst others connect more data than they need. Following the briefing, a facilitated Questions and Answers (Q&A) session was held with the participants. A summary of the key Q&A’s is provided below
- 22. Continued Department of Housingand Public Works 22 Q3: With the expected downturn on ICT expenditure, where do you feel that government should focus on over the next 3 years? A3: Marek: As many working from home have been using their personal systems, they might find it challenging to get back to the office so can we recreate the home office experience in the public sector. Chris: I think that is a valid point, COVID19 did expose some weakness of digital on the inside like movement of paper and physical signatures. Resilience and agility is also important, agility in particular for short and sharp initiatives which derive value to the customer. Q4: How are more resilient businesses using data to improve and make decisions? A4: Chris: Government in general has come a long way with this and I think we will move beyond just reporting but also delving further into data interpretation Marek: Public sector has an opportunity as digital maturity changes and each part of government is at various stages of their journey. There is an opportunity to test this. Chris: My experience with this was through NSW Minister Dominello who pays very close attention to dashboards, watch this space for Queensland.
- 23. Continued Department of Housingand Public Works 23 Q5: Have you seen any new practices that we should keep or avoid? A5: Chris: I think that social isolation is something that we need to work on. Returning to the workplace will be a positive for many for the social aspects. A positive example is the rapid evolution of software, for example MS teams and raising hands is a significant contrast to initial teleconferences. Marek: Agreed healthy workplaces are important and there are challenging aspects in the change from working from work to working from home. I would like to see joining a meeting remotely stay for all meetings. Chris: I’ve really enjoyed the unsolicited proposals from industry in how they can help us solve problems differently, it has lead to many productive conversations. Q6: Any closing comments or thoughts? Marek: Agreed healthy workplaces are important and there are challenging aspects in the change from working from work to working from home. I would like to see joining a meeting remotely stay for all meetings.
- 24. Continued Department of Housingand Public Works 24 Q6: Any closing comments or thoughts? Marek: We’re living in very exciting times, but also very challenging. Together we find ways to solve challenging problems, so long as we think about ensuring our organisations are resilient and agile, and as long as we focus on Government 5.0 and the customer the future will be pretty bright. Chris: The recovery process is full of opportunities and my hope is that we can apply those opportunities in a way that they can be delivered fastest to the people that need them. Solutions need to be developed in time to help those in the time they need them. The phrases that I’ve been trying to use is to “not let perfect get in the way of good” which I think is a good approach to market, and we’ve seen how accepting people are of iteration of solutions. Good examples of this were the border crossing process and the covid19 website.
- 25. In Closing Department ofHousing and Public Works 25 Thank you to everybody for joining us in these sessions over the last several months, with an average attendance of 200 people. - Fortnightly sessions will be moving to monthly sessions - Move back to the old style but combine with new - Webcast sessions have enabled regional attendance which I am keen to maintain - I’d like to hear from industry what they’d like the sessions to contain - Thankyou again for your participation today and over the previous months. - You can share your ideas with me through ICTIndustryEngagement@hpw.qld.gov.au
- 26. Email: Share questions,ideas, challenges and offers of assistance by emailing ICTIndustryEngagement@hpw.qld.gov.au Online: Queensland Government ICT online resources and previous PiT briefings at: https://www.business.qld.gov.au/industries/science-it-creative/ict Short form ICT contract: created especially for COVID-19 response where there is an emergent need for contacts of 12 month duration or less, and with a value up to $1 Million https://www.forgov.qld.gov.au/create-ict-contract#emergency SME Access Incentive: https://www.forgov.qld.gov.au/guidelines-working-smes Centre for Digital Economy QUT: https://research.qut.edu.au/cde/ Key Links and Contact
- 27. Thank you Please don’thesitate to contact me or my office ICTIndustryEngagement@hpw.qld.gov.au
Editor's Notes
- #6 So, when you wake up, you decide it’s not about whole-of-government service delivery, but a whole-of-life service delivery. You break out of your government, and align with other governments and other service providers. For the first time, citizen is truly in your focus. Will there be another revelation coming? We don’t know yet – Government 5.0 is the beacon so far. And we spent a lot of time thinking. We started in 2015. Four years ago. Worked with all three levels of government in Australia. 23 innovation sprints – reimagining the future of government services. More than 500 government executives working with us and learning with us. What we know is that every public organisation can be on different levels at the same time. There will be some services that are 1.0, and some other ones that are 4.0 and sometimes even 5.0. And that’s ok. You need to manage this complexity, though. With this framework you finally have a map, and can understand what to focus on at different stages.